Page 88 of 130
The Wireless Set Top Box allows for a flexible setup for a client as well as a way to bypass chronic inside wired
issues. The Wireless stb has the same features and functionality as a wired stb.
Key Considerations
1. A wired PVR is required for home functionality
2. Maximum Wireless STBs per household: 4
3. Maximum Access Points per household: 1
4. STBs IP viewable in Gateway GUI
5. Wifi diagnostics can be run on each STB
Menu >Settings > General > System Information> enter wifidiag (94343424) on your remote
6. XvU/KIT/TV Tools functions are the same as wired STB’s
When setting up the Wireless set top box please follow these steps:
1. Determine the best placement scenario for the access point. Use inSSider: Target: <-73dBm.
2. Connect access point to power and wait for the solid light. Then connect access point to
gateway. Acceptable Gateways: Actiontec V1000 / T1200 / V2000 / T2200
.
3. Ensure Toggle behind Access Point is set to AP not CL.
4. Connect STB to power and connect STB to TV. Wait for connect screen. Press OK button on
STB and then wait for single gear splash screen.
5. Press WPS pairing button on Access point within 2 minutes
6. Validate signal strength of STB through RSSI indicators on front of STB. Wireless Signal
indicator is located directly right of the Power button. Ensure minimum threshold -73dBm (3
green level indicators). If RSSI is low, check 5GHz band using inSSider to ensure it’s on highest
power band. Reboot Access Point to switch bands if applicable.
3.5 Coax and IPTV
Coax, especially HPNA on coax, can be very susceptible to interference and is a key driver of repeats for
TELUS, causing poor video quality and a negative customer experience. With thorough coax troubleshooting
and by following best practices, coax is still an effective delivery medium for Optik TV.
Coax should be treated like fiber optic cable or “pipes” used to carry water in a home, sharp bends should be
avoided and the coax should never becrushed or dented. If a connector is not installed properly, the signal
can be negatively affected, causing signal to flow poorly, just like water flows poorly thru pipes not
connected properly.
Avoid the Top 5 Coax Quality Issues
1. Replace all non-compression “F” connectors.
2. Ensure ALL connectors are wrench-tight.
3. Replace suspect barrel connectors – the center must be blue (not clear or white). Remember that
connectors will wear out after years of use.
4. Locate hidden splitters and/or splices:
A mismatch in cable color and/or type (i.e. white/black, RG59/RG6) between the modem
and the jack is clear indication that there is a splice or splitter somewhere. However, this is
not definitive, and Coax Clarifier tests should be done on all runs to attempt to identify
hidden splitters, or bad splices. Visual checks of the entire cable should also be done
wherever the coax cable is accessible (surface runs, unfinished basements, etc.)
5. Run CAT5 to the PVR whenever possible; This reduces HPNA traffic.
Coax Connectors
