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Use TELUS provided power bar only - directly to duplex receptacle
Label ADSL / TV jacks
Have customer accept “User Agreement”
Run Speed Test
Phase 2
Preview the Customer’s Existing TV Quality, If customer has a Home Theatre system you will want to
check the sound quality as well
Install STB in first location. (you may want to give the subscriber a brief instruction on the OPTIK TV
remote and have them practice)
Install additional STB’s (if required)
Make sure STB volume is maximum
Program the remote for TV and Audio Receiver if applicable
Note Registration numbers on “MY TTV” stickers, place stickers on the STBs and copy into the user
manual
Give Customer basic training and introduce the welcome KIT / PVR manual
Phase 3
Close with the customer
Write off the order in Fieldlink (enter work done in comments field)
Test all services before departure
(POTS / DSL / TV call display/ Wireless connectivity/ Enterphone etc.)
Perform Blast (in InSight)
Insight Tool
A reporting tool providing valuable feedback by CSD technicians regarding TTV Installation and repair
activity.
To reduce the effort required by CSD technicians in providing this feedback on customer, technical
and process issues encountered in TTV work that will be accessible to other CSD technicians, Tier II
and others as required.
CSD technicians will fill out checklist on all OPTIK TV Installations and repairs when closing off work
upon completion of Installs or Repairs.
This site can only be accessed via the TELUS Intranet (VPN).
You can also access InSight from a WRENCH button in Fieldlink right from your service order.
When accessing the InSight login screen, login with your LDAP User Name and Password