Toshiba Strata CTX Insight CTX, Supervizor'S Manual

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Reports
Forecasting
Insight CTX Supervisor Guide 04/03
49
In Figure 1 , “Modification applied individually” means, for example, if a modification
of Calls +10% is applied to a set of calculated parameters, the result is what could
have reasonably been expected, had the number of calls at that time been 10% higher
than they actually were.
Note The results produced by the forecasting package are calculated from a set of
rules that may not apply perfectly to every site. While every effort has been
made correct these figures on a site-by-site basis, the results should be used for
indication purposes only.
Forecasting Profile Report
A Forecasting Profile Report calculates the same type of information as a Forecasting
Report, except that it can cover a single time band or an interval which includes
several time bands in a single estimate.
Like the Forecasting Report, the Forecasting Profile report calculates the actual
number of calls, average call time, average wait time and number of available agents
over a series of uniform time bands using specified line and agent groups. It then
provides an estimate of how one of these parameters would vary depending on
specific modifications made to the other three.
The specified modifications can be applied individually, resulting in a series of
estimates per time band, or they can be applied collectively, resulting in a single
estimate per time band. The interval time governing the time bands can be anything
from one minute up to 999 weeks.
The report is presented in a time band per column format. Pagination of the report
occurs if either there are too many time bands to fit in the width of a page or there are
too many modifications to fit in the height of a page.