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There are three types of LNP:
1. Servicer Provider Portability allows the customer to move from one service provider to another and retain
the same phone number.
2. Location Portability allows a customer to keep their phone numbers, when they move outside the
exchange area covered by their current central office.
Service Portability allows customers to obtain services that are not available through their central office by
securing these services through another switch without changing numbers.
Port out
“Porting Out” refers to a customer moving their service and number to a Competitive Local Exchange Carrier
(CLEC).
Port in
On a port in, the customer retains their number when moving from one location to another within
the same exchange (rate centre)
It allows the customer to have a number that doesn’t reside in the host switch serving the
customer’s address
Known also as a location port
The order is assigned with a Location Routing Number (LRN)
Each “portable” switch has an LRN.
Service order types
Service orders contain the customer, plant and equipment information you require for each job assignment.
There are different types of service orders for installations, moves, adding jacks, equipment changes and
equipment deletions.
As I&R field technicians, your main concern will be with the following order types:
Installation – a new installation where the client does not presently have service in their name with
company
Change – a change to an existing service
Repair – a repair to an existing service
Move – the installation or “to” portion of an order for an existing customer who is moving to a new
address
Batch – an in and out order in the CO; a visit to the customer’s premises is not required
These orders are either “fielded” or “non-fielded”.
Fielded and non-fielded orders
With a Fielded Order, an INR Technician must be dispatched to connect the service path; for example:
No service has existed before at the location
A second line is be added to the location
The previous assignment to the location was disconnected for some reason, such as a trouble cut
A non-fielded order does not work
To install TELUS TV
Non-fielded orders result when all of the outside service path is still in place from a previous customer or is at
a location that is serviced by dedicated plant.
