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Emphasize, if the power light flashes red once the modem is synced, the technician must not unplug
the Actiontec device because an internal firmware update will be in progress. Unplugging the device
might “brick it” (i.e. it’s as good as a brick).
Insert Image of sync or Image of light status indicators (DSL 1 & 2)
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If one of the two connections fail, Optik TV and internet services will not be completely cut.
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If one of the two lights go off, Internet bandwidth will be greatly reduced (possibility of pixelization)
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Remember: A grouped- pair (bonded) service requires sync on two VDSL2 ports. Therefore both
indicator lights (VDSL) on the Actiontec V2000H must be lit for the service to work properly.
Figure 86: Actiontec details
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The Actiontec V2000H boxes are identical in every way to the Actiontec V1000H boxes, other than
the model number noted on the labels.
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When stocking your truck, make a notation on the outside of each box to help track your stock.
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Always ensure that you are using the correct model, V2000H for Bonding and V1000H for single line
installations and troubleshooting.
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The V1000H model cannot replace the V2000H and vice-versa.
2.7.3 Testing a Bonded connection
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Plug both lines into the Actiontec V2000H Gateway.
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Wait for both lines to sync up (both VDSL1 and VDSL2 lights on the Actiontec will be lit).
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Remove the first line from the Actiontec Gateway and plug it into the NCI-465 tool, keeping the
second line plugged into the Gateway.
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Run diagnostics on the first line.
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Plug the first line back into the Gateway.
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Now remove the second line from the Actiontec Gateway and plug it into the NCI-465 tool,
keeping the first line plugged into the Gateway.
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Run diagnostics on the second line.
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Testing is complete, ensure both lines are connected back to the Gateway.
