Real Time Displays
Agent Status Window
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Insight CTX Supervisor Guide 04/03
Agent Status Window
This window shows the current status of each agent in the selected group. Short
descriptions of each agent’s status appears with a background color that represents
various call and/or alarm states. The amount of time that each agent has been in the
current state is shown. Additional information can be displayed by selecting those
parameters within the Configuration window.
Create New Agent Status Window
Configure Agent Status Window
1. From the Window menu, click on the New Real Time Window icon.
2. From the New Real Time Window
screen, select Agent Status, click OK.
1.
Right click on the
Agent Status window
and select Properties
...or click the Real
Time Window
Properties icon.
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Summary of Contents for Strata CTX Insight CTX
Page 4: ......
Page 8: ...Contents Chapter 5 Alarms iv Insight CTX Supervisor Guide 04 03 ...
Page 12: ...Introduction Related Documents and Media viii Insight CTX Supervisor Guide 04 03 ...
Page 74: ...Reports Using MIS Reports to Improve Performance 62 Insight CTX Supervisor Guide 04 03 ...
Page 92: ...Alarms View Alarms 80 Insight CTX Supervisor Guide 04 03 ...
Page 104: ...Glossary Report Terminology 92 Insight CTX Supervisor Guide 04 03 ...