Reports
Forecasting
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Insight CTX Supervisor Guide 04/03
1. Select the forecasting profile report to configure and click the Edit Item
button.
2. From the Configure Report Template dialog box, double-click the
forecasting profile report in the list box.
3. In the dialog box that appears
do the following: Select the
line group you wish to use in
your calculations for the
number of calls, average call
time and average wait time.
4. Select the agent group you wish to use in your calculations for the number of
agents.
5. Check the Day, Month, Year, Date and Time boxes in the Titles section
according to what titles you want for each time band column within the
report.
6. Choose the unit for specifying your time band interval (Mins, Hours, Days
or Weeks), and then enter the number of minutes, hours, etc., you require.
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Summary of Contents for Strata CTX Insight CTX
Page 4: ......
Page 8: ...Contents Chapter 5 Alarms iv Insight CTX Supervisor Guide 04 03 ...
Page 12: ...Introduction Related Documents and Media viii Insight CTX Supervisor Guide 04 03 ...
Page 74: ...Reports Using MIS Reports to Improve Performance 62 Insight CTX Supervisor Guide 04 03 ...
Page 92: ...Alarms View Alarms 80 Insight CTX Supervisor Guide 04 03 ...
Page 104: ...Glossary Report Terminology 92 Insight CTX Supervisor Guide 04 03 ...