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4 • Troubleshooting
This chapter is a guide to troubleshooting problems that may occur while
operating the Dionex AS-DV.
•
describes the error messages displayed in the Chromeleon audit
trail.
•
describe other operating problems and how to
resolve them.
If you are unable to solve a problem by following the instructions here, contact
Technical Support for Dionex products. In the U.S. and Canada, call 1-800-346-
6390. Outside the U.S. and Canada, call the nearest Thermo Fisher Scientific
office.
4.1
Alarms and Error Conditions
If any of the following alarm conditions occurs, an error message is displayed in
the Chromeleon audit trail. Each error message is preceded by an icon that
identifies the seriousness of the underlying problem (see the table below).
Icon
Severity Level
Description
Warning
A message is displayed in the audit trail, but the
current run is not interrupted.
Error
A message is displayed in the audit trail and the
system attempts to correct the problem (sometimes
by using an alternative parameter). An Error never
interrupts the current analysis; however, if it occurs
during the Ready Check, the analysis will not be
started.
Abort
A message is displayed in the audit trail and the
running batch is aborted.
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