If a system-management processor does not have a valid IP address, complete the following steps:
a. Restart the CMM in the remote chassis.
b. Check http://www.lenovo.com/support for any firmware or software updates that might apply to
this issue. You can view the release notes for a firmware update to determine the issues that are
addressed by the update.
c. Remove and reinstall CMM.
d. Replace the CMM.
7. Check http://www.lenovo.com/support for any service bulletins that are related to network connectivity.
8. Remove the node and make sure that the connectors on the chassis midplane and the node are not
damaged.
9. (Trained service technician only) Complete the following steps:
a. Force the link/duplex speed.
b. Check the connectors on the nodes and the chassis midplane to make sure that no pins are bent.
c. Replace the I/O expansion card in the management node.
Multiple nodes cannot ping the management node in the same chassis or a different chassis
Use the information in this section to troubleshoot multiple nodes that cannot ping the Flex System Manager
management node in the same chassis or a different chassis on the management network.
Complete the following steps until the problem is solved:
1. Follow the steps in “Multiple nodes cannot ping the management node in the same chassis” on
2. Follow the steps in “Multiple nodes cannot ping the management node in a different chassis” on
Hard disk drive problems
Use this information to solve hard disk drive problems.
Compute node fails to recognize one drive
Complete the following steps until the problem is solved:
1. Verify that the drive is supported for this compute node. See http://www.lenovo.com/ serverproven/ for
a list of supported hard disk drives.
2. Make sure that the drive is correctly seated in the drive bay and that there is no physical damage to
the drive connectors.
3. Run the DSA SAS Fixed Disk or SAS Attached Disk diagnostic tests (see “Lenovo Dynamic System
a. If the drive fails the diagnostic test, replace the drive.
b. If the drive passes the diagnostic tests but is still not recognized, complete the following steps:
1) Replace the drive.
2) Replace the hard drive backplane (see “Removing the hard disk drive backplane” on page 661
and “Installing the hard disk drive backplane” on page 662).
3) Replace the system-board assembly (see “Removing the system-board assembly” on page 683
and “Installing the system-board assembly” on page 684).
Intermittent problems
Use this information to solve intermittent problems.
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