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In one week Assignment gets:
Over 2000 calls to provide basic order/ticket information
Over 1000 calls to change a cable
Over 600 calls to release a switch hold code.
In order to reduce Assignment wait times for CSD we need to substantially reduce calls for:
Basic ticket and order information
Cable changes and
Releasing switch hold codes.
Main Inquiry Functions within e.Fulfillment:
Telephone number inquiry
Order number inquiry - CRIS or Netcracker Orders
Terminal Info
Cable/Pair Capacity totals & details for cable & pair ranges
Line Equipment details
Telephone Number Inquiry – TN Lookup Tab
The TN Lookup will provide you with the most commonly required information about a number and its
associated facilities.
Figure 131: TN lookup Tab
Order Inquiry – CRIS Tab
Any CRIS or Netcracker Order can be looked up
An order can be queried using the hyperlink either on the TN lookup page or by entering an order
number on the CRIS tab.
Figure 132: CRIS Tab
Access Point Inquiry – Terminal Tab