Trouble during Faxing
521
Pr
oblem
Solv
ing
15
Unable to
communicate (IP
fax (SIP))
Registration of the machine
information to a SIP server
failed.
Turn the machine off and then on.
The machine is turned off.
The machine cannot receive a fax when
turned off. Turn the machine on.
The machine is in the System
Administration mode.
The machine cannot receive a fax in the
System Administration mode. Exit the System
Administration mode.
A wrong machine password
has been set.
When a machine password has been set, the
machine accepts only data or polling fax sent
with the correct machine password in F code.
IP fax (SIP) is being sent.
The number of simultaneous connection for
IP fax (SIP) is one. The machine cannot send
and receive an IP fax (SIP) at the same
time.Wait until the sending completes, and
then ask the sender to send again.
The network relay device
such as a switch, router, and
firewall cannot go through
the port of the machine.
Enable the port for IP fax (SIP) of the network
relay device.
The IP filter setting of the
machine is incorrect.
Add the IP address of the SIP server to the
permitted IP address of the machine in the
environment where the SIP server is used. Set
[IP Filtering] under [Properties] tab >
[Security] using CentreWare Internet Services.
The Ethernet cable has been
unplugged for more than one
minute.
When Register recovery on the SIP server is
completed, the registration succeeds. No
measure is required.
Unable to
communicate (IP
fax (SIP) via a
VoIP gateway)
The registration of VoIP is
incorrect.
Register the correct VoIP gateway on the
machine.
The specified VoIP gateway
in a network is not active.
Consult your network administrator on the
VoIP gateway condition.
The settings on the VoIP
gateway are incorrect.
Consult your network administrator on the
VoIP gateway settings.
IP fax (SIP)
transmission takes
long time
The priority of the IP packet,
which is sent from the
machine, on the network
relay device (such as a switch
and router) is low because
the QoS setting of the
machine is invalid.
Increase the value for [Prioritize IP Packets]
according to your network environment.
Reference
z
For more information on [Prioritize IP Packets], refer to
"Prioritize IP Packets / Prioritize IP Packets (Ethernet 1),
Prioritize IP Packets (Ethernet 2)" (P.250).
A large amount of
communication data loss
occurs because the queue
(buffer) assigned to each QoS
of the network relay device
(such as a switch and router)
is low.
Set an appropriate parameter on the network
relay device for your network environment.
Symptom
Cause
Remedy
Содержание apeosport-iv C3370
Страница 14: ...14...
Страница 15: ...1 1Before Using the Machine...
Страница 47: ...2 2Paper and Other Media...
Страница 76: ...Paper and Other Media 76 Paper and Other Media 2...
Страница 77: ...3 3Maintenance...
Страница 127: ...4 4Machine Status...
Страница 154: ...Machine Status 154 Machine Status 4...
Страница 155: ...5 5Tools...
Страница 365: ...6 6CentreWare Internet Services Settings...
Страница 373: ...7 7Printer Environment Settings...
Страница 386: ...Printer Environment Settings 386 Printer Environment Settings 7...
Страница 387: ...8 8E mail Environment Settings...
Страница 397: ...9 9Scanner Environment Settings...
Страница 421: ...10 10Using IP Fax SIP...
Страница 430: ...Using IP Fax SIP 430 Using IP Fax SIP 10...
Страница 431: ...11 11Using the Internet Fax Service...
Страница 438: ...Using the Internet Fax Service 438 Using the Internet Fax Service 11...
Страница 439: ...12 12Using the Server Fax Service...
Страница 445: ...13 13Encryption and Digital Signature Settings...
Страница 465: ...14 14Authentication and Accounting Features...
Страница 486: ...Authentication and Accounting Features 486 Authentication and Accounting Features 14 11 Select Close...
Страница 494: ...Authentication and Accounting Features 494 Authentication and Accounting Features 14...
Страница 495: ...15 15Problem Solving...
Страница 710: ...Problem Solving 710 Problem Solving 15...
Страница 711: ...16 16Appendix...
Страница 782: ...Appendix 782 Appendix 16 15 Select Adjust The specified transfer output values will be applied 16 Select Close...