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Chapter 8 Logs and Troubleshooting

Autoloader Logs

Quantum SuperLoader 3 User’s Guide

112

Error Type

defines the type of error and the action to which the event is

related. This field helps identify what caused the event to occur.

Drive Manager

Bar Code Reader

Front Panel

Diagnostic

Error

Code Update

ADI

Drive Manager Timer

HTTP

SNTP

Idle

Watch Dog Timer

Un-handle Interrupt

Task ID

Description

Summary of Contents for Superloader 3

Page 1: ...81 81317 06 A01 SuperLoader 3 SuperLoader 3 5SER S UIDE 5SER S UIDE 5SER S UIDE 5SER S UIDE 5SER S UIDE 5SER S UIDE 5SER S UIDE...

Page 2: ...STATEMENT Copyright 2008 by Quantum Corporation All rights reserved Your right to copy this manual is limited by copyright law Making copies or adaptations without prior written authorization of Quan...

Page 3: ...Tape Drives 2 Front Panel 2 SuperLoader 3 LTO 2 3 SuperLoader 3 LTO 3 3 SuperLoader 3 LTO 4 4 SuperLoader 3 VS160 4 SuperLoader 3 DLT V4 4 SuperLoader 3 SDLT 600 5 SuperLoader 3 DLT S4 5 Chapter 2 In...

Page 4: ...and Power Cables 21 Preparing the Host and Verifying the Connection 23 Windows Operating System Support 24 Autoloader Device Driver 24 Tape Drive Device Driver 24 Bar Code Reader 26 DLTSage Dashboard...

Page 5: ...lay 49 Feedback on Pages 50 Configurations Page 50 System Operations Options 50 Updates Page 61 Diagnostics Page 62 Running Diagnostic Tests 62 Viewing Error or History Logs 62 Diagnostics 63 Identifi...

Page 6: ...stic Test 85 Front Panel Diagnostic Tests 86 On board Remote Management Diagnostic Tests 87 Diagnostics Using On board Remote Management 87 Chapter 7 Customer Replaceable Units CRUs 88 Replacing a Mag...

Page 7: ...wer Specifications 130 Autoloader Vibration Specifications 130 Autoloader Shock Specifications 131 Tape Drive Specifications 131 LTO 2 Drive Specifications 132 Media Capacity 132 Media Specifications...

Page 8: ...rite Error 155 A502 SDLT Loader Communication Error 157 A503 SDLT Drive Servo Error 158 A507 A508 Directory Read Failure Directory Write Failure 163 Appendix C Regulatory Statements 170 FCC Statement...

Page 9: ...21 Figure 6 Front Panel 28 Figure 7 Left Magazine 35 Figure 8 System Menu Tree 69 Figure 9 Left Magazine 91 Figure 10 Removing the Screws from the Handle 92 Figure 11 Clearance Requirements for Rack...

Page 10: ...Quantum SuperLoader 3 User s Guide x Figure 18 Connecting Support Brackets 101 Figure 19 POST Failures Event Log Sample 121...

Page 11: ...ion Fields 45 Table 8 POST Descriptions 82 Table 9 Probable Cause and Possible Solutions 103 Table 10 Log Retrieval Methods 108 Table 11 Error Type Listing and Suggested Actions 113 Table 12 Log Field...

Page 12: ...2 Hard Read Error Hard Write Error Block Descriptor 155 Table 23 Hard Read Error Hard Write Error Field Descriptions 155 Table 24 Loader Communication Error Block Description 157 Table 25 Loader Commu...

Page 13: ...ment consists of end users installing and using the SuperLoader 3 autoloader Purpose This document provides information on the SuperLoader 3 including Product description Installation instructions Ope...

Page 14: ...mote Management provides an On board Remote Management overview including the Configurations Updates Diagnostics and Commands pages Chapter 5 Administration describes configuring the autoloader settin...

Page 15: ...ied Related Documentation Documents related to the Quantum SuperLoader 3 are shown below Note Notes emphasize important information related to the main topic Caution Cautions indicate potential hazard...

Page 16: ...glewood CO 80112 800 854 7179 or 303 397 2740 Contacts Quantum company contacts are listed below Quantum Corporate Headquarters 0 To order documentation on the SuperLoader 3 Autoloader or other produc...

Page 17: ...ads product updates and more in one convenient location Benefit today at www quantum com support eSupport Submit online service requests update contact information add attachments and receive status u...

Page 18: ...Preface Quantum SuperLoader 3 User s Guide xviii...

Page 19: ...t enough the information has to be spread across numerous tapes To avoid constantly changing tapes manually many tape backup systems include a Quantum SuperLoader 3 autoloader Each autoloader is a rob...

Page 20: ...SCSI Fibre Channel or SAS SuperLoader 3 LTO 4 SCSI or SAS SuperLoader 3 VS160 SCSI SuperLoader 3 DLT V4 SCSI SuperLoader 3 SDLT 600 SCSI SuperLoader 3 DLT S4 SCSI or Fibre Channel Front Panel 1 The f...

Page 21: ...as a single SCSI ID two LUN data storage device It is also available as a Fibre Channel or Serial Attached SCSI SAS data storage device The Quantum SuperLoader 3 autoloader is equipped with a LTO 3 ta...

Page 22: ...160 tape drive and contains up to sixteen Quantum VS1 data cartridges when utilizing two magazines providing a compressed capacity of 2 5 TB and a sustained data transfer rate of 28 8 GB per hour nati...

Page 23: ...nd operates as a single SCSI ID two LUN data storage device It is also available as a Fibre Channel data storage device The Quantum SuperLoader 3 DLT S4 autoloader is equipped with a Quantum DLT S4 ta...

Page 24: ...on on page 10 UL Requirements on page 11 SCSI Bus Requirements on page 12 Unpacking the Autoloader on page 13 Rack Mounting the Autoloader on page 15 Understanding Autoloader Features on page 15 Front...

Page 25: ...age 10 2 Identify the proper SCSI bus types see SCSI Bus Requirements on page 12 3 Identify the accessories that come with the autoloader see Accessories on page 14 4 Install the autoloader in a compu...

Page 26: ...ing Fibre Channel and Power Cables on page 19 5 Attach the power cable to the autoloader and plug in the power cable to the nearest power outlet see Connecting Fibre Channel and Power Cables on page 1...

Page 27: ...9 5 Attach the power cable to the autoloader and plug in the power cable to the nearest power outlet see Connecting SAS and Power Cables on page 21 Power the autoloader on to ensure it passes the pow...

Page 28: ...50 95 F Power source AC power voltage 100 127 VAC 200 240 VAC Line frequency 50 60 Hz Note Locate the AC outlet near the autoloader The AC power cable is the product s main disconnect device and must...

Page 29: ...w required for safe operation of the equipment is not compromised Mechanical Loading 2 Mounting of the equipment in a rack should be such that a hazardous condition is not achieved due to uneven mecha...

Page 30: ...e Quantum SuperLoader 3 VS160 or the Quantum SuperLoader 3 SDLT 600 to one of the following SCSI bus types Ultra 320 SCSI 3 LVD SE SCSI bus Ultra 160 SCSI 3 LVD SE SCSI bus General Information 2 Your...

Page 31: ...for damage If you notice any damage report it to the shipping company immediately 2 Open the shipping box and remove the accessories package Set the accessories package aside for now 3 Lift the autol...

Page 32: ...um SuperLoader 3 autoloader with a SCSI Fibre Channel or SAS interface Quantum SuperLoader 3 Quick Start Guide SCSI tape drive kits SCSI host or server cable SCSI terminator not included with Serial A...

Page 33: ...Autoloader Features General Features 2 The autoloader is compatible with most operating systems and environments that support the SCSI Fibre Channel or SAS Serial Attached SCSI interface but requires...

Page 34: ...Understanding Autoloader Features Quantum SuperLoader 3 User s Guide 16 Figure 1 Front Panel Overview 1 Power switch 2 Mailslot 3 Front panel LEDs 4 Front panel LCD screen 5 Function keys 6 Left maga...

Page 35: ...uperLoader 3 User s Guide 17 Figure 2 Back Panel Overview 1 68 pin HD SCSI connectors or a Fibre Channel or SAS connector 2 Fan vent 3 Power connector 4 Remote management Ethernet connector 5 Power sw...

Page 36: ...luded in the accessory kit to one of the connectors on the back panel of the autoloader see figure3 Figure 3 Cable Connectors SCSI Tape Drive 3 Attach the other end of the SCSI cable to the connector...

Page 37: ...in the power cable to the nearest properly grounded power outlet 9 Plug in the host server or workstation and all attached devices 10 Turn on the autoloader by setting the power switch on the back pa...

Page 38: ...r end of the Ethernet cable to your host network port or router 5 Attach the female connector of the power cable to the power connector on the back panel of the autoloader see figure2 6 Plug in the po...

Page 39: ...low these steps 1 Attach one end of the SAS cable included in the accessory kit to the SAS connector on the back panel of the autoloader see figure5 Figure 5 Cable Connectors SAS Tape Drive 2 Attach t...

Page 40: ...on the back panel to the ON position Turn on any other devices you turned off earlier Check the LCD screen to make sure the autoloader is receiving power If it is not check the power connections and...

Page 41: ...to prevent electrostatic discharge ESD Use wrist grounding straps and anti static mats when handling internal components Make sure that the host server has an open expansion slot Make sure that your b...

Page 42: ...tationDownloads SuperLoader3 Index aspx Drivers Tape Drive Device Driver2 For the LTO 2 drive go to http www quantum com ServiceandSupport SoftwareandDocumentationDownloads LTO 2Drives Index aspx Driv...

Page 43: ...spx Drivers For the VS160 drive go to http www quantum com ServiceandSupport SoftwareandDocumentationDownloads DLTVS160 Index aspx Drivers For the DLT V4 drive go to http www quantum com ServiceandSup...

Page 44: ...BC1 1995 Uniform Symbology Specification Code 39 A set of bar code labels is initially included with the autoloader Refer to www quantum com for information on obtaining additional bar code labels DLT...

Page 45: ...gazine Blanks on page 35 Viewing Status Information on page 41 Running an Inventory on page 46 Data Compression on page 46 Operator s Panel Functionality Note If security is enabled and you try to exe...

Page 46: ...panel consists of two LEDs four buttons and a 2 line by 16 character LCD screen and provides everything you need to monitor autoloader status and to control all of its functions Figure 6 Front Panel 1...

Page 47: ...nctionality in the Command and Status submenus Enter Passwords 3 Many functions on the autoloader may be password protected to ensure data integrity To access the menu items necessary to execute these...

Page 48: ...rtridges then load the magazine back into the autoloader The autoloader automatically detects the presence of a cartridge in the magazine slot If you try to perform an illegal operation the autoloader...

Page 49: ...d displays on the LCD Warning If a tape cartridge is holding the mailslot door open on power up the robot will not move The system detects that the mailslot door is open but cannot detect the presence...

Page 50: ...well within the mailslot opening After insertion the end of the cartridge will be visible at the back of the mailslot opening Note If the insert cartridge function fails the cartridge ejects and you w...

Page 51: ...splays on the LCD Choose a different location If you select a location that is already occupied Destination Full displays on the LCD Choose a different location Ejecting a Single Cartridge 3 When you...

Page 52: ...is indicated with an at sign if Auto Clean is enabled Scroll to the slot containing the cartridge you want to eject 5 Press Enter The cartridge you want is ejected from the mailslot To eject a cartri...

Page 53: ...loader Using Magazines and Magazine Blanks Quantum SuperLoader 3 User s Guide 35 Using Magazines and Magazine Blanks Figure 7 Left Magazine Inside edge view of left magazine Outside edge view of left...

Page 54: ...ng sound as the appropriate magazine is ejected from the autoloader Left magazine has been ejected or Right magazine has been ejected displays on the LCD 4 Grasp the magazine by the handle with one ha...

Page 55: ...gazine Installing a Magazine 3 To install a magazine into the autoloader 1 Grasp the magazine by the handle with one hand and support it underneath with the other hand 2 Slide the magazine into the ma...

Page 56: ...ser s Guide 38 Manually Operating the Magazine 3 The following section describes how to operate a magazine There are two knobs located on each end of the magazine You can move the slots within the mag...

Page 57: ...by inserting your hand and pushing the cartridge carriers You can use the openings in the magazine to load and unload cartridges from the eight slots within each magazine Note It is recommended that...

Page 58: ...ine 2 Properly orient the cartridge 3 Fully insert the cartridge into the slot When pushing the cartridge into the slot you will feel a small resistance detente until the cartridge is properly latched...

Page 59: ...er 3 Autoloader Status 3 The autoloader status provides information about Whether a magazine is installed or not SCSI SAS or Fibre Channel connection status Ethernet connection status Whether a bar co...

Page 60: ...listed as Firmware VX XX where X XX is the current installed version of the firmware Status Message Description Magazines L The left magazine is present R The right magazine is present SCSI ID A digit...

Page 61: ...slot that is assigned to a cleaning cartridge is indicated with an exclamation point The slot that is occupied by a cleaning cartridge is indicated with an at sign 5 Scroll to the slot containing the...

Page 62: ...ages displays These messages may include Table 5 Drive Status Fields Viewing Tape Drive Version 3 To view the tape drive version 1 From the main menu scroll to Status and then press Enter 2 From the S...

Page 63: ...ist of messages displays These messages may include Table 7 Ethernet Information Fields Field Description Product Type Indicates the type of drive installed Version Indicates the version number of the...

Page 64: ...scroll to Commands and then press Enter 2 From the Commands submenu scroll to Inventory and then press Enter The autoloader scans the bar codes of all the cartridges present Data Compression Compressi...

Page 65: ...Page on page 64 On board Remote Management Overview Your Quantum SuperLoader 3 autoloader firmware includes an Ethernet interface to allow remote administration of the autoloader The interface called...

Page 66: ...Configurations Diagnostics and Updates pages To open On board Remote Management 1 From your computer open your Web browser 2 In the browser s address field enter the IP address for your autoloader se...

Page 67: ...e opening page for that menu Default Username and Password 4 The default username for On board Remote Management is guest The default password is guest The username and password are case sensitive and...

Page 68: ...ecurity options from this page System Operations Options 4 The options listed under System Operations include SCSI ID or Fibre Channel SAS Mode Compression Cleaning Tape Magazines and System Time SCSI...

Page 69: ...ding The Configurations screen displays 2 Under System Operations select Fibre Channel 3 Under Fibre Channel select the desired Topology Auto Negotiate Peer to Peer Loop Loop ID 4 Under Fibre Channel...

Page 70: ...e tape the autoloader automatically returns that cartridge to its slot and loads the cartridge from the next higher numbered slot to the tape drive to be read or written to This continues until the ba...

Page 71: ...her or not compression is enabled Compressing the data means that the drive can write more data to the same amount of tape Compression also increases the performance of the data transfers from or to t...

Page 72: ...up package you have installed instead 4 Click submit Setting the Magazines 4 This setting is used to report the number of storage elements and the element address to the SCSI host This setting must ma...

Page 73: ...oader selecting the appropriate check box and then click submit These settings include Both Right and Left The message This will require a power cycle and ISV configuration change Enter To Continue is...

Page 74: ...can modify them through On board Remote Management The options include Current Network Parameters Set IP and Set Network Configuration To change the Ethernet configurations To view the Current Network...

Page 75: ...Click submit Setting Security Options 4 When you enable the security option users must enter a password to access the autoloader s front panel functionality A password allows either administrator leve...

Page 76: ...click Security Scroll to Client Authorization Control In this section is a list of the IP addresses that are authorized to perform functions using On board Remote Management for this specific unit The...

Page 77: ...king and Time Based Locking No Locking allows multiple clients to have unrestricted access to control the system as long as they are on the authorized client list Full Locking permits only one authori...

Page 78: ...ll or time based lock and permit another user to access the system 4 Click submit Note Locking is only available to users on the authorized client list Note To log out of the system you must close you...

Page 79: ...stem Note A Microsoft issue can keep a user from updating drive or loader firmware over the On board Remote Management interface This can occur under Windows Server 2003 with Service Pack 1 SP1 or if...

Page 80: ...gnostics heading The Diagnostics screen displays 2 Under View Error and History Logs click View Logs You can also save the logs to a file by clicking Save Logs If you save the logs to a file you must...

Page 81: ...in Identification 4 You can use the Identification feature of the autoloader by requesting the LCD backlight to flash for a specified number of seconds This can be helpful in identifying the location...

Page 82: ...to move the tape and then click submit Inventory 4 The autoloader automatically runs an inventory whenever you power it on or insert a magazine If you need to run an inventory in addition to this you...

Page 83: ...g the drive or until all the cartridges have been sequentially accessed The autoloader does not move the media until the host requests the tape drive to unload 1 From any page click the Commands headi...

Page 84: ...needed to interface the Autoloader to the host network The following topics are available Introduction on page 67 Configuring the Autoloader on page 68 Setting Ethernet on page 72 Setting the Change M...

Page 85: ...the autoloader and host computer SCSI bus is terminated SCSI autoloader No error code displays on the autoloader LCD If you cannot resolve the problem yourself contact your service representative or...

Page 86: ...set with no password protection However after you set the security option all the configuration functionality is password protected You need an administrator level password to configure the autoloader...

Page 87: ...ventory Enter Password Operator Administrator Log Out Home Resume Start Stop Sequential Ops Autoloader Status Version Element Status Drive Status Version Ethernet Status IPv6 Link Local Enter To View...

Page 88: ...LCD Power Off displays on the LCD then the autoloader shuts off 6 Press the power button again to power on the autoloader The new SCSI ID is now in effect SAS Autoloader 5 If you have an autoloader wi...

Page 89: ...ameter you want to set or change Set Topology Set FC Speed or Set Loop ID then press Enter Set Topology allows you select Auto Negotiate Loop or P2P Set FC Speed allows you to select Auto Negotiate 1...

Page 90: ...ed by periods ranging from 0 0 0 0 up to and including 255 255 255 255 IP addresses are either permanent or dynamically assigned A permanent or static address remains the same each time the device con...

Page 91: ...fect You do not need to reboot the autoloader 7 Press Escape or Enter to return to the Ethernet submenu Setting the Subnet Mask5 Creating a subnet mask is a method of splitting IP networks into a seri...

Page 92: ...er to save 5 Press Enter New Gateway is xxx xxx xxx appears on the LCD You do not need to reboot the autoloader 6 Press Escape or Enter to return to the Ethernet submenu System Time 5 The system time...

Page 93: ...time The cursor automatically appears at the first digit 4 The first four digits represent the current year At each position of the year use the up and down arrows to change the value of each digit Pr...

Page 94: ...ost requests the tape drive to unload the tape via a SCSI unload command In Seq Cycle mode which is an option of the Sequential mode the autoloader automatically starts over with magazine slot 1 when...

Page 95: ...continue from the next unused slot if a user stopped the cycle The Stop command allows you to stop the cycle To start Sequential mode operation 1 From the main menu scroll to Commands and then press E...

Page 96: ...ccess functionality When you first power on the autoloader the security option is set to Off Use the following procedure to enable the security option You must have an administrator level password to...

Page 97: ...he Magazines menu select either Right Left or Both to indicate the magazines installed in the autoloader Setting Passwords Many operations on the autoloader are password protected to ensure data integ...

Page 98: ...ther enter another password or press Escape or Enter as necessary to return to the main menu Getting Lost Passwords 5 If you forget the administrator level password you cannot access the autoloader s...

Page 99: ...6 6Diagnostics This chapter provides troubleshooting information that might be helpful with problems encountered during autoloader operation Power on Self Test POST Diagnostic Tests from the Front Pan...

Page 100: ...asic components If you experience problems with the autoloader the POST is a good method to determine if any major parts are malfunctioning Table 8 POST Descriptions POST Test Description MICROP Tests...

Page 101: ...ss the power button again to turn the autoloader on POST runs automatically Interpreting the POST Results 6 While the POST is running a progress indicator showing the name of the test displays on the...

Page 102: ...7 Setting the Security 6 When you enable the security function the diagnostic tests are password protected to ensure data integrity To access any of the diagnostic tests you must first enter an Admini...

Page 103: ...eed to stop a diagnostic test while it is in progress Certain diagnostic tests even require you to stop them or they run continuously To stop a diagnostic test while it is running use the Halt Test fu...

Page 104: ...and an error code displays Proceed to step 4 3 If you are not logged in you will be asked to enter the Administrator password Do the following a From the front panel enter the Administrator password b...

Page 105: ...iagnostic tests using On board Remote Management 1 Open a Web browser and connect to the autoloader The On board Remote Management main menu displays 2 Click the Diagnostics heading A login window dis...

Page 106: ...ween the VS SDLT drive types and LTO drive types of the SuperLoader 3 These parts can be ordered from Quantum and installed at the site of the unit Be sure to order the appropriate magazine for your u...

Page 107: ...oll to Right Magazine or Left Magazine depending on which magazine you want to eject and then press Enter The magazine pops forward so that the front of the magazine is no longer flush with the front...

Page 108: ...stall a magazine blank 1 Grasp the magazine blank by the handle with one hand and guide the blank into the magazine bay 2 Slide the magazine blank into the magazine bay until it stops ChangingtheOrien...

Page 109: ...Blank Quantum SuperLoader 3 User s Guide 91 Figure 9 Left Magazine Changing the orientation of a magazine 7 1 Remove the two screws that attach the handle to the front of the magazine Inside edge vie...

Page 110: ...e rotated magazine 5 Snap the handle back onto the front of the magazine 6 Install the two screws to attach the handle securely to the magazine Changing the orientation of a magazine blank 7 1 Remove...

Page 111: ...k Mounting the Autoloader Quantum SuperLoader 3 User s Guide 93 6 Install the two screws to attach the handle securely to the magazine blank Rack Mounting the Autoloader The autoloader can be rack mou...

Page 112: ...ce to load or unload a magazine from the system Minimum clearance to load a tape via the mailslot Clearance to door inside a rack 27 0 686 mm 6 0 152 mm 2 0 51 mm 1 0 25 mm 3 4 86 mm Minimum side clea...

Page 113: ...o a rack cabinet Stationary Rack Mount Installation 7 This section describes the steps for attaching the autoloader directly to the stationary rails of a rack 1 Make sure you have the following tools...

Page 114: ...tum Eight clip nuts Eight screws Figure 12 Required Parts for Installation 2 Install two clip nuts 1 75 in 44 45 mm apart onto each of the four rails of the rack making sure that you install each pair...

Page 115: ...rLoader 3 User s Guide 97 Figure 13 Installing Two Clip Nuts 3 Select the long or short autoloader brackets depending on the depth of the rack and then attach them to the rear of the autoloader see fi...

Page 116: ...ugh to hold the support brackets firmly against the rail while still allowing the support bracket to be slightly shifted by hand This shifting will help facilitate the engagement of autoloader bracket...

Page 117: ...e autoloader into the rack so that the autoloader brackets slide into corresponding support brackets on the rear rails and the tabs at the front of the autoloader align flush with the clip nuts on the...

Page 118: ...front end of the autoloader secure the autoloader in the rack by doing the following a Secure the front end of the autoloader to the rack using four rack screws two per tab as shown in figure 17 Tight...

Page 119: ...Connecting Support Brackets 7 Verify that the autoloader is level Adjust as needed 8 When the autoloader is level tighten all screws securing the autoloader to the rack This includes the following Fou...

Page 120: ...ice on page 122 Before Contacting Customer Support Errors that you may experience with your autoloader can range from severe hardware damage to simple connection problems Before you return your autolo...

Page 121: ...to the equipment Problem Suggested Action The front panel does not display information The connection to the LCD has failed Use On board Remote Management to troubleshoot error The user starts a code...

Page 122: ...our screws supplied On the front panel press and hold the power switch for 15 seconds then turn the rear power switch off Wait 60 seconds and turn the rear power switch back on Contact customer suppor...

Page 123: ...via the front panel LCD If the DHCP server is available Ethernet status should indicate DHCP otherwise you must set a unique IP address and a subnet mask Power off the autoloader by turning off the s...

Page 124: ...t panel or in the On board Remote Management screen The screen displays the error message and the Hard Log records non recoverable errors see Hard Logs on page 108 You can use these error logs to dete...

Page 125: ...sic format see Hard Log Example on page 109 Soft Logs 8 The Soft Log records the autoloader s history during different conditions It is similar to the Hard Log but may have been overwritten by a recov...

Page 126: ...ach log records information such as time of the event error codes and context information The key fields are the Time Stamp on page 110 in order to correlate the event with a possible application inte...

Page 127: ...then press Enter The log information displays To retrieve Hard log information from On board Remote Management 8 1 From any screen click the Diagnostics heading The Diagnostics screen displays 2 Click...

Page 128: ...610004 ffffffff ffffffff ff741e03 0075ff63 0566063f 007f0000 ffffffff ffffffff ffffffff ffffffff 0003 2001 Jun 27 17 38 21 812 Error c02f0223 Context 4802 00000000 00000000 00000000 00000000 00000000...

Page 129: ...recording an action for when the development team is working on enhancements If the value is nonzero the autoloader must reboot in order to recover from the event The reboot happens automatically Tas...

Page 130: ...type of error and the action to which the event is related This field helps identify what caused the event to occur 07 Drive Manager 08 Bar Code Reader 09 Front Panel 0A IP 0B Diagnostic 0C Error 0D C...

Page 131: ...er Power cycle the autoloader Repeat checks after power cycle If all previous steps fail contact customer support 27 Message Bad Check the SCSI bus cables and terminators Check the host adapter If all...

Page 132: ...ct customer support 31 38 System Monitoring type events Check for a Hard Error log If an error displays in the Hard Error log power cycle the autoloader Check www quantum com for firmware updates If a...

Page 133: ...support 3F Unload Error Verify that the cartridge does not have labels or other matter anywhere on the cartridge except where labels are expected to be placed Try to load a different piece of media I...

Page 134: ...artridge and try again If error continues replace the magazine If source is the tape drive verify the tape drive has a cartridge and it was ejected Power cycle the autoloader If the error continues co...

Page 135: ...e mailslot opening A9 Picker Full Look in the front of the autoloader and confirm that the picker is full Contact customer support AA Picker Cartridge Sensor Error Look in the front of the autoloader...

Page 136: ...ace Power cycle the autoloader Try a different magazine If all previous steps fail contact customer support D1 Magazine Present Sensor Bad Check the Task ID in the Hard Error log to determine if the p...

Page 137: ...em is the right or the left magazine Remove and reinsert the magazine Try a different magazine if possible Make sure that the sensor is not blocked by debris Power cycle the autoloader If all previous...

Page 138: ...d Descriptions Field Description Event Log Number A sequence number that indicates the order in which the event was logged Event Number or Name This field appears in every event log but varies dependi...

Page 139: ...der or tape drive detected a failure when power was applied POST may have failed during a reset and retry Figure 19 POST Failures Event Log Sample Table 13 POST Failure Specific Fields Note This event...

Page 140: ...unit 2 Power off the autoloader via the front panel 3 Remove the power Ethernet and SCSI cables and any terminators from the autoloader Removing the Autoloader from a Rack 8 To remove the autoloader...

Page 141: ...king pieces the accessory kit box or the filler tube if your autoloader did not come with an accessory kit box and the antistatic bag You will also need packing tape 1 Place the antistatic bag over th...

Page 142: ...Autoloader Specifications relating to the SuperLoader 3 equipped with one of the following drives LTO 2 Drive Specifications LTO 3 Drive Specifications LTO 4 Drive Specifications SDLT 600 Drive Specif...

Page 143: ...antum SuperLoader 3 User s Guide 125 Autoloader Specifications Rack Mount Height 8 9 cm 3 5 in Width 45 cm 17 7 in Length 75 46 cm 29 71 in Package Weight without media 22 7 kg 50 lb Footprint 0 32 sq...

Page 144: ...ression ratio VS160 Drive Native 28 8 GB hr Compressed 57 6 GB hr assuming 2 1 compression ratio DLT V4 Drive Native 36 GB hr Compressed 72 GB hr assuming 2 1 compression ratio SDLT 600 Drive Native 1...

Page 145: ...ds to BOT for previously written tape 40 seconds to BOT with new tape LTO 3 Drive LTO Ultrium 3 cartridge 58 seconds to BOT for previously written tape 30 seconds to BOT with new tape LTO 4 Drive LTO...

Page 146: ...unload time from BOT LTO 2 Drive 19 seconds from BOT LTO 3 Drive 30 seconds from BOT LTO 4 Drive 19 seconds from BOT VS160 Drive 17 seconds from BOT DLT V4 Drive 22 seconds no brush from BOT 61 second...

Page 147: ...ating 10 to 35 C Nonoperating 40 C to 65 C Temperature Variation Operating 10 C per hour Nonoperating 20 C per hour Humidity Operating 20 to 80 noncondensing Nonoperating 10 to 90 noncondensing Gradie...

Page 148: ...Line frequency All Drive Types 47 63 Hz AC Input current All Drive Types 60 Hz system 4 0 A RMS for 115 VAC 50 Hz system 2 0 A RMS for 230 VAC Operating Swept Sine Vibration 5 500 Hz 0 25 G 0 254 mm...

Page 149: ...pped with one of the following drive types LTO 2 Drive Specifications LTO 3 Drive Specifications LTO 4 Drive Specifications SDLT 600 Drive Specifications DLT V4 Drive Specifications SDLT 600 Drive Spe...

Page 150: ...ss time 68 seconds from BOT Loading time to BOT for previously written tape 75 seconds maximum Unloading time from BOT 30 seconds maximum Media Type Capacity LTO Ultrium 2 storage capacity Native 3 2...

Page 151: ...Ultrium 2 or LTO Ultrium 1 LTO Ultrium 2 Shelf life 30 years with 10 loss in demagnetization 20 C 40 RH noncondensing Cartridge life 1 000 000 passes any point on the tape passing the recording head...

Page 152: ...160 MB s maximum native Average access time 58 seconds from BOT Loading time to BOT for previously written tape 75 seconds maximum Unloading time from BOT 30 seconds maximum Interface type Ultra 160...

Page 153: ...54 x 2 15 cm 4 x 4 15 x 85 in Read compatibility LTO Ultrium 1 LTO Ultrium 2 LTO Ultrium 3 Write compatibility LTO Ultrium 2 LTO Ultrium 3 Shelf life 30 years with 10 loss in demagnetization 20 C 40 R...

Page 154: ...ative Average access time 62 seconds from BOT Loading time to BOT for previously written tape 19 seconds Unloading time from BOT 19 seconds Interface type Ultra 320 SCSI 3 LVD or SAS Media Type Capaci...

Page 155: ...ity LTO Ultrium 2 LTO Ultrium 3 LTO Ultrium 4 Write compatibility LTO Ultrium 3 LTO Ultrium 4 Shelf life 30 years with 10 loss in demagnetization 20 C 40 RH noncondensing Cartridge life 1 000 000 pass...

Page 156: ...Average access time 90 seconds from BOT Loading time to BOT for previously written tape 120 seconds maximum Unloading time from BOT 25 seconds maximum Interface type Low voltage Differential LVD 16 bi...

Page 157: ...847 ft Cartridge dimensions 105 6 x 105 3 x 25 4 mm 4 16 x 4 15 x 1 0 in Read compatibility DLT1 DLT VS80 Shelf life 30 years with 10 loss in demagnetization 20 C 40 RH noncondensing Cartridge life 10...

Page 158: ...te 160 MB s Average access time 84 seconds from BOT Loading time to BOT for previously written tape 70 seconds maximum Unloading time from BOT 22 seconds no brush 61 seconds brush Interface type Ultra...

Page 159: ...idge dimensions 10 41 x 10 41 x 2 54 cm 4 1 x 4 1 x 1 0 in Read compatibility DLT V4 DLT VS160 DLT VS80 DLT1 Write compatibility DLT V4 Shelf life 30 years with 10 loss in demagnetization 20 C 40 RH n...

Page 160: ...erage access time 79 seconds from BOT Loading time to BOT for previously written tape 40 seconds maximum Unloading time from BOT 20 seconds maximum Interface type Low voltage Differential LVD 16 bit U...

Page 161: ...x 25 4 mm 4 16 x 4 15 x 1 0 in Read compatibility SDLT I SDLT II Shelf life 30 years with 10 loss in demagnetization 20 C 40 RH noncondensing Cartridge life 1 000 000 passes any point on the tape pas...

Page 162: ...nel 400 MB s Average access time 70 seconds from BOT Loading time to BOT for previously written tape 20 seconds typical 40 seconds unformatted media Unloading time from BOT 19 seconds maximum Interfac...

Page 163: ...5 6 x 105 3 x 25 4 mm 4 16 x 4 15 x 1 0 in Read compatibility SDLT I SDLT II Shelf life 30 years with 10 loss in demagnetization 20 C 40 RH noncondensing Cartridge life 1 000 000 passes any point on t...

Page 164: ...Error Logs SDLT 600 only on page 150 Event Error Logs SDLT 600 only on page 152 Tape Drive Error Logs The tape drive generates six types of logs For troubleshooting errors you will only use SCSI Chec...

Page 165: ...sequence number that indicates the order in which the event was logged Event Number or Name This field appears in every event log but varies depending on the event type This field indicates the type o...

Page 166: ...to correct For example a Cleaning Requested status shows that the drive wants a cleaning tape used but will still function correctly without it This sense key will only be recorded in the logs if it...

Page 167: ...gs Bh Aborted Command Command aborted Generated when the drive aborts a command Dh Volume Overflow The tape drive has reached the physical EOT and can no longer write data to the tape This sense key i...

Page 168: ...the drive Check drive logs to correlate events that may have led up to this condition If the problem continues contact customer support 47 00 SCSI Parity Error SCSI bus communications problem Check SC...

Page 169: ...ive contact customer support EE03 Spurious Level 5 Interrupt Drive problem If the problem continues multiple times after you reset the drive contact customer support EE04 Spurious Drive Comm Interrupt...

Page 170: ...information on specific Event Error log entries see A500 Hard Read Error on page 152 A501 SDLT Hard Write Error on page 155 A502 SDLT Loader Communication Error on page 157 A503 SDLT Drive Servo Error...

Page 171: ...etry Count Logical Blk Num LBN 16 Head Wear Hours BRC Head Wear Hours Field Description Media ID Random number used to identify tapes Physical Block Number PBN Physical block location where the error...

Page 172: ...s is media caused or drive caused Make sure the event is not due to media being written badly by some other drive To confirm the media was not written incorrectly look for A401 events with the same me...

Page 173: ...e 00 1 Media ID 2 Physical Block Number PBN 3 Tape Address 4 12 13 Media Type Tape Format 14 Tape Number 15 Retry Count Logical Blk Num LBN 16 Head Wear Hours BRC Head Wear Hours Field Description Med...

Page 174: ...Tape Drive Write Read test with two pieces of media If test fails contact customer support Retry Count Retry count used when reading Logical Block Number LBN A block of data on media that includes all...

Page 175: ...d be due to an internal communication error Suggested Actions 2 Following is a list of suggested actions Power cycle the unit If the problem repeats perform an SuperLoader Random Access test If proble...

Page 176: ...able 26 Drive Servo Error Block Descriptor Table 27 Drive Servo Error Field Descriptions Long Word Byte 03 Byte 02 Byte 01 Byte 00 1 Log Type 2 3 Drive Error Code Drive Status MSW 4 Drive Status LSW 5...

Page 177: ...No Media and repeat drive replacement 0040h 004Fh Cartridge Insertion Errors Check Cartridge 0050 005F Cartridge Unload Errors Check Cartridge Leaders 0060h 006F Cartridge Unload Errors Check Cartrid...

Page 178: ...13 Drive has No Tape Tension 12 Drive is in the Process of Calibration after loading a tape cartridge 11 Drive is in the Process of Rewinding the tape to BOT 10 Drive is at a End of Track 09 Drive is...

Page 179: ...er on or a total drive reset POST Flags MSW Bits Description 15 Unused 14 Unused 13 Unused 12 Unused 11 Unused 10 Unused 09 Unused 08 Unused 07 Unused 06 Unused 05 Unused 04 Unused 03 Unused 02 Unused...

Page 180: ...al servo Suggested Actions 2 Run a Tape Drive Write Read test with two pieces of media If test fails contact customer support 10 Unused 09 EEROM check sum failed 08 12 volts bad 07 Unused 06 Unused 05...

Page 181: ...s indicate a possible problem in reading or writing to the tape directly Table 28 Directory Read Failure Write Failure Block Descriptor Long Word Byte 03 Byte 02 Byte 01 Byte 00 1 Called Mode 2 Save F...

Page 182: ...Field Descriptions Field Description Called Mode Directory mode called from Mode Value READ on LOAD 1 WRITE on UNLOAD 2 WRITE from BOT 3 READ BOTH REVERSE 4 READ BOTH FORWARD 5 Save Format Tape format...

Page 183: ...13 Calibration On Load success 12 Lram directory stale 11 Tape direction rev 10 Directory stale 09 Retry needed 08 Directory clobbered 07 Non zero first track 06 Unknown format 05 Event log 04 Format...

Page 184: ...etry failed 0x1 No Blocks 0x2 Goofy Blocks 0x3 No Block 0 0x4 Bad ECC 0x5 Directory Cell Recovery 0x6 Directory Cell stale 0x7 Directory Cell fail 0x8 Serpentine 0x9 Verify fail 0xA BOT fail 0xB BOT N...

Page 185: ...known 0 No directory 1 Partial directory 2 Directory complete 3 Directory stale 4 EEPROM Status EEPROM directory status Description Value Directory recovered 1 Initial 0x0001 No LBN 0 10 Media ID mism...

Page 186: ...irectory Suggested Actions 2 Following is a list of suggested actions EOT Status Directory status four Description Value Directory recovered 1 Directory attempt 2 Bad directory cell structure 10 Bad d...

Page 187: ...Event Error Logs SDLT 600 only Quantum SuperLoader 3 User s Guide 169 Check for other Write Errors If the problem continues contact customer support...

Page 188: ...in accordance with the instruction manual may cause harmful interference to radio communications Any changes or modifications made to this equipment may void the user s authority to operate this equip...

Page 189: ...er 3 User s Guide 171 Taiwan Statement Japan Notice Canadian Notice Avis Canadien This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe A est conforme la n...

Page 190: ...n brackets are the equivalent international standards EN55022 CISPR 22 Electromagnetic Interference EN50082 1 IEC801 2 IEC801 3 IEC801 4 Electromagnetic Immunity EN60950 IEC950 Product Safety Product...

Page 191: ...imum of 1 mega ohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heel straps toe straps or boot straps at standing workstations Wear the s...

Page 192: ...ad it should be handed over to a designated collection point for the recycling of electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of dispo...

Page 193: ...system on to secondary storage media that is safely stored away autoloader A robot that includes one tape drive and one or more magazines of tape cartridges Autoloaders are used for unattended data ba...

Page 194: ...either software or hardware cartridge tape module CPTM The Super DLTtape CTM contains the AMP media feature of Quantum s LGMR technology The main function of the CTM is to provide the magnetic recordi...

Page 195: ...oup of computers programs and devices on a network administered as a unit with common procedures and rules for use by a specific group of users A user logs on to the domain to gain access to the resou...

Page 196: ...FCC Federal Communications Commission A United States agency responsible for enforcing communications related regulations stating how much radiation computers and other electronic equipment are allowe...

Page 197: ...CP IP network full height Dimensions of a drive that meet standard height requirements usually 3 25 inches 82 55 mm for a tape or disk drive product G GB Gigabyte A unit of measurement equal to 1 mill...

Page 198: ...ace A hardware or software protocol contained in the electronics of the tape controller and tape drive that managed the exchange of data between the drive and computer The most common interfaces for s...

Page 199: ...access to tape cartridges The DLTstor is a tape library system offered by Quantum Corporation linear recording Recording technology in which data is written in tracks that run the length of the tape...

Page 200: ...recording media in which a flexible base is coated with a mixture of magnetic particles and a bonding agent See also media microprocessor The integrated circuit chip that performs the bulk of data pro...

Page 201: ...ihood PRML A technology that allows a disk or tape drive s read channel to pack more data in the same amount of space on magnetic media peak transfer rate The maximum speed with which information move...

Page 202: ...based on research done by Irving reed and Gustave Solomon at MIT s lincoln Laboratory in the 1960s First used to check the accuracy of data received from the Voyager spacecraft restore To replace data...

Page 203: ...perating and non operating shock levels are usually specified separately SMTP Simple Mail Transfer Protocol An e mail protocol on the Internet that defines the message format and the message transfer...

Page 204: ...inside every DLT tape drive onto which DLTtape media is wound The in the drive take up reel enables DLT tape systems to operate using a single reel cartridge and thereby pack more tape and data into e...

Page 205: ...ritten on a piece of media Typically measured in megabytes or gigabytes W Write Once Read Many WORM An optical disk technology that allows the drive to store and read back data but prevents the drive...

Page 206: ...ons 131 status front panel 42 unpacking 13 vibration specifications 130 autoloader logs 107 B back panel overview 17 bar code reader 26 Bugcheck Error logs 150 C Canadian Notice Avis Canadien 171 cart...

Page 207: ...ront panel 42 front panel Change mode 76 controls 16 default passwords 67 diagnostic tests 86 diagnostics 84 element status 43 entering passwords 29 Ethernet 72 Ethernet information 45 IP address 72 I...

Page 208: ...or or history logs 62 identification 63 inventory 64 Library Operations Page 64 magazines 54 mode 52 network options 56 opening 48 overview 47 Random mode 52 SCSI ID 50 security options 57 Sequential...

Page 209: ...nt 65 Set to Home On board Remote Management 64 SNTP server setting front panel 74 Soft logs 107 specifications autoloader environmental 129 autoloader performance 126 autoloader power 130 autoloader...

Page 210: ...utoloader 106 Hard Log 108 POST 82 U UL requirements 11 Updates Page On board Remote Management 61 V viewing element status front panel 43 Ethernet information front panel 45 firmware version 42 tape...

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Quantum Superloader 3, User Manual

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