Qiagen PyroMark Q24 MDx, User Manual

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Troubleshooting
7-6 PyroMark Q24 MDx User Manual 01/2016
Comments and suggestions
Other problems
a) The instrument is
making unexpected
noise when starting
Check that the reagent cartridge is inserted
correctly.
b) No contact with the
USB stick
The used USB stick is damaged or not compatible
with the system. It is recommended that USB sticks
supplied by QIAGEN are used.
c) USB stick can not be
inserted
Broken USB contact, contact QIAGEN Technical
Services.
7.4 Vacuum workstation-related errors
Comments and suggestions
a) No vacuum is
received
Turn off the vacuum pump and open the cap to
the waste container to release any pressure. Close
the cap and start the pump again. Empty the
waste container if full.
Ensure that the tubing is connected correctly and
that there is no leakage.
The waste filter may be wet and require replacing;
see Section 6.3.5.
b) Vacuum lost during
sample preparation
Ensure that the tubing is connected correctly and
there is no leakage.
The waste filter may be wet and require replacing;
see Section 6.3.5.
c) Filter probes not
working properly
Ensure filter probes are working properly; see
Section 6.3.2.
d) Liquid left in some
wells in the
immobilization plate
Replace the corresponding filter probes; see
Section 6.3.2.