Appendix E: Trouble Shooting
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Table E.7: Printout problems
Problem
Cause and Correction
See
No printout on office printer.
Office printer problems: Check if the printer has
enough paper, toner etc. See the respective printer
instruction manual.
The office printer type is not supported by your
instrument.
Wrong interface used: Use the interface which was
defined in the
"Printer Management"
menu or
change the interface settings.
Wrong or no definition of the printer in the
"Printer
Management"
menu: Change the definition.
No printout on POS printer.
Printer problems: Check the printer. See the
respective printer instruction manual.
Wrong or no definition of the printer in the
"Printer
Management"
menu: Change the definition.
Chinese printer: Declare the printer as "RS-232
(Chinese)" in the
"Printer Management"
menu.
The POS printer printout
makes no sense.
Wrong communication settings on the POS printer:
Change the DIP switch settings (see the printer
instructions).
Wrong output values are
printed.
The settings in the
"Result Output"
menu are
wrong: Change the settings.