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Discretionary Content: Customers have the choice of TV channels that appeal to them. TELUS offers
packages (pre-selected groups of channels) that allow customization based on customers desires.
3.2 Wireless settings
Coverage Conditions
Use the following coverage considerations to ensure all customers receive excellent wireless coverage in
their homes.
Wherever practical, locate wireless gateways near where customers use their devices the most.
Avoid locating wireless gateways inside metal smart panels, or where large metal objects will block the
signal(furnaces, water tanks, duct work, metal support beams, other appliances)
Avoid locating wireless gateways near devices that cause a lot of wireless interference (Television sets,
microwave ovens, other wireless transmitters)
Wireless signals propagate outward from the sides of the antennas, ensure that the sides of the
antennas, and not the ends, are pointed towards the wireless devices trying to use the network. Signal
strength decreases significantly just by turning an antenna sideways. For best signal radiation and the
best chance of matching the receiving antenna’s orientation, orient the antennas on the gateway 90
degrees off from each other. (for agate way in horizontal orientation, angle the antennas upwards and
off to each side at 45 degrees from the vertical, for gateways in the vertical orientation place one
antenna vertical and the other horizontal)
Verify network coverage using a tool such as InSSIDer in each of the locations the customer uses their
wireless devices the most and aim for a signal strength of >-70db in each of those locations. Relocate
the gateway, or adding extender as required.
Wherever possible, hardwire stationary devices (desktop computers, IPTV devices, smart TVs, etc)
Settings
The default wireless mode is “compatibility mode (802.11b/g/n)” unless customers have very old
wireless devices they probably do not require the “b” mode, a better setting is “balanced mode
(802.11g+n only)”
AES encryption is faster, and more secure, than TKIP, setting to “AES” rather than “TKIP” or “both”
can improve speeds and security
WMM Power save has some compatibility problems with certain specific devices. Disable this feature
to help with wireless reliability
Always ensure that the gateway has the latest firmware (v31.121L.13 or newer for V1000)
Leave the gateway set to automatically choose the best wireless channel; this will help the gateway
better deal with future changes to wireless conditions in the area. The exception is if it is proven that
it is not selecting the best channel, or if the best one at the gateway location is not the best one
where the customer’s devices are located. Verify this with InSSIDer before making any changes to
this setting.
Customer Expectations
During the installation, it is necessary to set some expectations with the customer. Educate the customer to
ensure they understand the potential limitations of wireless Internet.
Inform customers that wireless speeds cannot be guaranteed, and will often be lower, and less
consistent, than hardwired speeds. TELUS will make best effort to ensure speeds are 75% or more of
the plan rate. (test using the TELUS server at http://www.speedtest.net on the customer’s device in
a commonly used location where possible)
Advise customers that wireless is susceptible to interference from many things, including, but not
limited to:
o
Baby monitors
