Timewave DSP-232, Operating Manual, Page: 235 / 271

Chapter 13 Troubleshooting
Lynnwood, WA 98036-0918 USA
We’ll need your street address for UPS return—be sure to use it.
UPS Service (Brown Label) takes 5-6 days to reach us, Blue takes 2-3 days. Red is an overnight service and is
expensive. Send the DSP in a way that it can be traced if we can’t verify receipt of shipment. We suggest UPS or
insured postal shipment.
If the DSP is still under the original owner’s warranty, AEA will pay the cost of the return shipment to you (U.S.
only--international customers are responsible for all shipping costs). The current policy is that it’ll be returned UPS
Brown if received Brown or by US Mail; Blue, if received Blue or Red —or it will be returned as you prefer if you
furnish the return cost for the method you select.
If the DSP is out of warranty, it’ll be returned by UPS Brown COD unless:
1) It was received UPS Blue/Red in which case it will go back UPS Blue COD;
2) If you designate billing to VISA or MasterCard;
3) you pre-pay the service charges with a personal check, or
4) you specify some other method of return.
We can’t accept American Express or Discover cards. When you call for an RMA number, the technician can
estimate the repair charges for you over the phone. This is another good reason to call us before sending your unit in
for repair.
Typically, we repair equipment in five-to-ten working days after it has arrived at AEA
if we have all the facts . If we
must call you, it may take longer. AEA isn’t responsible for damage caused by lightning, non-professional
alterations, “acts of God”, shipping damage, poor storage/handling, etc. (We’ll make note of any shipping damage
upon receipt.) See Appendix D of this manual for Warranty information.
Should your warranty card not be on file at AEA, you’ll need to send the proof of purchase date to receive warranty
service. Typically, a copy of your invoice from an AEA dealer will suffice.
The warranty is for the original owner only and is not transferable.
General Error Messages
An error message is displayed if the DSP doesn’t understand what you typed or it needs more information. If you
see this message, look up the command you want to enter to make sure you’re entering it correctly.
?What?
Your DSP didn’t understand your instructions—did you type the command in correctly?
?bad
You typed a command name correctly, but the remainder of the command line wasn’t
understood.
?callsign
You typed a callsign that doesn’t meet the DSP’s requirements.
?clock not set
You typed the command DAYTIME , but you haven’t yet set the clock.
?not enough
You didn’t type enough arguments for a command that needs several.
?range You typed a numeric argument too large or too small for that command.
?too many
You typed too many arguments for the command to accept.
?too long
You typed a command line that is too long. For example, if you type a BTEXT or
CTEXT
message that is too long you’ll get this message.
13-4 September, 05