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Cisco Intrusion Detection System Appliance and Module Installation and Configuration Guide Version 4.1
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Appendix B Troubleshooting
Troubleshooting the 4200 Series Appliance
For example, the software updates are dependent on one another:
•
To install IDS-maj-5.0-1-S90.rpm.pkg requires that the sensor be at version
4.x(y)Sz
•
To install IDS-min-4.2-1-S90.rpm.pkg requires that the sensor be at version
4.0(y)Sz or 4.1(y)Sz
•
To install IDS-sp-4.0-3-S90.rpm.pkg requires that the sensor be at version
4.0(1)Sz or 4.0(2)Sz
•
To install IDS-sig-4.0-3-S81.rpm.pkg requires that the sensor be at version
4.0(3)Sz where the z is smaller than 81
Issues With Automatic Update
The following list provides suggestions for troubleshooting automatic update:
•
Run tcpDump
–
Create a service account. Su to root and run tcpDump on the command
and control interface to capture packets between the sensor and the FTP
server.
See
Creating the Service Account, page 10-12
, for the procedure.
–
Use the upgrade command to manually upgrade the sensor.
See
Reimaging Appliances and Modules, page 10-110
, for the procedure.
–
Look at the tcpDump output for errors coming back from the FTP server.
•
Make sure the sensor is in the correct directory.
The directory must be specified correctly. This has caused issues with
Windows FTP servers. Sometimes an extra “/” or even two “/” are needed in
front of the directory name.
To verify this, use the same FTP commands you see in the tcpDump output
through your own FTP connection.
•
Make sure you have not modified the FTP server to use custom prompts.
If you modify the FTP prompts to give security warnings, for example, this
causes a problem, because the sensor is expecting a hard-coded list of
responses.
Содержание IDS-4230-FE - Intrusion Detection Sys Fast Ethernet Sensor
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