GE H48651KR, Руководство по обслуживанию

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GE V
OLUSON
i / V
OLUSON
e
D
IRECTION
KTI106052, R
EVISION
10 S
ERVICE
M
ANUAL
Chapter 7 - Diagnostics/Troubleshooting 7-3
7-2-1 Needed Data - in case of System crash or Errors
1.) Contact person (+ telephone number and/or e-mail address)
2.) Vital system data (see:
Figure 7-1 on page 7-2 )
- System Type
- System Serial number (also visible on label on the back of the system)
- Application Software version
- Backup Version (File Name)
- additional information (e.g., Hardware ID, etc.)
3.) Exact description of fault or error message (dump-file, see: Figure 7-8 on page 7-10 )
- Address
- (Address)
- Application Software version
- Memory Dump number (complete #)
4.) Press the
ALT
+
D
key on the alphanumeric keyboard to save/export
- a screenshot of the point in time when
ALT
+
D
was pressed,
- the current System state (as “Full Backup”) on demand, and
- logs and dump-files already stored on the D:\export folder or on DVD/CD.
(Operation see: Section 7-4-2-1 on page 7-9 )
5.) If the bug or error is difficult to reproduce, record an Auto Tester file (ending at fault occurrence).
(Operation see: Section 7-6 "How to use the Auto Tester program" on page 7-14 )
NOTICE
!! NOTICE:
In case of a system crash, or errors that are probably software bugs, provide as much detail information
as possible before contacting the OLC (
O
n-
L
ine
C
enter).