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Troubleshooting the Arm
Rev 1.8 -- Use or Disclosure of Data Contained on this Page is Subject to the Restrictions on the Inside Title Page of this Document
12/5/16
105
Table 21. Troubleshooting - Power and Battery Charging
Problem
Cause
Solution
Arm does not power on
Internal battery too low
1.
Plug the AC Adapter into the forearm
charging port
2.
The charging status icon first blinks
yellow for a few minutes. Wait until the
charging status icon blinks blue.
3.
Power the arm on
External battery too low
1.
Replace the external battery in the hol-
ster with a fully charged one
2.
Power the arm on
External battery not
connected
1.
Check that the external battery is prop-
erly seated in the holster
2.
Check and tighten the cables between
the arm and the holster
3.
Power the arm on
Internal Battery Charging
Charging Status Icon Blinking
Yellow
Internal battery charging
paused
1.
Move the arm to a cooler location
2.
Wait up to 2 hours. You can keep the
arm on and the AC adapter connected
while waiting.
3.
Charging should continue on its own. If
it does not, contact Technical Support.
See
.
Charging Status Icon On
Solid Yellow
Internal battery charging
fault
Contact Technical Support. See