Appendix B Troubleshooting
Gathering Information
B-52
Cisco Intrusion Detection System Appliance and Module Installation and Configuration Guide Version 4.1
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You can now log directly in to the IDSM-2.
Note
Connecting a serial cable to the IDSM-2 works only if there is no module located
about the IDSM-2 in the switch chassis, because the cable has to come out through
the front of the chassis.
Gathering Information
You can use the following CLI commands and scripts to gather information and
diagnose the state of the sensor when problems occur. You can use the show
tech-support command to gather all the sensor’s information, or you can use the
other individual commands listed in this section for specific information.
This section contains the following topics:
•
show tech-support Command, page B-52
•
show version Command, page B-56
•
show configuration/more current-config Command, page B-60
•
show statistics Command, page B-61
•
show interfaces Command, page B-64
•
show events Command, page B-66
•
cidDump Script, page B-70
•
Uploading and Accessing Files on the Cisco FTP Site, page B-71
show tech-support Command
The show tech-support command is useful for capturing all the sensor’s status
and configuration information.
This section contains the following topics:
•
show tech-support Command, page B-53
•
Displaying Tech Support Information, page B-53
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