
Reports
Report Concepts and Terminology
Insight CTX Supervisor Guide 04/03
25
Contention
Profile
Agent
Super
Groups
✔
Contention Profiles provide a view when devices
are busiest over the period defined. Each line
shows a number of idle devices and time
profiles in a columnar format.
Extension
Super
Groups
✔
Line Super
Groups
Wait Time
Distribution
DID Super
Groups
✔
✔
Wait Time Distribution Reports are used to
profile the times into a chart. Each line reports a
time period for the groups shown in a columnar
format.
DID
Groups
✔
✔
Line Super
Groups
✔
✔
Wrap-up
Time
Distribution
Agent
Super
Groups
✔
Wait Time Distribution Reports are used to
profile the times into a chart. Each line reports a
time period for the groups shown in a columnar
format.
Agent
Groups
✔
Table 3 Available Reports (continued)
Report Type
Available for
Insight
CTX
Insight
CTX
Plus
Description
Summary of Contents for Strata CTX Insight CTX
Page 4: ......
Page 8: ...Contents Chapter 5 Alarms iv Insight CTX Supervisor Guide 04 03 ...
Page 12: ...Introduction Related Documents and Media viii Insight CTX Supervisor Guide 04 03 ...
Page 74: ...Reports Using MIS Reports to Improve Performance 62 Insight CTX Supervisor Guide 04 03 ...
Page 92: ...Alarms View Alarms 80 Insight CTX Supervisor Guide 04 03 ...
Page 104: ...Glossary Report Terminology 92 Insight CTX Supervisor Guide 04 03 ...