Chapter 8 Logs and Troubleshooting
Autoloader Logs
Quantum SuperLoader 3 User’s Guide
106
Autoloader Logs
Whenever any system or application actions occur, the autoloader
generates logs recording the action. You can use some of these logs to
troubleshoot errors. Errors are problems that occur while operating the
autoloader. They prevent the autoloader from completing a specific
action.
When an error occurs, one of the following can happen and the system
generates a log of the error:
• No error message appears, but the autoloader fails to complete the
action.
• An error message appears on the front panel or in the On-board
Remote Management screen. The screen displays the error message
and the
Hard Log
records non-recoverable errors (see
“Hard Logs”
on
page 108).
You can use these error logs to determine the type of error, when it
occurred, and what parts of the autoloader it affects (or which parts of the
autoloader need to be repaired or replaced).
Different types of error logs are generated for the autoloader and the tape
drive.
• Autoloader error logs provide information if the errors relate to data
cartridge movement.
Other failures occur.
• Issue a
System Reset
either by using On-board
Remote Management
Diagnostics
page
System
Reset
, or cycle the power from the front panel.
• Contact customer support.
Note:
To troubleshoot hard errors, you may need to power cycle,
repair, or replace the unit.
