Chapter 8 Logs and Troubleshooting
Before Contacting Customer Support
Quantum SuperLoader 3 User’s Guide
103
about the present state of the autoloader and past performance, and is
more helpful for troubleshooting errors.
Table 9
describes the probable cause and suggested action for problems
that you may encounter.
Table 9 Probable Cause and
Possible Solutions
Warning:
The SuperLoader 3 is not intended for customer servicing.
If you do service the unit yourself, the power cable must
be removed from the unit and the electrical outlet before
removing the cover. Failure to do so may cause severe
bodily injury or damage to the equipment.
Problem
Suggested Action
The front panel does not display information.
The connection to the LCD has failed.
• Use On-board Remote Management to
troubleshoot error.
The user starts a code update from the front panel
without inserting a tape.
• Power cycle the unit.
The autoloader does not respond on the front
panel SCSI bus or Ethernet. Bug checks appear
immediately after loading a new version of
firmware.
The firmware is corrupted.
• Reload the firmware.
The autoloader is operating slowly.
The autoloader is incorrectly configured for the
operating system.
• Go to
www.quantum.com
for compatibility
requirements.
The autoloader does not turn on.
The power cable or source is malfunctioning. The
autoloader is incorrectly configured.
• Check all outlets and power cables for proper
connection.
• Contact customer support.
