Real Time Displays
Create Real Time Displays
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Insight CTX Supervisor Guide 04/03
Table 1 Available Displays
Display
Available for
Shows
Status Displays
Agents
Extensions
Lines
DIDs
Queues
Name/Number, Associated Name/Number,
connected to location and status.
Statistic Displays
Agents
Extensions
Lines
DIDs
Queues
Agent Groups
Ext. Groups
Line Groups
DID Groups
Each row displays selected parameters and
each column represent each individual or group.
Graphical Displays –
Calls Waiting
Queue Group
DID Group
Line Super Group
DID Super Group
Extension Super
Group
A bar represents either a group or a DID
number. The length of the bar show the number
of calls waiting.
Graphical Displays –
Wait Time
A bar represents either a group or a DID
number. The length of the bar show the number
of seconds for the longest call waiting.
Large Character
Displays
Agents
DIDs
Extensions
Lines
Queues
Agent Groups
DID Groups
Ext. Groups
Line Groups
Text
Each display shows the selected parameter
from the device being monitored. A Large
Character Display can also be defined as a
label for placing titles on the screen.
Summary of Contents for Strata CTX Insight CTX
Page 4: ......
Page 8: ...Contents Chapter 5 Alarms iv Insight CTX Supervisor Guide 04 03 ...
Page 12: ...Introduction Related Documents and Media viii Insight CTX Supervisor Guide 04 03 ...
Page 74: ...Reports Using MIS Reports to Improve Performance 62 Insight CTX Supervisor Guide 04 03 ...
Page 92: ...Alarms View Alarms 80 Insight CTX Supervisor Guide 04 03 ...
Page 104: ...Glossary Report Terminology 92 Insight CTX Supervisor Guide 04 03 ...