Toshiba Strata CTX Insight CTX, Supervizor'S Manual, Page: 9 / 108

Insight CTX Supervisor Guide 04/03
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Introduction
This guide provides instructions for using the Insight CTX
™
and Insight CTX Plus
™
Management Information System (MIS) for call centers. Insight CTX and Insight
CTX Plus are compatible with the following Strata CTX100 and CTX670 digital
telephone systems.
Organization
This guide is organized as follows:
•
Chapter 1 – The Grand Tour covers the basic requirements for Insight CTX and
CTX Plus. It also provides an overview of the toolbars.
•
Chapter 2 – Real Time Displays explains how to create and edit status, statistics,
graphical, wait time, and large character displays.
•
Chapter 3 – Reports details how to create and edit report templates, reports, as well
as how to filter, compile, print, import and export report data.
•
Chapter 4 – Wallboards shows how to configure wallboards, set up schedules and
messages.
•
Chapter 5 – Alarms covers configuring alarms, displaying alarms, and explains the
various colors and thresholds associated with specific alarms.
•
Glossary