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Getting help by telephone
With the original purchase of an IBM hardware product, you have access to
extensive support coverage. During the IBM hardware product warranty period, you
may call the IBM Support Center (1 800 426-7378 in the U.S.) for hardware product
assistance covered under the terms of the IBM hardware warranty. Expert
technical-support representatives are available to assist you with questions you
might have on the following:
v
Setting up your network-attached storage appliance
v
Arranging for service
v
Arranging for overnight shipment of customer-replaceable parts
In addition, if you purchased a network-attached storage appliance, you are eligible
for IBM up and running support for 90 days after installation. This service provides
assistance for:
v
Setting up your network-attached storage appliance
v
Limited configuration assistance
Please have the following information ready when you call:
v
Machine type and model
v
Serial numbers of your IBM hardware products, or your proof of purchase
v
Description of the problem
v
Exact wording of any error messages
v
Hardware and software configuration information
If possible, be at your computer when you call.
In the U.S. and Canada, these services are available 24 hours a day, 7 days a
week. In the U.K., these services are available Monday through Friday, from 9:00
a.m. to 6:00 p.m. In all other countries, contact your IBM reseller or IBM marketing
representative.
3
3. Response time will vary depending on the number and complexity of incoming calls.
Appendix B. Getting help, service, and information
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