AWS Storage Gateway User Guide
Troubleshooting File Share Issues
2. Choose
Open Support Channel
as shown following.
The assigned port number should appear within 30 seconds, if there are no network connectivity or
firewall issues.
3. Note the port number and provide it to AWS Support.
Troubleshooting File Share Issues
You can find information following about actions to take if you experience unexpected issues with your
file share.
Topics
•
Your File Share Is Stuck in CREATING Status (p. 328)
•
You Can't Create a File Share (p. 328)
•
SMB File Shares Do Not Allow Multiple Different Access Methods (p. 329)
•
Multiple File Shares Can't Write to the Mapped Amazon S3 Bucket (p. 329)
•
You Can't Upload Files into Your S3 Bucket (p. 329)
•
Can't Change the Default Encryption to Use SSE-KMS to Encrypt Objects Stored in My Amazon S3
•
Object Versioning Might Affect What You See in Your File System (p. 330)
•
ACL Permissions Aren't Working as Expected (p. 330)
•
Your Gateway Performance Declined After You Performed a Recursive Operation (p. 331)
Your File Share Is Stuck in CREATING Status
When your file share is being created, the status is CREATING. The status transitions to AVAILABLE status
after the file share is created. If your file share gets stuck in the CREATING status, do the following:
1. Open the Amazon S3 console at
https://console.amazonaws.cn/s3/
2. Make sure the Amazon S3 bucket that you mapped your file share to exists. If the bucket doesn’t exist,
create it. After you create the bucket, the file share status transitions to AVAILABLE. For information
about how to create an Amazon S3 bucket, see
Amazon Simple Storage Service
Console User Guide
.
3. Make sure your bucket name complies with the rules for bucket naming in Amazon S3. For more
in the
Amazon Simple Storage Service Developer Guide
.
4. Make sure the IAM role you used to access the Amazon S3 bucket has the correct permissions and
verify that the Amazon S3 bucket is listed as a resource in the IAM policy. For more information, see
Granting Access to an Amazon S3 Bucket (p. 144)
.
You Can't Create a File Share
1. If you can't create a file share because your file share is stuck in CREATING status, verify that the
Amazon S3 bucket you mapped your file share to exists. For information on how to do so, see
Share Is Stuck in CREATING Status (p. 328)
, preceding.
API Version 2013-06-30
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