Index
D ~ L
94
Insight CTX Supervisor Guide 04/03
D
daily call statistics,
10
DDI (GOS),
89
devices,
20
,
83
dialed digits,
88
dialog box,
83
DID
group,
83
numbers,
83
super group,
83
displays
graphical,
6
large character,
6
status,
6
DNIS/DID,
21
drag,
83
E
Erlang,
88
event report,
22
exporting
data,
83
reports,
58
extension,
21
,
83
contention,
83
group,
84
super group,
84
extensions and agents (GOS),
89
F
filters,
28
forecasting,
63
limitations,
49
profile report,
49
example
,
52
reports,
46
example
,
48
G
GOS,
84
extensions and agents,
89
line groups and DIDs,
89
graphical displays
calls waiting,
6
wait time,
6
group traffic reports,
23
GUI, Graphical User Interface,
84
H
held on time,
79
held time,
75
,
78
,
89
I
icons,
2
inquiry hold,
88
intercom call,
89
interval call statistics,
10
L
large character
displays,
6
window,
17
line,
84
contention,
84
groups,
84
,
89
groups (GOS),
89
line or DDI (GOS) excluding abandoned
calls,
89
lines,
21
lines in use,
75
Summary of Contents for Strata CTX Insight CTX
Page 4: ......
Page 8: ...Contents Chapter 5 Alarms iv Insight CTX Supervisor Guide 04 03 ...
Page 12: ...Introduction Related Documents and Media viii Insight CTX Supervisor Guide 04 03 ...
Page 74: ...Reports Using MIS Reports to Improve Performance 62 Insight CTX Supervisor Guide 04 03 ...
Page 92: ...Alarms View Alarms 80 Insight CTX Supervisor Guide 04 03 ...
Page 104: ...Glossary Report Terminology 92 Insight CTX Supervisor Guide 04 03 ...
