Appendix B Troubleshooting
Gathering Information
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Cisco Intrusion Detection System Appliance and Module Installation and Configuration Guide Version 4.1
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•
destination—Indicates the information should be formatted as HTML and
sent to the destination that follows this command. If you do not specify this
parameter, the output appears on the screen.
•
destination-url—Indicates the information should be formatted as HTML.
The URL specifies where the information should be sent.
Step 3
View the output on the screen:
sensor# show tech-support page
The system information appears on the screen, one page at a time. Press the space
bar to view the next page or press Ctrl-C to return to the prompt.
Step 4
To send the output (in HTML format) to a file, follow these steps:
a.
Type the following command, followed by a valid destination:
sensor# show tech-support destination-url
You can specify the following destination types:
•
ftp:—Destination URL for File Transfer Protocol (FTP) network server.
The syntax for this prefix is
ftp:[[//username@location]/relativeDirectory]/filename
or
ftp:[[//username@location]//absoluteDirectory]/filename
.
•
scp:—Destination URL for the Secure Copy Protocol (SCP) network
server. The syntax for this prefix is
scp:[[//username@]location]/relativeDirectory]/filename
or
scp:[[//username@]location]//absoluteDirectory]/filename
.
For example, to send the tech support output to the file
/absolute/reports/sensor1Report.html
, type the following command:
sensor# show tech support dest
ftp://[email protected]//absolute/reports/sensor1Report.html
The
password:
prompt appears.
b.
Type the password for this user account.
The
Generating report:
message is displayed.
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