Toshiba Strata CTX Insight CTX, Supervizor'S Manual

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Reports
Reports
Insight CTX Supervisor Guide 04/03
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The parameters available for Line or DNIS/DID reports are shown in Table 10 . They
are available as ACD only, Non-ACD only or both on the same report:
Table 10Line or DNIS/DID Reports
Parameter
Line
Group
DID
Group
Line
Group
Profile
DID
Group
Profile
DID
Calls Offered (Incoming)
✔ ✔ ✔ ✔ ✔
Calls Answered ✔ ✔ ✔ ✔ ✔
Calls Abandoned
✔ ✔ ✔ ✔ ✔
Calls Abandoned (%)
✔ ✔ ✔ ✔ ✔
Calls Outgoing ✔ ✔
Average/Total Answered Call Time
✔ ✔ ✔ ✔ ✔
Average/Total Answered Talk Time
✔ ✔ ✔ ✔ ✔
Average/Total Answered Wait Time ✔ ✔ ✔ ✔ ✔
Average/Total Abandoned Wait Time
✔ ✔ ✔ ✔ ✔
Average/Total Outgoing Call Time
✔ ✔
Average/Total Outgoing Talk Time
✔ ✔
Calls Overflowed
✔ ✔ ✔ ✔ ✔
Average/Total Overflow Wait Time
✔ ✔ ✔ ✔ ✔
Calls Transferred
✔ ✔ ✔ ✔ ✔
Calls Inquired (Held)
✔ ✔ ✔ ✔ ✔
Average/Total Held Time
✔ ✔ ✔ ✔ ✔
Longest Held Time
✔ ✔ ✔ ✔ ✔
Average Transfers Count
✔ ✔ ✔ ✔ ✔
Maximum Transfer Count
✔ ✔ ✔ ✔ ✔
Longest Answered Call Time
✔ ✔ ✔ ✔ ✔