Xante AW 1200, User Manual

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Maintenance, Specifications, and Warranty – 7-9
XANTÉ’s on-site service plan provides maintenance service performed at your
location by a trained Imation technician. If you have a printer problem, call XANTÉ’s
Technical Support Center at 1-800-926-8393. XANTÉ’s highly trained technicians will
first try to resolve the problem over the phone. In many cases, this prevents the need
for a site visit and limits downtime.
If your problem cannot be resolved over the phone, XANTÉ will determine the parts
needed and dispatch a technician to your location (usually the next business day) for
printer repair. The repair service shall be performed during normal business hours,
Monday through Friday, 8:00 a.m. to 5:00 p.m. local time, excluding Imation observed
holidays. Service performed outside of the normal working hours at the request of the
customer shall be subject to current charges for labor and travel.
This service agreement provides the labor and parts (with the exception of supplies,
consumables, and other expendable items) to restore the covered equipment to good
working order.
XANTÉ’s standard on-site service plan shall cover a one hundred (100) mile radius of
an Imation Service Center. For those customers located outside this area, there could
be limitations to response times, optional services, and additional charges for on-site
service.
For details of these plans or to request service under one of these plans, call XANTÉ
Customer Support at 1-800-926-8393 (US and Canada) or your XANTÉ vendor.
Limited Warranty
XANTÉ CORPORATION warrants this product against defects in material and
workmanship for a period of ONE (1) YEAR from the date of original purchase of
your XANTÉ printer.
XANTÉ CORPORATION IS NOT RESPONSIBLE FOR SPECIAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF
WARRANTY, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING LOST
PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF
EQUIPMENT AND PROPERTY, AND ANY COSTS OF RECOVERING,
REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN
OR USED WITH XANTÉ CORPORATION PRODUCTS.
Some states do not allow the exclusion or limitation of incidental or consequential
damages or limitations on how long an implied warranty lasts, so the above limitation
or exclusion may not apply to you. This warranty gives you specific legal rights, and
you may also have other rights which vary from state to state.