UD100 User Guide Document: UD100-3
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14.7. Synchronization issue in the outputs
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The input refresh rate should be the same as output refresh rate so that the system can
implement Frame Lock to synchronize all the outputs. If the input source is 50Hz with 60Hz
output, it is possible to see some lag or frame tear in the display.
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30Hz input with 60Hz output will be OK.
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Please make sure to set [Frame Sync] at [Normal] in all channels to ensure all outputs will be
synchronized.
15. Technical support
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together with necessary information.
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The following information is required for a swift response.
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Sink device (projector): type and model number
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Screen details or specific application details.
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GeoBox model No. and series No.
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Details of the signal source and the resolution.
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Press [INFO] key to get System Information and take a picture to send to us.
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The exact nature of the problem. Please be as detailed as possible.
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If possible, please attach the Pictures of the issue.
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Generally, we will response within 24 hours (excluding weekends)
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Please note that if the machine is sent back for repair, user needs to pay for the delivery cost.
