VII-4
Customer Service
Thermo Scientific Orion 2111LL Sodium Monitor User Guide
ROSS and the COIL tradedress are trademarks of Thermo Fisher Scientific Inc. US Patent 6,793,787
Some .materials .are .designated .corrosive/oxidizer .by .DOT .and .IATA . .
Some .materials .may .require .special .labeling .and .handling . . .Carriers .may .
add .additional .freight .charges .for .handling/transporting .these .materials . .
Consolidating .such .material .with .other .products .may .be .prohibited . .
Additional .freight .charges .are .billed .to .you .per .FOB .terms . . .Advise .
manufacturer .of .shipping .instructions .for .these .hazardous .materials .to .
reduce .your .freight .costs .
Permission .to .return .new, .excess .inventory .must .be .obtained .prior .to .
return . . .If .any .item .is .authorized .to .be .returned .for .credit .as .a .result .of .an .
incorrect .purchase .without .a .reorder, .a .25% .restocking .charge .of .the .price .
paid .for .the .product .will .be .made . . .International .customer’s .restocking .fee .
of .25% .will .be .off .the .international .price .
Only .new .(in-the-box) .goods .may .be .returned .within .30 .days .of .shipment .
from .manufacturer . . .Older .items, .9-digit .parts, .and .discontinued .items .
cannot .be .returned .for .credit .
Manufacturer .must .be .notified .within .30 .days .of .receipt .of .invoice .of .any .
item .or .billing .discrepancies . . .All .substantiated .claims .will .be .remedied .by .
a .credit .memo .and .a .new .order .placed .for .short .shipment . . .Any .shipment .
discrepancy .claimed .after .30 .days .of .invoice .date .will .not .be .honored .and .
credit .will .not .be .issued .by .manufacturer .
Manufacturer .shall .not .be .liable .for .failure .to .perform .or .for .delay .in .
performance .due .to .fire, .flood, .strike, .or .other .labor .difficulty, .act .of .God, .
act .of .any .governmental .authority .or .of .the .purchaser, .riot, .embargo, .fuel .
or .energy .shortage, .wrecks .or .delays .in .transportation, .inability .to .obtain .
necessary .labor, .materials, .or .manufacturing .facilities .from .usual .sources, .
or .due .to .any .cause .beyond .its .reasonable .control . . .In .the .event .of .a .delay .
in .performance .due .to .any .such .cause, .the .date .of .delivery .or .time .for .
completion .of .performance .will .be .extended .by .a .period .of .time .reasonably .
necessary .to .overcome .the .effect .of .such .delay .
Restocking Charge
Short Shipments
Force Majeure
Hazardous Materials
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