Reports
Reports
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Insight CTX Supervisor Guide 04/03
Templates
Individual reports are grouped together to form a template. Templates are created by
the user to provide relevant information for the selected devices to be monitored.
Report items are added to a template to create all the information desired. These report
items can also be configured by the user to include or exclude certain event or traffic
types. Once a report template is created, a report for a given time period can be created
by selecting the template, work shift, starting time, and ending time for the report.
Keep in mind that Event Reports are highly detailed and therefore it is unlikely that
you would want to run this report over long periods of time. Similarly, Profile Reports
that are suitable for daily use (say with hourly resolution) would not make sense if the
report were being compiled over a six-month time frame. This being the case you will
be advised to create many templates all designed for specific use and each containing
appropriate report items.
Scheduling
Once the Templates have been made, the final step is to make a schedule to create and
print the information. This scheduling is totally optional for the user.
Reports
Having established the type of report you need, use this section to help chose exactly
the right report for your needs. This section includes a list of the available report items
that can be included in a report template for your reference.
Event Reports
There are three types of event reports, each recording all events that occur on the
specified device (agent, extension or line group). Events are caused by the device,
such as an agent, receiving an incoming call, accepting a call, dialing an intercom or
outgoing call etc.
Agent or extension reports show exactly what an individual device has been doing
over the period by examining all events caused by the device’s activities. The report is
presented in a call event per row format. Pagination of the report occurs if either there
are too many call events to fit in the height of a page or there are too many statistics
parameters to fit in the width of a page.
Summary of Contents for Strata CTX Insight CTX
Page 4: ......
Page 8: ...Contents Chapter 5 Alarms iv Insight CTX Supervisor Guide 04 03 ...
Page 12: ...Introduction Related Documents and Media viii Insight CTX Supervisor Guide 04 03 ...
Page 74: ...Reports Using MIS Reports to Improve Performance 62 Insight CTX Supervisor Guide 04 03 ...
Page 92: ...Alarms View Alarms 80 Insight CTX Supervisor Guide 04 03 ...
Page 104: ...Glossary Report Terminology 92 Insight CTX Supervisor Guide 04 03 ...
