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Figure 138: Cable Change in e.Fullfilment
Releasing Switch hold Codes
Use FITS to release the switch-work hold codes for an order
FITS can be used to release single Line switch work held orders
Standard Process applies to co-ordinated, held orders. Please ensure that all comments on the order
are reviewed prior to removing a hold to ensure that it is not a co-ordinated for some reason.
In the Order Number field enter the CRIS order number or the NC order you wish to release. Please
note this is not the AWAS order number
.
Click
Release Hold Codes
FITS will locate any related orders to the one you entered and release those hold codes also.
Watch the messages returned as there may have been a trouble while processing your request.
FITS will warn you if it encountered a trouble, In these cases contact the NFS Assignment queue to
have your order run
5.3 DSL Expresse
A testing tool that reads past and real-time data from the DSLAM to the modem.
A tool (used by TELUS) to optimize the port profile of a DSL circuit to maximize the bandwidth (train
rate) to the modem.
Dsle (DSL Express) is a backend system that automatically adjusts the training rate and optimizes the
profile by opening up the port to the maximum with very little downloading head room or the line
simply can’t handle, in some cases it creates a havoc with huge CRC (AKA CV’s or coding violation)
and FEC (forward error Correction) errors. We can call into T1 or T2 to have the profile capped, or set
to the “standard” profile of 31.5 Mbps down stream.
By providing excellent first time customer satisfaction will increase your scorecard and ultimately
your pay.