Chapter 8 Logs and Troubleshooting
Before Contacting Customer Support
Quantum SuperLoader 3 User’s Guide
105
The tape drive responds on the SCSI bus to the
host, but the autoloader does not respond.
• Verify that the autoloader LUN is set to
1
. To
do this, select
Status
on the LCD front panel,
then select
Drive
, and then
Status
.
• Go to the
Configuration
menu and verify that
the mode is set to
Random
.
• If the SCSI ID is unique, check SCSI cables and
terminators.
• Verify that the host application and the device
drivers are installed with the most current
patches to support the autoloader.
The autoloader does not communicate with the
host system via the Ethernet.
• Verify that the Ethernet cable is connected to
the correct hub.
• Verify the Ethernet configuration settings via
the front panel LCD. If the DHCP server is
available, Ethernet status should indicate
DHCP, otherwise, you must set a unique IP
address and a subnet mask.
• Power off the autoloader by turning off the
system from the front panel LCD and turning it
back on.
• Contact customer support.
The application software reports a failure locating
a piece of media or fails to move a piece of media
as requested.
• Use the On-board Remote Management tool
and verify that the media is in the expected
location internal to the autoloader.
• Issue a
System Reset
either by using On-board
Remote Management
Diagnostics
page
System
Reset
, or by turning the power off from the
front panel.
• Contact customer support.
The application software reports an error while
reading or writing a piece of media.
• Try a different piece of media.
• Issue a
System Reset
either by using On-board
Remote Management
Diagnostics
page
System
Reset
, or cycle the power from the front panel.
• Contact customer support.
