Ricoh IM C2000 Series, User Manual, Page: 276 / 396

Message Cause Solution and reference
"Connection with PC has
failed. Check the
settings." The machine or the
computer is not
connected to the
network correctly. Check that the machine or the computer is
connected to the network correctly. For details
about your network environment, consult the
network administrator.
The computer name or
folder name specified in
the path name is
incorrect. Register the computer name and folder name
again.
The firewall function is
enabled on the
computer. In the firewall function on the computer,
register the machine IP address and the port to
use for sending files as exceptions.
You can check the IP address in [Check Status]
"Network". For details about the ports, see
the following:
page 298 "List of Specifications"
"Exceeded max. data
capacity. Check the
resolution or ratio, then
press [Start] again." The data scanned by
specifying [Reduce/
Enlarge] [Specify
Size] exceeds the limit. • Decrease [Send Settings] [Resolution].
• Specify a smaller paper size in [Send
Settings] [Reduce/Enlarge] [Specify
Size].
"Exceeded max. data
capacity. Check the
scanning resolution, then
XXX."
(procedure described in
place of XXX) A large size original
was scanned at a high
resolution, and the
resulting data size
exceeds the limit. • Decrease [Send Settings] [Resolution].
• Specify a smaller size in [Send Settings]
[Scan Size].
"Exceeded max. email
size. Sending email has
been cancelled. Check
[Max. Email Size] in
Scanner Features." The file size per page
has exceeded the
maximum e-mail size
specified in [Max. Email
Size]. • Specify a lower value in [Send Settings]
[Resolution], or select a smaller paper
size in [Send Settings] [Reduce/
Enlarge] [Specify Size].
• You can change the [Max. Email Size]
setting on the [Settings] [Machine
Features Settings] [Scanner Settings]
[Send Settings] tab. To divide an e-mail
that exceeds the maximum size, specify
[Yes (per Page)] or [Yes (per Max. Size)]
in [Divide & Send Email].
9. Troubleshooting
274