Index
M ~ R
Insight CTX Supervisor Guide 04/03
95
logged in time,
87
long
call,
79
,
84
,
89
free,
85
queue,
85
ring on,
85
unavailable,
85
wait,
85
,
89
wrap,
85
longest wait,
85
M
main menu,
2
options,
3
maximize button,
85
maximum
agents logged on,
90
transfer count,
90
messages,
72
,
85
minimize button,
85
minimum
agents logged on,
90
MIS,
85
toolbar,
4
N
no. logon,
90
no. unavailable,
90
non-cumulative,
42
O
ODBC,
86
on call time,
76
P
percentage
logon,
91
unavailable,
91
use (of activity),
91
PIN,
86
Q
queues,
21
R
real time
display,
86
creating
,
5
statistics,
10
report template,
86
reporter toolbar,
4
reports,
19
account code,
26
,
44
agent/extension traffic,
32
call time distribution,
26
compile,
57
concepts and terminology,
20
contention,
24
,
42
contention profile,
25
distribution,
43
edit contents,
55
event,
20
,
22
,
30
export,
58
filter contents,
56
filters,
28
forecast,
26
forecast profile,
26
forecasting,
45
group,
23
Summary of Contents for Strata CTX Insight CTX
Page 4: ......
Page 8: ...Contents Chapter 5 Alarms iv Insight CTX Supervisor Guide 04 03 ...
Page 12: ...Introduction Related Documents and Media viii Insight CTX Supervisor Guide 04 03 ...
Page 74: ...Reports Using MIS Reports to Improve Performance 62 Insight CTX Supervisor Guide 04 03 ...
Page 92: ...Alarms View Alarms 80 Insight CTX Supervisor Guide 04 03 ...
Page 104: ...Glossary Report Terminology 92 Insight CTX Supervisor Guide 04 03 ...
