B-1
Cisco Intrusion Detection System Appliance and Module Installation and Configuration Guide Version 4.1
78-15597-02
A P P E N D I X
B
Troubleshooting
This appendix contains troubleshooting tips and procedures for sensors and
software.
This appendix contains the following sections:
•
Preventive Maintenance, page B-1
•
Disaster Recovery, page B-2
•
Troubleshooting the 4200 Series Appliance, page B-4
•
Troubleshooting the IDSM-2, page B-44
•
Gathering Information, page B-52
Preventive Maintenance
The following actions will help you maintain your sensor:
•
Create a service account.
You can use the service account when you need to work with the TAC to
troubleshoot your sensor.
See
Creating the Service Account, page 10-12
, for the procedure.
•
You should back up a good configuration. If your current configuration
becomes unusable, you can replace it with the backup version.
See
Creating and Using a Backup Configuration File, page 10-28
, for the
procedure.
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