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184
P
RODUCT
M
ANUAL
1017472
C
HAPTER
7—M
AINTENANCE
If you report a problem to Tandberg Data Technical Support, you may be asked
to create a diagnostic listing (also called a
dump ) via FTP. A diagnostic listing is
created when you use an FTP utility to send a copy of the library’s diagnostic
buffer to a host computer. This information can be used by support personnel
to troubleshoot incidents with the library.
This section describes how to connect the library to a host computer and use
an FTP utility to upgrade library firmware and create diagnostic listings.
Note: If you don’t want to use the library’s Remote Management utility, see
page 186 for information about using Tandberg Data’s LibTool to upgrade
firmware over the SCSI interface.
C
ONNECTING TO THE
L
IBRARY
’
S
FTP I
NTERFACE
To use an FTP utility with the library, you must have the following:
A Category 5 (100BaseT connection) data-grade cable
Software that supports RFC 959 file transfer protocol
A host computer or network connection that uses a pin-through-hole RJ-45
shielded Ethernet connector
To access the library’s FTP interface:
1. 1. 1. 1. Connect the Ethernet cable as described on page 21 , and set Ethernet
configuration options as described on page 63 . Make a note of the library’s
IP address.
Note: If you set DHCP on, you can view the current server-assigned IP
address for the library through the Library’s Settings menu (see
page 146 ).
2. 2. 2. 2. From your host computer, activate the FTP utility you are going to use.
Connect to the library using the library’s current IP address.
3.
3. 3.
3.
Log into the library’s FTP interface using the library’s FTP default user
name and password:
User name: anonymous
Password: Exabyte
Note: The user name and password are case-sensitive. If desired, you can
change the user name and password from their defaults through the
library’s
Remote Management
utility (see Chapter 4 ).