Ricoh IM C2000 Series, User Manual, Page: 236 / 396

Condition Cause Solution and reference
You cannot access the
machine using Web
Image Monitor. There is a problem with the
connection between the
machine and the computer. Check the cable connecting the machine
and the computer, and disconnect and then
connect the cable again. Also, check the
connection to the hub or router, and turn off
and on the power of the device if possible.
Next, turn off the power of the machine,
wait for 10 seconds or more after
confirming that the main power indicator is
turned off, and then turn on the power.
page 11 "Turning On and Off the Power"
A proxy server is not
specified. In the proxy setting of the Web browser,
specify the IP address of the machine as an
exception. You can check the IP address in
[Check Status] "Network".
"There is a problem with
this website's security
certificate." is displayed
and you cannot connect
to the machine when
accessing the machine
using Web Image
Monitor. [Permit SSL / TLS
Communication] is set to
[Ciphertext Only]. • Click [Continue to this website (not
recommended).].
• To specify not to display the message,
log in to the machine in the
administrator mode, and specify
[Ciphertext / Clear Text] in [SSL/TLS]
"Permit SSL / TLS Communication"
under [Device Management]
[Settings] "Security".
"https" is entered at the
beginning of the URL. Do not enter "s" after "http".
9. Troubleshooting
234