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Review the following list to address paper jams:
• When paper jams inside the press, the press stops and a fault message displays.
• Follow the instructions displayed on the User Interface to remove the jammed paper.
• Gently remove the paper taking care not to tear it. If paper is torn, be sure to remove all torn
pieces.
• If a piece of jammed paper remains inside the press, the paper jam message will remain on the
display.
• Paper jams can be removed with the press still powered on. When the power is turned off, all
information stored to the system memory will be erased.
• Do not touch components inside the press. This can cause print defects.
• After clearing a paper jam, printing is automatically resumed from the state before the paper jam
occurred.
• If a paper jam occurred during printing, press the
Start
button. Printing is resumed from the state
before the paper jam occurred.
WARNING:
When removing jammed paper, make sure that no pieces of jammed paper are left
in the press. A piece of paper remaining in the press can cause fire. If a piece of paper is stuck
in a hidden area or paper is wrapped around the fuser unit or rollers, do not remove it forcefully.
You can get injured or burned. Switch off the press immediately and contact the Customer
Support Center.
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The Jam Recovery Offset Feature helps users verify and / or monitor job integrity when a jam occurs
while printing offset output.
The following two conditions are required in order for this feature to work:
• When an
Offset
mode is available with the finishing device, such as the Offset Catch Tray (OCT),
High Capacity Stacker (HCS), Business Ready (BR) Finisher, Standard or Booklet Maker Finisher, or
Standard Finisher Plus
• When the printed offset output is not stapled
If your system meets these two requirements, then the Jam Recovery Offset Feature can be set up
and used.
Important:
Before this feature can be set up and used, the associated NVM value is required to
be changed by a Service Representative. To enable the feature, contact the Customer Support
Center to schedule an appointment with a Service Representative.
How the Jam Recovery Offset Feature Works
When a jam occurs while printing offset output, the first sheet after recovery (jam clearance) is an
insert that is pulled from a tray that is selected by the user. For example:
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