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Acknowledgement
This project is incomplete without expressing my gratitude to the people whose supervision
and guidance made it possible. First and foremost I would like to thank Mr. Mike Agouros(CEO,
Dialtone MD Inc) my mentor in personal as well as professional life. He has greatly influenced
me and his constant feedback & guidance has made this project worthwhile the effort. My
entire training for the install and repair is attributed to Mr. Jim Brouwer who taught me the
practical usage of most of the tools discussed in this project. Mrs. Karen Ehrenholz( IT
Administrator, Dialtone MD Inc) is my friend at the workplace who has always encouraged me
and her positive vibes have kept me going.
On the academic front, I would like to thank Mr. Shahnawaz Mir for always answering my
queries and doubts whenever I have had any. In fact my journey in this course started by
learning the basics of networking taught by him. I am also grateful to Prof. Mike McGregor who
allowed me to go ahead with this project in the first place. Had he not believed in my rationale I
would not have been where I am today. Professor McGregor is an inspiration to not only me
but also all the students of the internetworking program who look up to him.
On a personal note, I would like to thank my wife Sumedha for always being there for me, for
critically accessing my work and providing good suggestions to improve upon what I had
already done. Her constant encouragement has not only helped me in this project but during
the entire course of my degree.