Hanwha Vision LRN-1610S, Руководство пользователя

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80_ appendix
appendix
troUbLeshooting
Problem Action
Live video will be slow or cut off.
y
The frame number set for multiple data transmission set in camera or
network environment could differ from the actual rate of transmission.
Right click with the mouse button and select < Channel Information > to
check the number of incoming frames for each channel and the actual
number of framed played.
Basically, when you register a camera, the Live4NVR profile is created and the
rate is set to H.264.800*448fps.
If necessary, go to < Menu >
;
< Camera >
;
< Profile >
;
< Edit > and
change the number of frames.
y
If you keep seeing video slow down or cut off, then check the network
environment or camera condition.
The system does not turn on and the indicator on the
front panel does not work at all.
y
Check if the power supply system is properly connected.
y
Check the system for the input voltage from the power source.
y
If the problem persists even after you have taken the above actions, check
the power supplier and replace it with a new one if necessary.
y
Check inside if the cables are properly connected. (SMPS, FRONT)
The video input is okay, but the videos of some
channels are not properly displayed or are abnormally
displayed (e.g. black screen, B/W screen).
y
Check if the camera is properly supplied with power.
y
Check the state of the cable connected to the camera and reconnect it
after replacing or disconnecting it.
y
Check the video output connecting the camera's webviewer.
y
Check if the network port is properly connected and the network setting is
set correctly.
y
Change the hub supporting Gigabit, it may solves.
The screen displays the logo image repeatedly.
y
This may occur from a problem with the main board, or the related software is
corrupt.
Contact the nearest service center for more information.
The Channel button does not work on the Live screen.
y
The Channel button does not work if the current screen is in the event
monitoring mode.
The cursor will not move to the Start button when I
start the calendar search.
y
Check if the channel and the date that you want to play are marked with the V
symbol.
Both channel and date should be checked before you can start playing with
the Start button.
No video is played on the connected monitor.
y
Check if the necessary cables are connected to the monitor properly.
y
Some monitors do not support the Recorder output (HDMI or VGA).
(Recorder output resolution : VGA : 1280*720, 1280*1024, 1920*1080,
HDMI : 720P, 1080P, 1440P, 2160P) Check the monitor resolution.
Logo screen on bootup stalls in the [ ] state.
y
The HDD may have problems. Visit your nearest customer service center to
check the HDD.
No response controlling PTZ in the live viewer.
y
Check the registered Camera if it support PTZ function.
Problem Action
The camera is not connected or the PC fails to connect
to the product.
y
Check if the network cable is connected properly.
y
Ensure that you have set Network – Connection Mode.
y
Check the IP setting of the PC or camera.
y
Try the Ping Test.
y
Check if there is a different device near the product uses the same IP.
I registered a camera, but the web viewer does not
show live video.
y
After registering a camera, a user need to edit/save the desired layout, before
the screen split mode and live screen fit for the setting appears.
The input camera image is too bright or too dark.
y
Check the registered camera settings in " Menu > Camera > Camera
Setup ."
The time setup window will pop up.
y
This message is displayed if there occurs a problem with the time setting of
the internal clock or an error in the clock itself.
Contact the retailer or the service center for more information.
The time bar is not displayed in Search mode.
y
The timeline can switch between normal and extension mode.
In extension mode, the time bar may not be displayed in the current timeline.
Switch to normal mode or use the left or right button to navigate through the
time bar.
The "NO HDD" icon and an error message are
displayed.
y
If you do not format your purchased HDD at all or in a format supported by
Recorder, a “NO HDD” icon ( ) will be displayed at the top left.
When the “NO HDD” icon is displayed, go to “ Menu > Storage Device ” and
check the HDD connection status and format the HDD.
y
If the problem persists in a normal condition, contact the nearest service
center to have the HDD checked by the service personnel.
I have installed an additional HDD on the Recorder but
it does not recognize the HDD.
y
See the compatibility list to check if the additional HDD is supported by the
Recorder. For the compatibility list, contact the retailer where you purchased
the Recorder.
I have connected an external storage device (USB
Memory, USB HDD) to the Recorder but the Recorder
seems not to recognize it.
y
See the compatibility list of external storage devices to check if the connected
device is supported by the Recorder. For the compatibility list, contact the
retailer where you purchased the Recorder.
If I press the ESC key in full screen mode of the
WebViewer, the system does not switch to a normal
split mode.
y
Press the ALT+TAB keys to select 'ACTIVE MOVIE' and press the ESC key
again. The system will switch to a normal split mode.
I found it difficult to configure the network settings if
using the default search, backup and router settings.
y
For more information, refer to the user manual.
y
If you want to check the basics of the product for a quick start, refer to the
quick start guide (backup, search).
y
If you use the router for network connection, refer to the " Connecting
and Setting the Network " section in this manual.
I forgot the password.
y
Contact the Recorder administrator for help.