Point User Guide
303
Services
Obtaining an authentication certificate
Some flood and credit reporting agencies require that a certificate which authenticates the
user with the agency’s server be installed on the user’s computer. This authentication is
required to order services from these agencies.
The flood and credit reporting agencies that require an authentication certificate display a
Request Certificate
link below the
Agency
dropdown list when they are selected.
When this link is clicked, the agency’s web browser is opened to their Request Certificate
URL page. Follow the agency’s instructions for obtaining the certificate.
If an agency requires a certificate and one is not installed on the machine when a request
is submitted, the user is automatically directed to the agency’s web site to request a
certificate.
Checking pending request status
When a title, escrow, or flood request is pending for a loan, you can retrieve the status
when you open the loan file.
To retrieve the status of a pending request for title report, escrow, or flood report:
1
Open the loan file with a pending request.
Important
An authentication certificate is issued to a computer, not an individual.
Therefore, the certificate is required on every computer that is used to
make requests to the agency.
