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Chapter 8 Logs and Troubleshooting
Autoloader Logs
Quantum SuperLoader 3 User’s Guide
113
Table 11 Error Type Listing
and Suggested Actions
Error Type
Description
Suggested Actions
00–25
General Software flags
• Check for a Hard Error log. If an error displays in the
Hard Error log, power cycle the autoloader.
• Check
www.quantum.com
for firmware updates.
• If all previous steps fail, contact customer support.
26
Message Send ID error
• Check the SCSI bus cables and terminators.
• Check the host adapter.
• Power cycle the autoloader. Repeat checks after
power cycle.
• If all previous steps fail, contact customer support.
27
Message Bad
• Check the SCSI bus cables and terminators.
• Check the host adapter.
• If all previous steps fail, contact customer support.
28
Message parameter Bad
• Check the host device driver.
• Check the host application.
• Check the SCSI bus cables and terminators.
• Check the host adapter.
• Power cycle the autoloader. Repeat checks after
power cycle.
• If all previous steps fail, contact customer support.
29
Invalid Element
• Check the host device driver.
• Check the host application.
• Power cycle the autoloader. Repeat checks after
power cycle.
• If all previous steps fail, contact customer support.