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RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide

Polycom®, Inc.

821

Collaboration Server

7.6 and higher

MCU:

•

Functions as the network bridge for multipoint calls between

H.323

SIP

and

TIP

endpoints.

•

The Collaboration Server can be interfaced to

CUCM

using a

SIP

trunk, enabling

CTS

to join multipoint calls on Collaboration Server.

Signaling goes through the

CUCM

while the media in

TIP

format

goes directly between the

CTS

and Collaboration Server.

•

The Collaboration Server must be configured to route outbound SIP
calls to DMA.

•

The H.323 Network Service of the Collaboration Server should
register it's dial prefix with the

CMA

gatekeeper.

•

When DMA is not used an

Ad-hoc Entry Queue

, designated as

Transit Entry Queue

, must be pre-defined on the Collaboration

Server

MLA 3.0.3

Multipoint

Layout

Application

equired for managing multi-screen endpoint layouts for

Cisco CTS

3XXX,

Polycom TPX

RPX

OTX

systems.

CMA

5.5

Polycom Converged Management Application - Gatekeeper

•

The gatekeeper must route calls to Collaboration Server based on
the Collaboration Server prefix registration on the gatekeeper.

Endpoints

Telephony, desktop and room systems.

•

H.323 endpoints must register to the

CMA

IOS

gatekeeper.

•

Polycom SIP

endpoints must register to

DMA

SIP Proxy

when

DMA

is used.

•

H.323

endpoints must register to the

CMA

IOS

gatekeeper.

Component

Version

Description

Summary of Contents for RealPresence 800s

Page 1: ...Polycom Inc 1 Type the document title Polycom Document Title 1 Version 8 3 January 2014 3725 74600 013 Polycom RealPresence Collaboration Server 800s Virtual Edition Administrator s Guide ...

Page 2: ... to change without notice Trademark Information POLYCOM and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are the property of their respective owners Patent Information The accompanying product may be protected by one or more U...

Page 3: ...ixed CP and SVC Conferencing 16 MCU Resource Capacities for Mixed CP and SVC Conferences 17 Conferencing Parameters Defined in a Profile 55 Conferencing Capabilities in the Various Conferencing Modes 56 Default Profile Settings in CP Conferencing Mode 57 Default Profile Settings in SVC Only Conferencing Mode 58 Default Profile Settings in a Mixed CP and SVC Conferencing Mode 59 Viewing the List of...

Page 4: ...deo Connections 123 H 264 High Profile Support in CP Conferences 124 Guidelines 124 CP Conferencing with H 263 4CIF 124 H 263 4CIF Guidelines 125 The CP Resolution Decision Matrix 125 H 264 Base Profile and High Profile Comparison 125 Default Minimum Threshold Line Rates and Resource Usage Summary 127 Resolution Configuration for CP Conferences 128 Modifying the Resolution Configuration 128 Resolu...

Page 5: ...Modifying the Threshold Line Rate for HD Resolution Content 160 Sharing Content Using Multiple Content Resolutions Mode 160 Guidelines for Sharing Contents using Multiple Content Resolutions 160 Enabling Multiple Content Resolutions for Content Sharing 162 Sending Content to Legacy Endpoints AVC Only 163 Guidelines for Sending Content to Legacy Endpoints 163 Content Display on Legacy Endpoints 163...

Page 6: ...ratio for standard endpoints 184 Skins and Frames 184 RPX and OTX Video Layouts 185 Room Switch Telepresence Layouts 187 Telepresence Display Decision Matrix 187 Guidelines for Managing the Room Switch Telepresence Layouts by the MCU 188 Sending Content to Legacy Endpoints in Telepresence Conferences 189 Guidelines for Sending Content to Legacy Endpoints in Telepresence Conferences 189 Content Dis...

Page 7: ...Enabling Lost Packet Recovery 209 Monitoring Lost Packet Recovery 210 Network Quality Indication AVC Endpoints 212 Network Quality Levels 212 Indication Threshold Values 212 Guidelines for Displaying the Network Quality icons 213 Customizing Network Quality Icon Display 213 Lecture Mode AVC CP Only 215 Enabling Lecture Mode 215 Selecting the Conference Lecturer 215 Enabling the Automatic Switching...

Page 8: ...ueue as IVR Provider 245 Configuring the Collaboration Server as IVR Provider 246 Configuring the MCU to Support External IVR Services via the MCCF IVR 246 SIP Factories 247 Creating SIP Factories 247 SIP Registration Presence for Entry Queues and SIP Factories with SIP Servers 249 Guidelines for registering Entry Queues and SIP Factories with SIP Servers 249 Monitoring Registration Status 250 Ad ...

Page 9: ...Obtain Display Name from Address Book Feature 271 Importing and Exporting Address Books 272 Exporting an Address Book 272 Importing an Address Book 272 Integrating the Global Address Book GAB of Polycom RealPresence Resource Manager XMA or Polycom CMA with the Collaboration Server 273 Guidelines for integrating with the Global Address Book of Polycom RealPresence Resource Manager XMA or Polycom CM...

Page 10: ...ipants Between Conferences 308 Moving Participants Options 309 Guidelines 311 Using Conference Templates 312 Toolbar Buttons 313 Creating a New Conference Template 313 Creating a new Conference Template from Scratch 314 Saving an Ongoing or AVC based CP Operator Conference as a Template 320 Starting an Ongoing Conference From a Template 321 Starting an Operator Conference from a Template AVC Confe...

Page 11: ...73 Monitoring Telepresence Participant Properties 374 Creating Multiple Virtual Recording Rooms on the RSS 377 Configuring the Collaboration Server to Enable Recording 377 Defining the Recording Link 377 Enabling the Recording Features in a Conference IVR Service 379 Enabling the Recording in the Conference Profile 380 Recording Link Encryption 382 Recording Link Encryption Flag Setting 382 Record...

Page 12: ...esence Collaboration Server Virtual Edition 417 IP Network Monitoring 421 Using IPv6 Networking Addresses for Collaboration Server Internal and External Entities 426 Collaboration Server Internal Addresses 426 External Entities 426 IPv6 Guidelines 426 Ethernet Settings 427 NAT Network Address Translation Traversal 428 Deployment Architectures 429 Remote Connection Using the Internet 429 Business t...

Page 13: ...50 Uploading a Message File to the Collaboration Server 451 Defining a New Conference IVR Service 453 Defining a New Conference IVR Service 453 Change to Chairperson 467 Controlling the receipt of in band and out of band DTMF Codes 467 Entry Queue IVR Service 467 Defining a New Entry Queue IVR Service 468 Setting a Conference IVR Service or Entry Queue IVR Service as the Default Service 473 Modify...

Page 14: ... File display 497 Refreshing the CDR List 498 Retrieving and Archiving Conference CDR Records 498 Installing the RMX Manager Application 499 Accessing or downloading the RMX Manager Installer 500 Accessing the RMX Manager Application Installer Directly from the MCU 500 Downloading the Installation files from Polycom Support Site 501 Accessing the RMX Manager Installer from the Login screen 501 Ins...

Page 15: ...Capacities in Mixed CP and SVC Conferencing 532 AVC Conferencing Voice 532 Forcing Video Resource Allocation to CIF Resolution 532 Resource Reports 533 Displaying the Resource Report 534 Port Gauge 535 Resource Capacities in AVC CP SVC and Mixed Mode Conferences 536 MCU Resource Management by RealPresence Resource Manager XMA Polycom CMA and Polycom RealPresence DMA System 536 Guidelines 536 Port ...

Page 16: ...nner Display and Customization 559 Guidelines 560 Non Modifiable Banner Text 560 Sample 1 Banner 560 Sample 2 Banner 561 Sample 3 Banner 561 Sample 4 Banner 561 Customizing Banners 562 Banner Display 563 Login Screen Banner 563 Main Screen Banner 563 Software Management 564 Backup and Restore Guidelines 564 Using Software Management 565 Ping the Collaboration Server 566 Guidelines 566 Using Ping 5...

Page 17: ...ing a Flag 647 Auto Layout Configuration 647 Customizing the Default Auto Layout 647 LEGACY_EP_CONTENT_DEFAULT_LAYOUT Flag Values 649 CS_ENABLE_EPC Flag 650 Automatic Password Generation Flags 650 Guidelines 651 Enabling the Automatic Generation of Passwords 651 Viewing the Status of the Hardware Components 653 Hardware Monitor Toolbar 654 Viewing the Properties of RealPresence Collaboration Serve...

Page 18: ... Procedure 2 Configure the Modem 733 Procedure 3 Create a Dial up Connection 734 Procedure 4 Connect to the Collaboration Server 738 Overview 740 Conferencing Entities Presence 741 Multiple Networks 741 Guidelines 741 Interactive Connectivity Establishment ICE 741 ICE Guidelines 742 Connecting to the Collaboration Server in ICE Environment 742 Dialing Methods 743 Integrating the Collaboration Serv...

Page 19: ...User Account for Office Communication Server 771 Configure the Collaboration Server for ICE dialing 772 Collaboration Server Integration into the Microsoft Lync Server 2010 and Lync Server 2013 Environments 772 Configuring the Polycom Microsoft Solution 773 Call Admission Control CAC 773 Guidelines 773 FEC Support 773 Media Over TCP 774 Network Error Recovery 774 SIP Dialog Recovery 774 Content Sh...

Page 20: ...the Registration Status of a Conferencing Entity in the Collaboration Server Web Client or RMX Manager Application 802 Conferencing Entity List 802 Conferencing Entity Properties 803 Collaboration Server Configuration for CAC Implementation 805 Conferencing Behavior 806 Monitoring Participant Connections 807 Connecting a Collaboration Server Meeting Room to a Microsoft AV MCU Conference 808 Config...

Page 21: ...try Queues and IVR Services 833 Guidelines 834 Content 834 Procedure 1 Set the MIN_TIP_COMPATIBILITY_LINE_RATE System Flag 835 Procedure 2 Configuring Collaboration Server to statically route outbound SIP calls to DMA or CUCM 836 Procedure 3 Configuring the Collaboration Server s H 323 Network Service to register with CMA gatekeeper 837 Procedure 4 Configuring a TIP Enabled Profile on the Collabor...

Page 22: ...ntent 864 Operations During Ongoing Conferences 865 Monitoring 865 CTS Participants 865 Lync Participants RTV 867 Known Limitations 868 Restore to Factory Security Defaults 870 Comprehensive Restore to Factory Defaults 873 Comprehensive Restore to Factory Defaults Procedure 873 Procedure A Backup Configuration Files 874 Procedure B Restore to Factory Defaults 874 Procedure C Restore the System Con...

Page 23: ...l Configure Templates the Address Book and schedule Reservations In the CloudAxis solution environment these entities should be defined in the RealPresence DMA system Record Conferences Configure the Collaboration Server to support special call flows and conferencing requirements such as Cascading Conferences Configure the Collaboration Server to support Polycom third party and partner environment...

Page 24: ...nventions Convention Description Bold Highlights interface items such as menus soft keys flag names and directories Also used to represent menu selections and text entry to the phone Italics Used to emphasize text to show example values or inputs file names and to show titles of reference documents available from the Polycom Support Web site and other reference sites Underlined Blue Used for URL l...

Page 25: ... browser Polycom Distributed Media Application DMA system provides call control and MCU virtualization with carrier grade redundancy resiliency and scalability Polycom Real Presence Resource Manager centrally manages monitors and delivers Cloud based Video as a Service VaaS and enterprise video collaboration Polycom RealPresence Access Director RPAD removes communication barriers and enables inter...

Page 26: ...irements The RMX Web Client and RMX Manager applications can be installed in an environment that meets the following requirements Minimum Hardware Intel Pentium III 1 GHz or higher 1024 MB RAM 500 MB free disk space Workstation Operating System Microsoft Windows XP Windows 7 and Windows 8 Network Card 10 100 1000 Mbps Web Browser Microsoft Internet Explorer Version 7 8 9 and 10 Collaboration Serve...

Page 27: ... Windows XP click the Appearance tab select Normal for the Font size and click OK For Windows 7 click the Smaller 100 option and click OK When installing the Collaboration Server Web Client Windows Explorer Internet Options Security Settings must be set to Medium or less It is not recommended to run RMX Web Client and Polycom CMAD applications simultaneously on the same workstation If you have pro...

Page 28: ...dows 7 Security Settings see the Polycom RealPresence Collaboration Server 800s Virtual Edition Getting Started Guide Windows 7 Security Settings For Internet Explorer 8 configuration see the Polycom RealPresence Collaboration Server 800s Virtual Edition Getting Started Guide Windows 7 Security Settings ...

Page 29: ...ion Server offers the Continuous Presence Conferencing Mode for AVC based conferencing The Conferencing Mode determines the video display options full screen or split screen with all participants viewed simultaneously and the method in which the video is processed by the MCU with or without using the MCU s video resources Continuous Presence CP Conferencing The dynamic Continuous Presence CP capab...

Page 30: ...otocol for endpoints that transmit wide video instead of 4CIF resolution Each participant can select his her layout for viewing during the conference as can be seen in AVC Continuous Presence CP video streams and built layouts For conferences with more participants than display squares the Collaboration Server dynamic video mix capability allows the viewed sites to be modified throughout the confe...

Page 31: ...deo compression algorithm that provides a better video quality than H 261 This standard is not supported by all endpoints H 264 Base Profile a video compression standard that offers improved video quality especially at line rates lower than 384 Kbps H 264 High Profile allows higher quality video to be transmitted at lower line rates RTV a video protocol that provides high quality video conferencin...

Page 32: ...SC systems High Definition HD HD is an ultra high quality video resolution that uses the H 264 and H 264 High Profile video algorithms Depending on the Collaboration Server s type compliant endpoints are able to connect to conferences at the following resolutions 720p 1280 x 720 pixels all Collaboration Server types 1080p 1920 x 1080 pixels in Collaboration Server RMX 1500 1800 2000 4000 Lost Pack...

Page 33: ...y a special license TIP Support CP Conferences only TIP is a proprietary protocol created by Cisco for deployment in Cisco TelePresence systems CTS Polycom s solution is to allow the Collaboration Server to natively inter operate with Cisco TelePresence Systems ensuring optimum quality multi screen multipoint calls SVC based Conferencing The SVC Based conferencing mode provides video without trans...

Page 34: ...ms Each SVC enabled endpoint sends encoded SVC bit streams to the MCU to relay to the other SVC enabled endpoints in the conference The endpoints encode the video in multiple resolutions and decodes the multiple video input streams For example RealPresence mobile client 2 will transmit two resolutions one that is suited for RealPresence Desktop client 3 and a second that is suited for two other en...

Page 35: ...onferences can run on the same MCU as AVC Only conferences End to end latency on a local network same site is around 200mSec to ensure AV sync also known as Lip sync Dial out is not available in SVC Only conference Dial in is available as follows AVC endpoints participants can only connect to an AVC conference or Mixed CP and SVC conference When dialing into SVC Only conferences they will be disco...

Page 36: ...he following functionality and features are not supported during SVC Only conferences FECC Skins The video cells are displayed on the endpoint s default background IVR functionality Conference Gathering phase Password protected conferences as DTMF input for passwords cannot be processed All DTMF enabled features during the conference Manual selection of video layout Chairperson functionality Media...

Page 37: ... Virtual Edition Administrator s Guide Polycom Inc 15 128 192 Base Profile 180p 15fps 48 SVC Conferencing Maximum Supported Resolutions per Simulcast Stream Conference Line Rate kbps Profile Maximum Resolution Max Frame Rate fps Audio Rate kbps ...

Page 38: ...be automatically assembled by the endpoint AVC endpoints connected to the conference send a single AVC video bit stream to the Collaboration Server which is then transcoded to SVC video streams SVC enabled endpoints receive the AVC converted video bit streams through the Collaboration Server from the AVC endpoints as a single SVC video bit stream Alternatively AVC endpoints receive a single video ...

Page 39: ...s can be done without using the highest resolution thus saving translation resources CP video layouts in mixed CP and SVC conferences support the standard resolutions as in normal CP conferences Taking these factors into consideration and the type of MCU deployed in the environment the resource capacities for a mixed CP and SVC conference can vary The following table describes an example of the re...

Page 40: ...type of endpoint For instance a mixed CP and SVC conference with HD endpoints assigned can have 60 or 120 ports allocated depending on the server configuration When an SVC endpoint joins the conference the conference becomes an actual mixed conference and the resource allocations are divided between the AVC and SVC endpoints The Resource Report will reflect this by showing an increase in the resou...

Page 41: ...ned Conference Profile options differ according to the selected Conferencing Mode Profiles can be defined for AVC Advanced Video Codec CP conferencing Mode SVC Scalable Video Codec conferencing Mode or Mixed CP and SVC Conferencing Mode Conference Profiles can be saved to Conference Templates along with all participant parameters including their Personal Layout and Video Forcing settings It enable...

Page 42: ...rencing Modes Feature CP Only Mixed CP SVC SVC Only Conference Type Operator Conferences Entry Queues Permanent Conference Cascading Conferencing Feature IVR Reduced IVR set for SVC endpoints Dial Out Auto Redial LPR Content All Content Settings All Content Protocols Graphics Only H 264 Cascade SVC Optimized only Graphics Only H 264 Cascade SVC Optimized Presentation Mode Lecture Mode Same Layout ...

Page 43: ...o the default settings when creating a new Profile The default settings are as follows Recording AVC recording only Site Names AVC endpoints only Managed by the endpoint not via MCU Default CP Only Conference Profile Settings Setting Value Profile Name Factory_Video_Profile Line Rate 384Kbps Operator Conference Disabled Encryption Disabled Packet Loss Compensation LPR and DBA Enabled for CP Confer...

Page 44: ...bled Mute participants except the lecturer Disabled Skin Polycom IVR Name Conference IVR Service Recording Disabled Site Names display Disabled Network Services SIP Registration Disabled Network Services Accept Calls Enabled Default SVC Only Conference Profile Settings Setting Value Profile Name Factory_SVC_Video_Profile Line Rate 1920Kbps Operator Conference Not supported Encryption Disabled Pack...

Page 45: ...mized Presentation Mode Not applicable Same Layout Not applicable Lecturer View Switching Not applicable Auto Scan Interval Not applicable Auto Layout Enabled Only available option Mute participants except the lecturer Not applicable IVR Name Conference IVR Service Network Services SIP Registration Disabled Network Services Accept Calls Enabled Default Mixed CP and SVC Conference Profile Settings ...

Page 46: ...r View Switching Disabled Auto Scan Interval Disabled Auto Layout Enabled Mute participants except the lecturer Disabled Skin Classic for AVC participants IVR Name Conference IVR Service Recording Enabled Site Names display Enabled for AVC participants only Network Services SIP Registration Disabled Network Services Accept Calls Enabled Network quality indication Enabled for AVC participants only ...

Page 47: ...e RMX Management pane expand the Rarely Used list 2 In the RMX Management pane Click the Conference Profiles button The Conference Profiles are displayed in the Conference Profiles List pane The number of the currently defined Conference Profiles appears in the title of the list pane The following Conference Profile properties are displayed in the List pane Conference Profiles Pane Columns Field D...

Page 48: ...ofile For information about video layouts see Line Rate The maximum bit rate in kbps at which endpoints can connect to the conference Routing Name Displays the Routing Name defined by the user or automatically generated by the system Encryption Displays if media encryption is enabled for the Profile For more information see Packet Loss Compensation LPR and DBA AVC CP Conferences Profile Toolbar bu...

Page 49: ...RealPresence Collaboration Server RMX 800s Virtual Edition Administrator s Guide Polycom Inc 63 3 Click OK ...

Page 50: ...e tabs and options change according to the selected Conferencing Mode and only supported options are available for selection Unsupported options are disabled grayed out CP Conferencing Mode also offers a special functional conference Operator Conference To facilitate the definition process of a new Profile the system displays default values for each parameter so you need only to modify the require...

Page 51: ...ng and Importing Conference Profiles Only Collaboration Server system administrators can export and import Conference Profiles Operators are only allowed to export Conference Profiles You can select a single multiple or all Conference Profiles to be exported Conference Templates and their related Conference Profiles can be exported and imported simultaneously using the Conference Templates export ...

Page 52: ... a prompt is displayed 6 Click Yes to replace the exported file or click No to cancel the export operation and return to the Conference Profiles list You can modify the export file name and restart the export operation Exporting Selected Conference Profiles You can select a single Conference Profile or multiple Conference Profiles and export them to a file to be imported to other MCUs in your envi...

Page 53: ... You can modify the export file name and restart the export operation Importing Conference Profiles If your environment includes two or more MCUs import previously exported Conference Profiles to your MCU to save configuration time and ensure that all MCUs use the same conferencing parameters Conference Profiles are not imported when a Conference Profile with that name already exists or if an IVR ...

Page 54: ... and file name of the exported Conference Profiles you want to import 4 Click OK to import the Conference Profiles When Conference Profiles cannot be imported a Message Alert window is displayed with the profiles that were not imported Conference Profiles that are not problematic are imported 5 Click Cancel to exit the Message Alerts window The imported Conference Profiles appear in the Conference...

Page 55: ...fined New AVC CP Profile General Parameters New AVC CP Profile Advanced Parameters New AVC CP Profile Gathering Settings Parameters New AVC CP Profile Video Quality Parameters New AVC CP Profile Video Settings Parameters New AVC CP Profile Audio Settings Parameters New AVC CP Profile IVR Parameters New AVC CP Profile Recording Parameters New AVC CP Profile Site Names Parameters New AVC CP Profile ...

Page 56: ...Profile name as follows English text uses ASCII encoding and can contain the most characters length varies according to the field European and Latin text length is approximately half the length of the maximum Asian text length is approximately one third of the length of the maximum It is recommended to use a name that indicates the Profile type such as CP or Operator conference Note This is the on...

Page 57: ...bs Routing Name Enter the Profile name using ASCII characters set The Routing Name can be defined by the user or automatically generated by the system if no Routing Name is entered as follows If an all ASCII text is entered in Display Name it is used also as the Routing Name If any combination of Unicode and ASCII text or full Unicode text is entered in Display Name the ID such as Conference ID is...

Page 58: ...nference Encrypt when Possible Enables the negotiation between the MCU and the endpoints and let the MCU connect the participants according to their capabilities where encryption is the preferred setting For connection guidelines see Mixing Encrypted and Non encrypted Endpoints in one Conference For more information see Packet Loss Compensation LPR and DBA AVC CP Conferences LPR When selected defa...

Page 59: ...ts that have been abnormally disconnected from the conference Auto Redialing is disabled by default Auto Redialing can be enabled or disabled during an ongoing conference using the Conference Properties Advanced dialog box The Collaboration Server will not redial an endpoint that has been disconnected from the conference by the participant The Collaboration Server will not redial an endpoint that ...

Page 60: ...d in for Microsoft Outlook For more information see Auto Scan and Customized Polling in Video Layout CP Conferences Only 8 Click the Video Quality tab If the conference is launched by the Polycom Conferencing Add in for Microsoft Outlook the field information is received from the meeting invitation and existing field value are overridden For more information see Polycom Conferencing for Microsoft ...

Page 61: ...he only supported content format that supports higher video resolutions Depending on the amount of movement contained in the conference video select either Motion For a higher frame rate without increased resolution When selected Video Clarity is disabled Sharpness For higher video resolution and requires more system resources Note When Sharpness is selected as the Video Quality setting in the con...

Page 62: ...e Content Video Definition Content Settings Select the transmission mode for the Content channel Graphics basic mode intended for normal graphics Hi res Graphics AVC CP Only a higher bit rate intended for high resolution graphic display Live Video AVC CP Only Content channel displays live video Customized Content Rate AVC CP Only manual definition of the Conference Content Rate mainly for cascadin...

Page 63: ...If H 264 Cascade is selected select the desired Content Resolution Content Protocol Select the Content Protocol to be used for content sharing in Highest Common Content Sharing Mode H 263 AVC CP only Content is shared using the H 263 protocol Use this option when most of the endpoints support H 263 and some endpoints support H 264 H 263 H 264 Auto Selection AVC CP only When selected content is sha...

Page 64: ...eters for a Conference Content Rate drop down menu The Content Rate drop down menu is displayed next to the Content Resolution drop down menu when H 264 Cascade and SVC Optimized is the selected Content Protocol and CustomizedContentRate is the selected Content Setting The Content Rate is dependent on the MCU type Realpresence Collaboration Server with MPMRx or Realpresence Collaboration Server 18...

Page 65: ...RealPresence Collaboration Server RMX 800s Virtual Edition Administrator s Guide Polycom Inc 79 The New Profile Video Settings dialog box opens ...

Page 66: ...e previous video layout Same Layout CP only Select this option to force the selected layout on all participants in a conference Displays the same video stream to all participants and personal selection of the video layout is disabled In addition if participants are forced to a video layout window they can see themselves Lecture View Switching Select this option to enable automatic switching of par...

Page 67: ...ts the conference layout automatically changes to reflect the new number of video participants For more information see Auto Layout Default Layouts in CP Conferences Clear this selection to manually select a layout for the conference The default Auto Layout settings can be customized by modifying default Auto Layout system flags in the System Configuration file For more information see Auto Layout...

Page 68: ...in the conference the current speaker and the previous speaker To minimize the changes in the layout when a new speaker is identified the previous speaker is replaced by the new speaker while the current speaker remains in his her window Auto Layout Default Layouts in CP Conferences Number of Video Participants Auto Layout Default Settings 0 2 3 4 5 6 7 8 10 11 12 ...

Page 69: ...tandard 4SIF resolution When there is a change of speaker in a Continuous Presence conference the transition is set by default to fade in the current speaker while fading out the previous speaker To make this transition visually pleasant fading in the current speaker while fading out the previous speaker is done over a period of 500 milliseconds The Fade In Fade Out feature can be disabled by addi...

Page 70: ...RealPresence Collaboration Server RMX 800s Virtual Edition Administrator s Guide Polycom Inc 84 14 Define the following parameters ...

Page 71: ...tion can be disabled during an ongoing conference thereby unmuting all the participants in the conference If the endpoint of the designated lecturer is muted when the lecturer connects to the conference the lecturer remains muted until the endpoint has been unmuted When you replace a lecturer the MCU automatically mutes the previous lecturer and unmutes the new lecturer When you disconnect a lectu...

Page 72: ...RealPresence Collaboration Server RMX 800s Virtual Edition Administrator s Guide Polycom Inc 86 The New Profile Skins dialog box opens 16 Select one of the Skin options 17 Click the IVR tab ...

Page 73: ... Select this option to allow the conference to start only when the chairperson connects to the conference and to automatically terminate the conference when the chairperson exits Participants who connect to the conference before the chairperson are placed on Hold and hear background music and see the Welcome video slide Once the conference is activated the participants are automatically connected ...

Page 74: ... not need to monitor a conference to know when to terminate it manually If there is a single chairperson in the conference who is changed to a regular participant the conference will be terminated as if the chairperson left If there is more than one chairperson then changing one chairperson to a regular participant will not terminate the conference It is therefore recommended that before changing ...

Page 75: ...erence recording is automatically started upon connection of the first participant Upon Request the operator or chairperson must initiate the recording manual Display Recording Icon This option is automatically selected to display a Recording Indication to all conference participants informing them that the conference is being recorded Clear the selection to prevent the display of the recording ic...

Page 76: ...Profile Site Names Parameters Field Description Display Mode Select the display mode for the site names Auto Display the Site Names for 10 seconds whenever the Video Layout changes On Display the Site Names for the duration of the conference Off default Do not display the Site Names and all other fields in this tab are grayed and disabled Font Size Click the arrows to adjust the font size in point...

Page 77: ...xt is dependent on whether a Plain Skin or a Picture Skin was selected for the conference in the Profile Skins tab The choices are Note Choose a Background Color combination that is suitable for viewing at the conference s video resolution At low resolutions it is recommended to select brighter colors as dark colors may not provide for optimal viewing New AVC CP Profile Site Names Parameters Field...

Page 78: ...ministrator s Guide Polycom Inc 92 Display Position Select the pre set position for the display of the Site endpoint Names Selection Site Names Position LeftTop Default Top RightTop LeftMiddle RightMiddle New AVC CP Profile Site Names Parameters Field Description ...

Page 79: ...oration Server RMX 800s Virtual Edition Administrator s Guide Polycom Inc 93 23 Click the Message Overlay tab Display Position cont LeftBottom Bottom RightBottom New AVC CP Profile Site Names Parameters Field Description ...

Page 80: ...alog box opens Message Overlay enables you to send text messages to all participants during ongoing Continuous Presence conferences The text message is seen as part of the in the participant s video layout on the endpoint screen or desktop display For more details see Sending Text Messages During a Conference Using Message Overlay ...

Page 81: ...th exceeds the resolution width Color From the drop down menu select the color and background of the displayed text The choices are Default White text on red background Vertical Position Move the slider to the right to move the vertical position of the displayed text downward within the Video Layout Move the slider to the left to move the vertical position of the displayed text upward within the V...

Page 82: ...he Preview changes to show the effect of the changes For example 25 Click the Network Services tab Display Speed Select whether the text message display is static or moving across the screen the speed in which the text message moves Static Slow Fast Default Slow New AVC CP Profile Message Overlay Parameters Field Description ...

Page 83: ...entities will prevent them from registering By default Registration is disabled in the Conference Profile and must be enabled in Profiles assigned to conferencing entities that require registration 26 Define the following parameters New AVC CP Profile Network Services Parameters Parameter Description IP Network Services Service Name This column lists all the defined Network Services one or several...

Page 84: ...w Profile is created and added to the Conference Profiles list Accept Calls To prevent dial in participants from connecting to a conferencing entity when connecting via a Network Service clear the check box of the Network Service from which calls cannot connect to the conference New AVC CP Profile Network Services Parameters Parameter Description ...

Page 85: ...tion Sending Text Messages During a Conference Using Message Overlay Selecting the Chinese Font for Text Display Gathering Phase The Gathering Phase of an AVC CP only conference is the time period during which participants are connecting to a conference During the Gathering Phase a mix of live video from connected endpoints is combined with both static and variable textual information about the co...

Page 86: ...nnect the 8th row displays Static text in the Gathering Phase slide such as the field headings Organizer Duration Video Audio Participants Access Number IP are always displayed in the language as configured in the Polycom Virtual Meeting Rooms Add in for Microsoft Outlook The following languages are supported English French German International Spanish Korean Japanese Simplified Chinese Dynamic te...

Page 87: ...ence is measured from the scheduled start time of the conference Example If the value of the flag is set to 180 the Gathering slide is displayed for three minutes to all participants starting at the conference Start Time and ending three minutes after the conference Start Time For participants who connect before Start Time the Gathering slide is displayed from the time of connection until the end ...

Page 88: ...lay Name Optional the Meeting Name is used if left blank Displayed Language Access Number 1 2 Optional Additional Information Optional free text Info 1 Info 2 Info 3 Conferences launched by the Polycom Conferencing Add in for Microsoft Outlook receive this information from the meeting invitation For more information see Defining New Profiles Overlay Layouts In Overlay Layouts additional participan...

Page 89: ... Layout settings Message Overlay is not affected by the use of Overlay Layouts and is displayed on top of the video layouts Site Names are displayed for all cells Because the smaller cells are located at the bottom of the large cell when enabling Site Names it is advisable not to locate the Site Name at the bottom of the cells Standalone Endpoint Cells are displayed each with a border For all Over...

Page 90: ...ion Server RMX 800s Virtual Edition Administrator s Guide Polycom Inc 104 Selecting the Overlay Layouts The Overlay Layouts are selected in the New Profile Video Settings dialog box in the Overlay tab of the Video Layout tree ...

Page 91: ...10 seconds whenever the conference layout changes On Site names are displayed for the duration of the conference During the display of the site names the video frame rate is slightly reduced Site Names display characteristics position size color can by modified during an ongoing conference using the Conference Properties Site Names dialog box Changes are immediately visible to all participants Sit...

Page 92: ...RealPresence Collaboration Server RMX 800s Virtual Edition Administrator s Guide Polycom Inc 106 Horizontal and Vertical Position and Background Transparency are not supported in the RMX 1800 ...

Page 93: ...ngoing conference The number of characters for each language can vary due to the type of font used for example the available number of characters for Chinese is 18 while for English and Russian it is 48 In some languages for example Russian when large font size is selected both rolling and static messages may be truncated if the message length exceeds the resolution width Changes to the Message Ov...

Page 94: ...see New AVC CP Profile Message Overlay Parameters Selecting the Chinese Font for Text Display When using the RMX Web Client or the RMX Manager in Chinese either Simplified Chinese or Traditional Chinese is selected as an available language in the Setup Customize Display Settings Multilingual Setting you can select one of several Chinese fonts for use when sending text over video The font is used t...

Page 95: ...ministrator s Guide Polycom Inc 109 Songti Kaiti Weibei The Chinese font cannot be changed during an existing conference It can only be modified in the conference profile A participant moved to another conference will be shown the font used by the new conference ...

Page 96: ...formed and controlled by the SVC endpoint and not by the MCU as in CP conferences To define SVC Only Profile 1 In the RMX Management pane click Conference Profiles 2 In the Conference Profiles pane click the New Profile button The New Profile General dialog box opens By default the Conferencing Mode is set to CP In the RealPresence CloudAxis Solution the Conference Profiles are defined in the Real...

Page 97: ...ay Name Enter a unique Profile name as follows English text uses ASCII encoding and can contain the most characters length varies according to the field European and Latin text length is approximately half the length of the maximum Asian text length is approximately one third of the length of the maximum This is the only parameter that must be defined when creating a new profile Note This field is...

Page 98: ...s set You can define the Routing Name or it can be automatically generated by the system if no Routing Name is entered as follows If an all ASCII text is entered in Display Name it is used also as the Routing Name If any combination of Unicode and ASCII text or full Unicode text is entered in Display Name the ID such as Conference ID is used as the Routing Name New SVC Profile General Parameters F...

Page 99: ...ly ends when the termination conditions are met Before First Joins No participant has connected to a conference during the n minutes after it started Default idle time is 10 minutes At the End After Last participant Quits All the participants have disconnected from the conference and the conference is idle empty for the predefined time period Default idle time is 1 minute At the End When Last Part...

Page 100: ...Resolution Only Auto is available in SVC Conferencing Mode The MCU sends the video stream in the resolution required by the endpoint Content Video Definition Content Settings Only Graphics is available in SVC Conferencing Mode for transmission of Content It offers the basic mode intended for normal graphics For more information see Video Preview AVC Participants Only Content Protocol H 264 Cascade...

Page 101: ...istrator s Guide Polycom Inc 115 9 Click the Video Settings tab In SVC conferences each endpoint determines its own video layout and there is no conference level layout selected Therefore all the Video Settings parameters are disabled 10 Click the Audio Settings tab ...

Page 102: ... 800s Virtual Edition Administrator s Guide Polycom Inc 116 11 If required define the Speaker Change Threshold Auto Default 3 seconds 1 5 3 5 It indicates the amount of time a participant must speak continuously before becoming the speaker ...

Page 103: ...RealPresence Collaboration Server RMX 800s Virtual Edition Administrator s Guide Polycom Inc 117 12 Click the IVR tab ...

Page 104: ...automatically connected to the conference When the check box is cleared the conference starts when the first participant connects to it and ends at the predefined time or according to the Auto Terminate rules when enabled Terminate conference after chairperson leaves Select this check box to automatically terminate the conference after the chairperson leaves When the chairperson leaves the Chairpe...

Page 105: ...s will prevent them from registering By default Registration is disabled in the Conference Profile and must be enabled in Profiles assigned to conferencing entities that require registration 15 Define the following parameters New SVC Profile Network Services Parameters Parameter Description IP Network Services Service Name This column lists all the defined Network Services one or several depending...

Page 106: ...new Profile is created and added to the Conference Profiles list Accept Calls To prevent dial in participants from connecting to a conferencing entity when connecting via a Network Service clear the check box of the Network Service from which calls cannot connect to the conference New SVC Profile Network Services Parameters Parameter Description ...

Page 107: ...ence the Chairperson can be either an AVC enabled or SVC enabled endpoint To configure a mixed AVC and SVC conference 1 In the Management pane click Conference Profiles 2 In the Conference Profiles pane click the New Profile button The New Profile General dialog box is displayed 3 In the Conferencing Mode list select CP and SVC to define a mixed AVC and SVC conference Using the various Profile tab...

Page 108: ...encing are disabled in this dialog box For more details see New AVC CP Profile Audio Settings Parameters CP and SVC Profile Skins parameters the display of a video skin applies only to the AVC enabled endpoints and do not apply to SVC enabled endpoints as the SVC endpoints generate their own layout CP and SVC Profile IVR parameters to enable the same IVR behavior and DTMF usage for SVC and AVC the...

Page 109: ...pixels SD 720 x 576 pixels HD 720p 1280 x 720 pixels Video Display with CIF SD and HD Video Connections Although any combination of CIF SD and HD connections is supported in all CP conferences the following rules apply In a 1X1 Video Layout SD If the speaker transmits CIF the MCU will send CIF to all participants including the SD participants In any other layout the MCU will transmit to each parti...

Page 110: ...l connect using it Setting minimum bit rate thresholds that are lower than the default may affect the video quality of endpoints that do not support the H 264 High Profile For monitoring purposes the Collaboration Server and endpoint H 264 High Profile capability is listed in the Participant Properties H 245 and SDP tabs for H 323 participants and SIP participants respectively For more information...

Page 111: ...o 50 lower than previously required For example a 512 kbps call will have the video quality of a 1Mbps HD call while a 1Mbps HD call has higher video quality at the same 1Mbps bit rate By default the system shipped with three pre defined settings of the decision matrix for H 264 Base Profile and three pre defined settings of the decision matrix for H 264 High Profile Resource Quality Balanced defa...

Page 112: ...tion usage for H 264 High Profile and H 264 Base Profile at various line rates when Resolution Configuration is set to Resource Quality Balanced Resolution usage for H 264 High Profile and H 264 Base Profile for Motion at various line rates when Resolution Configuration is set to Video Quality Optimized ...

Page 113: ...pre defined optimization settings for each Resolution H 264 Profile Video Quality setting Default Minimum Threshold Line Rates and Video Resource Usage The table above lists resource consumption for H 264 CIF resolution consumes 1 resources 4CIF resolution consumes 1 resources HD720p resolution consumes 2 resources Resolution Profile Optimization Mode Balanced Resource Video Quality Sharpness Moti...

Page 114: ...ration Server Video Switched conferences are not affected A system restart is not needed after changing the Resolution Slider settings Resolution Slider settings cannot be changed if there are ongoing conferences running on the Collaboration Server Modifying the Resolution Configuration The Resolution Configuration dialog box is accessed by clicking Setup Resolution Configuration in the Collaborat...

Page 115: ... Guide Polycom Inc 129 The Detailed Configuration pane can also be opened by clicking the Manual radio button in the Resolution Configuration pane Resolution Configuration Basic The Resolution Configuration Basic dialog box contains the following panes Max CP Resolution Pane ...

Page 116: ... H 264 High Profile allows higher quality video to be transmitted at lower bit rates However setting minimum bit rate thresholds that are lower than the default may affect the video quality of endpoints that do not support the H 264 High Profile The Collaboration Server uses two decision matrices Base Profile High Profile to enable endpoints to connect according to their capabilities Resolution Co...

Page 117: ...ile and they determine the resolution matrix that will be applied globally to all conferences The resolution matrix is determined by the resolution configuration and can be viewed in the Resolution Configuration sliders System Resource usage is affected by the Resolution Configuration settings Example As shown in following diagram Moving the HD720p30 resolution slider from 1024kbps to 1920kbps inc...

Page 118: ...to endpoints by ensuring that an SD channel is not opened at frame rates below the specified value For more information see Modifying System Flags on page 745 Additional Video Resolutions The following higher video quality resolutions are available CIF 352 x 288 pixels at 50 fps WCIF 512 x 288 pixels at 50 fps WSD 848 x 480 pixels at 50 fps W4CIF 1024 x 576 pixels at 30 fps HD 720p 1280 x 720 pixe...

Page 119: ...8p resolution is enabled Video Output to Tandberg Endpoints Aspect Ratio 16 9 It is recommend to set the endpoint to Motion to ensure the transmission of the higher frame rates of 25fps 30fps to the Collaboration Server The following table list the video outputs from the Collaboration Server to the Tandberg Endpoints for 4 3 Aspect Ratio when the w448p resolution is enabled Video Output to Tandber...

Page 120: ...ation If there is Packet Loss in the network and Dynamic Bandwidth Allocation DBA is activated allocating bandwidth for Lost Packet Recovery video resolution decreases from w448p to w288p When Packet Loss ceases and DBA no longer needs to allocate bandwidth for Lost Packet Recovery the full bandwidth becomes available and video resumes at the previous w448p resolution For more information see the ...

Page 121: ... 19 Defining a CP Conference Profile on page 2 11 Additional Intermediate Video Resolutions Two higher quality intermediate video resolutions replace the transmission of CIF 352 x 288 pixels or SIF 352 x 240 pixels resolutions to endpoints that have capabilities between CIF 352 x 288 pixels and 4CIF 704 x 576 pixels the resolution transmitted to these endpoints is 432 x 336 pixels SIF 352 x 240 pi...

Page 122: ...ollaboration Server have H 239 content sharing capabilities Endpoints may not send Content while connecting to an Entry Queue Endpoints without H 239 capability can connect to the video conference without Content Cascade links declare H 239 capabilities and they are supported in Star cascading topologies For more details see Basic Cascading HD1080p30 Content is supported In AVC CP conferencing mod...

Page 123: ...olycom Inc 137 If the Content was defined as High Profile endpoints which support only Base Profile Content will not be able to receive Content using the Content channel If the Send Content to Legacy Endpoints option is selected they can receive Content shared using the video channel ...

Page 124: ...the Cascade Link must be H 323 BFCP UDP is supported in both IPv4 and IPv6 addressing modes SIP BFCP capabilities are by default declared to all endpoints If however the endpoint identity is hidden by a proxy server these capabilities will not be declared by the Collaboration Server Capabilities declaration is controlled by the ENABLE_SIP_PPC_FOR_ALL_USER_AGENT system flag The default value of the...

Page 125: ...d participant support the H 264 protocol the Content will be started with H 264 capabilities If then an endpoint supporting only H 263 protocol connects the content is stopped in order to switch to H 263 and has to be resent If the H 263 participant leaves the conference and only H 264 capable endpoints remain connected content is stopped in order to switch back to H 264 and has to be resent In Mu...

Page 126: ...AVC CP Content Setting For Graphics Hi res Graphics and Live Video the highest common Content bit rate is calculated for the conference each time an endpoint connects Therefore if an endpoint connects to an ongoing conference at a lower bit rate than the current bit rate the Content bit rate for the current conference is re calculated and decreased Bit rate allocation by the MCU is dynamic during ...

Page 127: ...hest Common Content Bit Rate Allocation for Base Profile Conference Line Rate and Content Allocation Rate for Base Profile Bit Rate Allocated to Content Channel Kbps Content Maximum Resolution Frames Second 64 512 H 264 HD720 5 512 768 H 264 HD720 30 768 1536 H 264 HD1080 15 3072 4096 H 264 HD1080 60 ...

Page 128: ...Content Bit Rate Allocation for High Profile Conference Line Rate and Content Allocation Rate for High Profile Bit Rate Allocated to Content Channel Kbps Content Maximum Resolution Frames Second 64 384 H 264 HD720 5 384 512 H 264 HD720 30 512 768 H 264 HD1080 15 768 2048 H 264 HD1080 30 2048 4096 H 264 HD1080 60 ...

Page 129: ...om the Content Protocol list H 263 H 264 Auto Selection AVC CP Only H 263 AVC CP Only H 264 HD AVC CP Only H 264 Cascade and SVC Optimized all conferences Decision Matrix Bit Rate Allocation to Content Channel per Conference Line Rate Content Settings Content Bit Rate Allocation per Conference Line Rate kbps 64 96 128 256 384 512 768 832 1024 1152 1472 1728 1920 Graphics 64 64 128 128 256 256 256 ...

Page 130: ...plicable to AVC endpoints only H 263 AVC CP Conferences Select this option when most of the endpoints support H 263 and some endpoints support H 264 In such a case all endpoints will share content using the H 263 protocol and this protocol will not change throughout the conference fixed mode Bit rate allocation to the Content channel by the Collaboration Server is dynamic according to the conferen...

Page 131: ...ng When the flag settings enable an endpoint to share Content at a content rate that is lower than the conference content rate Participant Content Sharing Based on Connection Line Rate and System Flag Setting the content rate of the entire conference is reduced to the content rate supported by that endpoint Setting the Minimum Content Rate for Each Content Quality Setting for H 264 HD System Flags...

Page 132: ...gs are not changed following the participants connection or disconnection from the conference If the Send Content to Legacy Endpoints option is disabled these endpoints will not receive content In SVC Only conferences endpoints that do not support the required content parameters Content line rate and Content Resolution cannot share content Endpoints that do not support the required content paramet...

Page 133: ...pants are supported in AVC CP Conferencing Mode Maximum supported content resolution is 1080p When H 264 Cascade and SVC Optimized is selected in AVC CP Conferencing Mode the Send Content to Legacy Endpoints selection is enabled by default Endpoints that cannot connect at a line rate required to support the conference Content Rate are considered Legacy Endpoints and will receive Content in the vid...

Page 134: ...Content Sharing Parameters for a Conference Content sharing parameters are defined in the Conference Profiles Video Quality dialog box The available content options change according to the selected Conferencing Mode In the Content Video Definition section select the Content Settings and Protocol as follows ...

Page 135: ...ption is not supported with the RealPresence Collaboration Server 800s Virtual Edition Multiple Resolutions This Content Sharing option is available in CP Conferencing Mode only Click this check box to enable the Multiple Content Resolutions mode in which content is shared in multiple streams one for each video protocol H 263 and H 264 This allows endpoints with different protocols to connect and ...

Page 136: ...fault Ensures high quality Content when most endpoints support H 264 and HD Resolutions H 264 Cascade and SVC Optimized All Content is shared using the H 264 content protocol and is optimized for use in SVC only and Cascaded Conferences For a detailed description of each of these settings see Content Protocols Content Resolution Select a Content Resolution from the drop down menu The Content Resol...

Page 137: ...ted Content Protocol is H 264 HD H 264 Cascade and SVC Optimized If H 264 HD H 264 Cascade and SVC Optimized is selected the Content Resolution is set according to the line rate If H 263 and H 264 Auto Selection is selected the Content Resolution is automatically set according to the line rate and the H 264 High Profile check box is automatically unchecked and disabled TIP Compatibility in the Pro...

Page 138: ...tor s Guide Polycom Inc 152 The Content Rate can be up to 66 of the conference line rate The following tables summarize the interaction of these parameters for Base Profile and High Profile settings For more information see H 264 Base Profile and High Profile Comparison ...

Page 139: ...esence Collaboration Server RMX 800s Virtual Edition Administrator s Guide Polycom Inc 153 Bit Rate Allocation to Content Channel per Conference Line Rate for H 264 Cascade and SVC Optimized for Base Profile ...

Page 140: ...onference Line Rate for H 264 Cascade and SVC Optimized for High Profile Content Settings Cascade Resolution fps Content Bit Rate Allocation per Conference Line Rate kbps 64 96 128 256 384 512 768 823 1024 1152 1472 1728 1920 Graphics HD720 5 64 128 128 256 256 256 HD720 30 512 Hi Resolution Graphics HD720 5 192 256 384 384 512 HD720 30 512 ...

Page 141: ...nce can support a Content Rate of 768Kbps which requires the participant to connect to the conference at a Line Rate of 1024kbps When the lower Content Resolution HD720 5 is selected the conference Content Rate is set to 256 kbps This will enable the endpoints that connect to the conference at a Line Rate of at least 768 kbps to receive content in the Content channel Endpoints that connect to the ...

Page 142: ...Only endpoints that connect at a Line Rate of 1024 kbps that is required to support a Content Rate of 384 kbps will receive content in the Content channel Endpoints that connect to the conference at a line rate lower than 1024 kbps will receive content in the video channel will not receive content ...

Page 143: ...are considered Legacy Endpoints and will receive Content in the video channel Selecting a Customized Content Rate in AVC CP Conferences Customized Content Rate functionality can be implemented when a Conference Content Rate that is automatically calculated by the Collaboration Server may not be suitable in a Cascaded Environment where conference line rates may vary widely between the cascaded conf...

Page 144: ...r 96kbps the only available Conference Content Rate is 0 indicating that Content is not supported at these rates 2 Select the required content rate When selecting a Conference Line Rate after selecting Customized Content Rate that is too low for the selected Customized Content Rate the following error message is displayed The selected content line rate should be modified To update content line rat...

Page 145: ...Kbps The following table lists the Cascade Resolutions available for the various Conference Content Rates The default resolution for all Content Rates is HD720p5 H 264 Cascade and SVC Optimized Cascade Resolutions H 264 Cascade Optimized Conference Content Rate Kbps Available Resolutions 64 HD720p5 Content Not Supported 128 HD720p5 192 HD720p5 256 HD720p5 384 HD720p5 512 HD720p5 HD720p30 768 HD720...

Page 146: ...played 3 In the Value field enter the minimum line rate at which HD1080 Resolution Content will be enabled Enter 0 to disable this flag and prevent HD Content from being used 4 Click OK to confirm and exit the Update Flag dialog box 5 Click Close to exit the System Flags dialog box Sharing Content Using Multiple Content Resolutions Mode In Multiple Content Resolutions mode content is shared in mul...

Page 147: ...is allocated to the conference based on the content resolution selected The resolution sent is set in the Conference Profile when H 264 Cascade is selected All cascading conferences must be defined with the same content settings content line rate resolution and frame rate A link that does not support the content settings cannot receive content If there are not enough resources available Multiple C...

Page 148: ...Video Quality tab 2 If the Conference Mode is not CP Continuous Presence select CP 3 Select the Multiple Resolutions check box By default H 264 is always selected and can not be deselected 4 Optional Select additional protocols 5 H 263 if the conference will include H 263 capable endpoints that do not support H 264 protocol for content sharing 6 H 264 Cascade if the conference will include cascadi...

Page 149: ... of resources defined in the Reserve Resources for Video Participants field in the Conference Properties General dialog box H 323 SIP and Telepresence non H 239 legacy endpoints receive the Content via the video channel using the same video protocol and resolution with which they receive video The highest content resolution for legacy endpoints is HD720p30 Once an endpoint is categorized as a Lega...

Page 150: ...ntent the Content display can be restored only by selecting any other video layout Interoperability with Polycom CMA and RealPresence DMA System The CMA uses the Profiles that are stored in the Collaboration Server If the Send Content to Legacy Endpoints option is enabled in the Conference Profile this option will be enabled in the conference started from the CMA that uses that Profile However the...

Page 151: ...his option when Avaya IP Softphone will be connecting to the conference Changing the Default Layout for Displaying Content on Legacy Endpoints The default layout that will be used to display Content on the screens of legacy endpoints is defined by the system flag LEGACY_EP_CONTENT_DEFAULT_LAYOUT The configured default layout is 1 4 CP_LAYOUT_1P4VER You can change the default layout configuration b...

Page 152: ...e LEGACY_EP_CONTENT_DEFAULT_LAYOUT entry The Edit Flag dialog box is displayed 3 In the Value field enter the flag value for the required layout as follows LEGACY_EP_CONTENT_DEFAULT_LAYOUT Flag Values Layout Flag Value CP_LAYOUT_1X1 CP_LAYOUT_1X2 CP_LAYOUT_1X2HOR CP_LAYOUT_1X2VER CP_LAYOUT_2X1 CP_LAYOUT_1P2HOR CP_LAYOUT_1P2HOR_UP CP_LAYOUT_1P2VER CP_LAYOUT_2X2 CP_LAYOUT_1P3HOR_UP CP_LAYOUT_1P3VER ...

Page 153: ...not support H 239 Content legacy endpoints over the video people channel in Telepresence conferences when Content is being sent For more information see Sending Content to Legacy Endpoints in Telepresence Conferences CP_LAYOUT_1P7 CP_LAYOUT_1P8UP CP_LAYOUT_1P8CENT CP_LAYOUT_1P8HOR_UP CP_LAYOUT_3X3 CP_LAYOUT_2P8 CP_LAYOUT_1P12 CP_LAYOUT_4X4 For flag changes including deletion to take effect reset t...

Page 154: ...ialog box In Exclusive Content Mode if the RESTRICT_CONTENT_BROADCAST _ TO_LECTURER system flag is set to NO the first participant to send content becomes the Content Token holder and has to release the Content Token before any other participant can acquire the token and begin transmitting Content YES only the designated Lecturer can be the Content Token holder The Exclusive Content Mode check box...

Page 155: ...ontrol achieves this by giving Content Token ownership to a specific endpoint via the Collaboration Server Web Client Other endpoints are not able to send content until Content Token ownership has been transferred to another endpoint via the Collaboration Server Web Client Guidelines for Controlling Content Broadcast Content Broadcast Control is supported in CP conferences Content Broadcast Contro...

Page 156: ... To give token ownership 1 In the Participants list right click the AVC enabled endpoint that is to receive Content Token ownership 2 Select Change To Content Token Owner in the drop down menu The endpoint receives ownership of the Content Token and an indication icon is displayed in the Role column of the participant s entry in the Participants list ...

Page 157: ...ent protocols H 263 or H 264 When set to YES the Collaboration Server checks frame rate bit rate resolution annexes and all other parameters of the Content mode as declared by an endpoint during the capabilities negotiation phase If the endpoint does not support the Content capabilities of the MCU the participant will not be able to send or receive content over a dedicated content channel Content ...

Page 158: ...the participant s endpoint in a 10 seconds interval that will be dealt by the Collaboration Server system When this number is exceeded the Content sent by this participant will be identified as noisy and his her requests to refresh the Content display will be suspended Default setting 3 MAX_INTRA_SUPPRESSION_DURATION_IN_SECONDS_CONTENT Enter the duration in seconds to ignore the participant s requ...

Page 159: ...ected to an encrypted conference stops encrypting its media it is disconnected from the conference In Cascaded conferences the link between the cascaded conferences must be encrypted in order to encrypt the conferences The recording link can be encrypted when recording from an encrypted conference to the RSS that is set to encryption For more information see Recording Link Encryption Encryption of...

Page 160: ...tion Encrypt When Possible enables the negotiation between the MCU and the endpoints and let the MCU connect the participants according to their capabilities where encryption is the preferred setting Defined participants that cannot connect encrypted are connected non encrypted with the exception of dial out SIP participants The same system behavior can be applied to undefined participants dependi...

Page 161: ...he Collaboration Server therefore the endpoint does not use encryption Connected non encrypted Encryption is not declared by the Collaboration Server therefore the endpoint does not use encryption No Connected non encrypted Yes Connected only if encrypted Non encrypted endpoints are disconnected as encryption is forced for the participant Encrypt All Auto Connected encrypted Non encrypted endpoint...

Page 162: ...erencing entities have the same Profile settings i e from SVC Only Entry Queue to SVC Only conference and from mixed CP and SVC Entry Queue to a mixed CP and SVC conference etc When moving participants from the Entry Queue to the destination conference or when the Collaboration Server user moves AVC participants from one conference to another SVC participants cannot be moved between conferences th...

Page 163: ...ttings Destination Conference Encryption Setting Current Participant Encryption Status Encrypted Non Encrypted Flag NO Flag YES Flag NO Flag YES No Encryption Move succeeds connected encrypted Move succeeds connected non encrypted Encrypt All Move succeeds connected encrypted Move fails disconnected Encrypt When Possible Move succeeds connected encrypted Move succeeds connected encrypted Move succ...

Page 164: ...he Encryption flags 1 Click Setup System Configuration The System Flags dialog box opens 2 Set the FORCE_ENCRYPTION_FOR_UNDEFINED_PARTICIPANT_IN_WHEN_AVAILABLE_MODE flag to YES or NO 3 If recording will be used in encrypted conferences set the ALLOW_NON_ENCRYPT_RECORDING_LINK_IN_ENCRYPT_CONF flag to YES or NO 4 Click OK For more information see Modifying System Flags 5 Reset the MCU for flag chang...

Page 165: ...s see Mixing Encrypted and Non encrypted Endpoints in one Conference For more information about recording encrypted conferences see Recording Link Encryption Enabling Encryption at the Participant Level You can select the encryption mode for each of the defined participants Encryption options are affected by the settings of the flag in the system configuration Undefined participants are connected ...

Page 166: ...ueue as encrypted No The participant joins the conference Entry Queue as non encrypted Monitoring the Encryption Status The conference encryption status is indicated in the Conference Properties General dialog box The participant encryption status is indicated by a check mark in the Encryption column in the Participants list pane The participant encryption status is also indicated in the Participa...

Page 167: ... unable to join a conference is disconnected from the conference The disconnection cause is displayed in the Participant Properties Connection Status dialog box Security Failure indication and the Cause box identifies the encryption related situation For more information about monitoring see Conference and Participant Monitoring ...

Page 168: ...igh definition cameras and displays that are set up to ensure that all participants share a sense of being in the same room Participants using two RealPresence RPX HD 400 Room Systems The following are examples of situations where an Collaboration Server is needed for Telepresence configurations RPX to OTX RPX 2 cameras screens to RPX 4 cameras screens 3 or more RPXs 3 or more OTXs Collaboration S...

Page 169: ... video forcing settings are crucial Conference Templates Save the conference Profile Save all participant parameters including their Personal Layout and Video Forcing settings An ongoing Telepresence conference can be saved to a Conference Template for later re use For more information see Conference Templates Automatic Detection of Immersive Telepresence ITP Sites When the conference Telepresence...

Page 170: ...his mode the area to be stripped is cropped equally from the top and the bottom as shown in the example below For more details see Modifying System Flags Gathering Phase with ITP Room Systems When a conference is configured to include a Gathering Phase only one endpoint name is displayed for the ITP room in the connected participant list of the Gathering slide The ITP room endpoint with the suffix...

Page 171: ...ence operators more video layout options when configuring OTX and RPX room systems These additional video layout options are available to all endpoints on both conference layout and Personal Layout levels OTX RPX Additional Video Layouts Number of Endpoints Layouts 1 2 3 4 5 9 10 4 3 4 3 4 3 4 3 4 3 4 3 4 3 4 3 4 3 4 3 4 3 4 3 4 3 4 3 4 3 4 3 4 3 4 3 4 3 4 3 4 3 4 3 4 3 4 3 4 3 4 3 ...

Page 172: ...g example illustrates the use of standard and additional Collaboration Server Telepresence layouts when connecting four Room Systems as follows Two OTX Room Systems 2 active cameras 6 screens Two RPX Room Systems 8 cameras 8 screens RPX and OTX Room System connected using the RealPresence Collaboration Server ...

Page 173: ...he conference the RMX Room Switch layout applies in which case only the speaker is seen When a single participant using an ITP endpoint with either single or multiple screens connects to the conference the participant will see black screens If the Telepresence Mode AUTO If no ITP endpoints are connected to the conference the RMX CP layout applies unless the conference layout is defined When a sing...

Page 174: ...black Guidelines for Managing the Room Switch Telepresence Layouts by the MCU Only Room Switch layouts can be managed by the MCU CP Continuous Presence layouts continue to be managed by the MLA Only CP AVC conferences are supported Lync Clients with CSS add in are supported SVC endpoints are not supported It is recommended that the Speaker Change Threshold be set to 3 seconds Telepresence endpoint...

Page 175: ...ay Content in Telepresence conferences due to layout changes YES The MCU manages the layouts while Content is sent Personal layout changes for example by MLA are ignored The layouts for legacy endpoints are managed by the MCU Guidelines for Sending Content to Legacy Endpoints in Telepresence Conferences MLA layout change requests for legacy endpoints will be ignored until Content is stopped At tha...

Page 176: ...is selected normal conference video is sent by the Collaboration Server AUTO Default The ITP features are dynamic When AUTO is selected and an ITP endpoint is detected ITP features are applied to the conference video for all participants If all ITP endpoints disconnect from the conference normal conference video is resumed for all remaining participants ITP features are re applied for all particip...

Page 177: ...to retrieve Telepresence Layout Mode information from the Collaboration Server The following modes can be selected as required by the VNOC and Polycom Multi Layout Applications Manual Continuous presence Room Continuous Presence Default Room Switch Voice Activated Room Switching 7 Select the required video layout 8 Click OK When Telepresence Mode is enabled the Skins options are disabled as the sy...

Page 178: ...the Conference Properties Video Settings tab when monitoring ongoing conferences If Telepresence Mode is enabled a check mark is displayed in the check box This option is grayed as this is a status indicator and cannot be used to enable or disable Telepresence Mode The Telepresence Mode Enabled Telepresence Mode and Telepresence Layout Mode fields are only enabled if the Collaboration Server has a...

Page 179: ...es An additional status indicator Telepresence is displayed in the Participant Properties Advanced tab when monitoring conference participants The Telepresence mode of the participant is indicated RPX the participant s endpoint is transmitting 4 3 video format OTX the participant s endpoint is transmitting 16 9 video format None ...

Page 180: ...nks to carry the video of its 3 cameras The OTX Room System must be configured as Room Switch in order to send multiple streams When configured in CP Mode its cameras zoom out and all 3 screens are sent as one stream The number of links is defined when creating the Link Participant Each conference in the cascade must have a Link Participant with the same number of Multiple Cascade Links defined Ca...

Page 181: ...ipant Properties Media Sources dialog box is set to Conference and cannot be modified TIP Telepresence Rooms CTS are supported without Content For more information see the Collaboration With Cisco s Telepresence Interoperability Protocol TIP Enabling and Using Multiple Cascade Links The settings required to enable Multiple Cascade Links on the RMX are minimal and are described in Creating a Link P...

Page 182: ...or readability purposes RMX Telepresence Layout Mode Room Switch In this figure An HDX endpoint and an OTX Room System connects to RMX A An HDX endpoint and an RPX Room System connects to RMX B This layout requires that the Telepresence Layout Mode to be set to Continuous Presence in the Conference Profiles of the Cascading Conferences in each RMX ...

Page 183: ...ut Mode Continuous Presence For more information see Telepresence Layout Mode Polycom Multipoint Layout Application MLA User s Guide for Use with Polycom Telepresence Solutions Polycom Immersive Telepresence ITP Deployment Guide Creating a Link Participant Link Participant in the Dial Out RMX The Link Participant is defined in the New Participant dialog box In the General tab ...

Page 184: ... is only enabled if the RMX system is licensed for Telepresence Mode In the Cascade drop down menu select either Master or Slave In the Number of cascaded links for ITP drop down menu select the maximum number of Multiple Cascade Links required according to the number of Room System endpoints in the cascaded conference This field enables the administrator to select the maximum number of Multiple C...

Page 185: ...eLink 1 CascadeLink 2 CascadeLink 3 CascadeLink 4 Participant Link in the Dial In RMX The call from Participant Link defined in the Dial out RMX is identified by the Dial in RMX as having been initiated by a Participant Link Suffixes are appended the Multiple Cascade Links according to the Number of cascaded links for ITP field depending on whether the Dial In Participant Link is defined or un def...

Page 186: ...e defined participant that is to function as the cascade link is named Cascade_Link_From_B the names of the links are Cascade_Link_From_B 1 Cascade_Link_From_B 2 Cascade_Link_From_B 3 etc Monitoring Multiple Cascade Links Multiple Cascade Links connections can be monitored in the Participants list of the RMX Web Client RMX Manager main screen Disconnection Causes If there are insufficient resource...

Page 187: ... Call Disconnection Cause in the Participant Properties Connection Status dialog box If a calling Link Participant is not defined with same number of links as all the other Link Participants in the cascaded conferences The call is rejected The Call Disconnection Cause is Number of cascading links is not identical for all conferences ...

Page 188: ...ollaboration Server Web Client All Web Client functionality is enabled and conference and participant monitoring as well as all other user actions can be performed while the video preview window is open and active Live video is shown in the preview window as long as the window is open The preview window closes automatically when the conference ends or when participant disconnects from the conferen...

Page 189: ...view is disabled in encrypted conferences Video preview cannot be displayed when the participant s video is suspended Participant s video preview and the Polycom Desktop application such as CMAD window cannot be open and running simultaneously on the same PC as both require the same DirectDraw resource Workstation Requirements to Display Video Preview To be able to display the video preview window...

Page 190: ...ation a black window may be viewed in the Video Preview window 5 Click the Exit button Previewing the Participant Video You can preview the video sent from the participant to the conference MCU and the video sent from the conference to the participant by selecting the appropriate option from the Participant s pop up menu To preview the participant video 1 List the conference participants in the Pa...

Page 191: ...and Customized Polling in Video Layout CP Conferences Only Auto Scan enables you to define a single cell in the conference layout to cycle the display of participants that are not in the conference layout Customized Polling allows the cyclic display to be set to a predefined order for a predefined time period The cyclic display only occurs when the number of participants is larger than the number ...

Page 192: ...he user changes the conference layout back to the layout in which Auto Scan was enabled Auto Scan with the previous settings will be resumed Enabling the Auto Scan and Customized Polling CP Only Conferences Auto Scan and Customized Polling are enabled during the ongoing conference in the Conference Properties Video Settings dialog box Enabling the Auto Scan You enable the Auto Scan feature by sele...

Page 193: ...order in which the Auto Scanned participants are displayed in the Auto Scan enabled cell of the video layout can be customized To define the scanning order in the Customized Polling tab 1 Open the Conference Properties dialog box 2 Click the Customized Polling tab The Customized Polling dialog box is displayed All conference participants are listed in the left pane All Participants while the parti...

Page 194: ...and DBA AVC CP Conferences Lost Packet Recovery LPR and Dynamic Bandwidth Allocation DBA help minimize media quality degradation that can result from packet loss in the network Packet loss Compensation is available in AVC CP Conferencing Mode only and is not supported in SVC Conferencing Mode or CP and SVC Conferencing Mode Customized Polling Dialog Box Command Buttons Button Description Add Selec...

Page 195: ...ion Dynamic Bandwidth Allocation DBA is used to allocate the bandwidth needed to transmit the additional packets Lost Packet Recovery Guidelines If packet loss is detected in the packet transmissions of either the video or Content streams LPR is applied to both the video and Content streams DBA allocates bandwidth from the video stream for the insertion of additional packets containing recovery in...

Page 196: ...esence Collaboration Server RMX 800s Virtual Edition Administrator s Guide Polycom Inc 210 Monitoring Lost Packet Recovery In the Participant Properties H 245 tab LPR activity is displayed in all three panes ...

Page 197: ...oration Server RMX 800s Virtual Edition Administrator s Guide Polycom Inc 211 In the Participant Properties Channel Status tab check box indicators show LPR activation in the local and remote transmit and receive channels ...

Page 198: ...cket loss less than 1 is considered Normal Packet loss in the range of 1 5 is considered Major Packet loss above 5 is considered Critical Major and Critical states are indicated with yellow and red indicator bars respectively When network quality improves from Critical to Major remaining stable for 5 seconds the Network Quality Indicator is changed accordingly and when network quality improves fro...

Page 199: ...e media transmitted from the endpoint to the Collaboration Server Video in Customizing Network Quality Icon Display Display of the Network Quality icon can be customized for the participant s own endpoint or for the Participants displayed in the cells of the conference Video Layout The display of Network Quality icon showing or hiding the icon and the position of the icon in the video layout cell ...

Page 200: ... in the cells of the conference Video Layout Default YES Range YES NO SELF_IND_LOCATION Change the location of the display of the Network Quality icon of the participant s own endpoint Default BOTTOM_RIGHT Range TOP_ LEFT TOP TOP_RIGHT BOTTOM_ LEFT BOTTOM BOTTOM_RIGHT CELL_IND_LOCATION Change the location of the display of Network Quality icons displayed in the cells of the conference Video Layout...

Page 201: ... switching is suspended when one of the participants begins talking and it is resumed automatically when the lecturer resumes talking Lecture Mode is available only in AVC CP Conferencing Mode Enabling Lecture Mode Lecture Mode is enabled at the conference level by selecting the lecturer Conference participants cannot change their Personal Layouts while Lecture Mode is enabled Automatic switching ...

Page 202: ...s book or by defining new participants b In the Lecturer field select the lecturer from the list of the defined participants Automatic selection of the lecturer In the Lecturer field select Auto In this mode the conference speaker becomes the lecturer To select the lecturer and enable the Lecture Mode during the ongoing conference 1 Make sure that the participant you want to designate as the lectu...

Page 203: ...ants are considered to be two separate participants even if they have the same IP address number Therefore if a defined dial out participant is added to the conference and the same participant then dials in before the system dialed out to that participant the system creates a second participant in the Participants list and tries to call the dial out participant If the dial out participant was desi...

Page 204: ...io activated Continuous Presence conference until the lecturer connects to the conference The selected video layout is the one that is activated when the conference starts Once the lecturer is connected the conference switches to the Lecture Mode When Lecturer View Switching is activated it enables automatic switching between the conference participants in the lecturer s video window The switching...

Page 205: ...ntains a different participant i e one cannot be forced to a large frame and to a small frame simultaneously When Lecture Mode is enabled for the conference the lecturer is indicated by an icon in the Role column of the Participants list To control the Lecture Mode during an Ongoing Conference During the Ongoing Conference in the Conference Properties Video Settings dialog box you can Enable or di...

Page 206: ...RealPresence Collaboration Server RMX 800s Virtual Edition Administrator s Guide Polycom Inc 220 Designate a new lecturer ...

Page 207: ... 239 Content that is being shared in a conference Content Broadcast restriction is enabled by setting the RESTRICT_CONTENT_BROADCAST_TO_LECTURER system flag to ON When set to OFF default it enables all users to send Content When enabled the following rules apply Content can only be sent by the designated lecturer When any other participant tries to send Content the request is rejected If the Colla...

Page 208: ...ants except for the designated lecturer are muted The Mute Participants Except Lecturer option can be enabled or disabled at any time after the start of the conference When enabled it allows all the conference participants to converse before the lecturer joins the conference or before they are muted When disabled it unmutes all the participants in the conference If the endpoint of the designated l...

Page 209: ...ticipants Except Lecturer option is enabled or disabled default in the Conference Profile or in an ongoing conference in the Profile Properties Audio Settings tab When the Mute Participants Except Lecturer option is enabled and a conference has started the Mute by MCU icon is displayed in the Audio column in the Participants pane of each participant that is muted ...

Page 210: ...ding audio algorithm Audio Algorithm Support Guidelines Siren 22 is supported in both mono and stereo Stereo is supported in H 323 calls only Siren 22 is supported by Polycom HDX and Group series endpoints version 2 0 and later SirenLPR is enabled by default and can be disabled by setting the system flag ENABLE_SIRENLPR to NO SirenLPR is supported In IP H 323 SIP calls only In CP conferences With ...

Page 211: ..._64k 384 G 719_48k G 719_32k G 728 16K G 719_64k 384 SirenLPR_48k 256 Siren22_48K G 719_48k G 7221C_48k Siren14_48k SirenLPR_32k 128 Siren22_32k G 719_32k G 7221C_32k Siren14_32k SirenLPR 64 SirenLPR 48 SirenLPR 32 Siren22Stereo and SirenLPR vs Bitrate Audio Algorithm Minimum Bitrate kbps Siren22Stereo_128k 1024 SirenLPRStereo_128k G 719Stereo_128k Siren22 and SirenLPR Mono vs Bitrate Audio Algori...

Page 212: ...articipant s properties during a conference 1 In the Participants list right click the desired participant and select Participant Properties 2 Click the Channel Status Advanced tab The Participant Properties Channel Status Advanced dialog box is displayed Siren22Stereo_96k 512 SirenLPRStereo_96k G 719Stero_96k Siren14Stero_96k SirenLPRStereo_64k 384 G 719Stereo_64k Siren22Stereo_64k Siren14Stereo_...

Page 213: ...lPresence Collaboration Server RMX 800s Virtual Edition Administrator s Guide Polycom Inc 227 3 In the Channel Info field select Audio In or Audio Out to display the audio parameters 4 Click the OK button ...

Page 214: ...connect from the Permanent Conference resources are released Entry Queues Conference Reservations and SIP Factories cannot be defined as Permanent Conferences Additional participants can connect to the conference or be added by the operator if sufficient resources are available The maximum size of the Call Detail Record CDR for a Permanent Conference is 1MB Enabling a Permanent Conference The Perm...

Page 215: ...RealPresence Collaboration Server RMX 800s Virtual Edition Administrator s Guide Polycom Inc 229 ...

Page 216: ... are usually running on separate MCUs The cascaded MCUs reside on the same network System configuration and feature availability change according to the selected cascading topology Video Layout in Cascading conferences CP and mixed CP and SVC Cascade links are treated as endpoints in CP conferences and are allocated resources according to Resolution Configuration for CP Conferences on page 6 Casca...

Page 217: ...he cascading topology The same license installed on all MCUs participating the cascading topology Same Conference Parameters are defined in the Profile of the conferences participating in the cascading topology Conference line rates should be identical Content rate should be identical Same encryption settings DTMF codes should be defined with the same numeric codes in the IVR services assigned to ...

Page 218: ... in the speaker s own video image being displayed in the speaker s video layout This option is supported with Basic Cascading If a Master MCU has two slave MCUs participants connected to the slave MCUs will not receive video from each other For more details on defining system flags see Modifying System Flags Basic Cascading In this topology a link is created between two conferences usually running...

Page 219: ...fix or IP address of MCU B and the Entry Queue ID in the format MCU B Prefix IP address EQ B ID For example if MCU B prefix is 76 and the Entry Queue ID is 22558 the dial number is 7622558 When the participant from conference A connects to the Entry Queue the system plays to all the participants in Conference A the IVR message requesting the participant to enter the destination conference ID At th...

Page 220: ...ECONDS flag determines the time period in seconds that MCU A will forward DTMF inputs from conference A participants to MCU B Once the timer expires most of the DTMF codes excluding five operations as for IP links entered in conference A will not be forwarded to conference B This is done to prevent an operation requested by a participant individually for example mute my line to be applied to all t...

Page 221: ...rences dial out participants can be connected to the conference automatically or manually In the automatic mode the system calls all the participants one after the other In the manual mode the Collaboration Server user or meeting organizer instructs the conferencing system to call the participant Dial out participants must be defined mainly their name and added to the conference This mode can only...

Page 222: ...g Room becomes an ongoing conference and is monitored in the same way as any other conference The Meeting Room List columns include Fig_Room 1004 1920 Kbps Meeting Rooms List Columns Field Description Display Name Displays the name and the icon of the Meeting Room in the Collaboration Server Web Client green An active video Meeting Room that was activated when the first participant connected to it...

Page 223: ...he conference This password is valid only in conferences that are configured to prompt for a chairperson password Profile Displays the name of the Profile assigned to the Meeting Room For more information see Defining New Profiles SIP Registration The status of registration with the SIP server Not configured Registration with the SIP Server was not enabled in the Conference Profile assigned to thi...

Page 224: ...and Right click Menus Toolbar button Right click menu Description New Meeting Room Select this button to create a new Meeting Room Delete Meeting Room Select any Meeting Room and then click this button to delete the Meeting Room Dial out to AVC participants assigned to a Meeting Room will only start when the dial in participant who has activated it has completed the connection process and the Meet...

Page 225: ...e from the Conferences Pane Microsoft Lync users can connect a Collaboration Server Meeting Room to a conference running on the Microsoft A V MCU This allows Collaboration Server Lync users to connect with a conference in progress on the A V MCU and be an active participant in the conference For more information see Connecting a Collaboration Server Meeting Room to a Microsoft AV MCU Conference In...

Page 226: ...ue and later to their destination conference using this bit rate even if they are capable of connecting at higher bit rates An Entry Queue IVR Service must be assigned to the Entry Queue to enable the voice prompts guiding the participants through the connection process The Entry Queue IVR Service also includes a video slide that is displayed to the participants while staying in the Entry Queue du...

Page 227: ...ltEQ The user can change the name if required Routing Name DefaultEQ The default Routing Name cannot be changed ID 1000 Profile name Factory_Mixd_CP_SVC_Video_Profile Profile Bit Rate is set to 1920Kbps Entry Queue Service Entry Queue IVR Service This is default Entry Queue IVR Service shipped with the system and includes default voice messages and prompts in English Ad Hoc Enabled In the RealPres...

Page 228: ...system automatically generates an ASCII name for the Display Name field that can be modified using Unicode encoding English text uses ASCII encoding and can contain the most characters length varies according to the field European and Latin text length is approximately half the length of the maximum Asian text length is approximately one third of the length of the maximum The maximum length of tex...

Page 229: ...y and are routed to their destination conference according to the Conference ID they enter Ad Hoc Select this option to enable the Ad Hoc option for this Entry Queue In this mode when the participant enters the target conference ID the system checks whether a conference with that ID is already running on the MCU If not the system automatically creates a new ongoing conference with that ID IVR Serv...

Page 230: ...ntry Queue is an Entry Queue to which calls with dial strings containing incomplete or incorrect conference routing information are transferred IP Calls are routed to the Transit Entry Queue when A gatekeeper is not used or where calls are made directly to the Collaboration Server s Signaling IP Address with incorrect or without a Conference ID When a gatekeeper is used and only the prefix of the ...

Page 231: ...ge and retrieves the destination conference ID that is entered by the participant using DTMF codes To enable this feature a special Entry Queue that is defined as IVR Service Provider only is created This Entry Queue does not forward calls to conferences running on the Collaboration Server and its main functionality is to provide IVR services Call Flow The SIP participant dials the DMA Virtual Ent...

Page 232: ...ry Queue dialog box Entry Queue Mode list select IVR Service Provider Only Enter the Entry Queue ID that will be used by the DMA to forward the SIP calls to this Entry Queue Select the special Entry Queue IVR Service if one was created Configuring the MCU to Support External IVR Services via the MCCF IVR The support of External IVR Services via the MCCF IVR package is enabled by default in the Col...

Page 233: ...tered with the SIP server to enable routing of calls to the SIP Factory To ensure that the SIP factory is registered the option to register Factories must be selected in the Default IP Network Service The maximum of number of SIP Factories that can be defined is 40 Creating SIP Factories To create a new SIP Factory 1 In the RMX Management pane Rarely Used list click SIP Factories 2 In the SIP Fact...

Page 234: ...s according to the mixture of character sets Unicode and ASCII Maximum field length in ASCII is 80 characters If the same name is already used by another conference Meeting Room or Entry Queue the Collaboration Server displays an error message requesting you to enter a different name Routing Name The Routing Name is defined by the user however if no Routing Name is entered the system will automati...

Page 235: ...tion Server or Lync server client users to see the availability status Available Offline or Busy of these conferencing entities and to connect to them directly from the Buddy List Guidelines for registering Entry Queues and SIP Factories with SIP Servers The Entry Queue or SIP Factory must be added to the Active Directory as a User SIP Registration must be enabled in the Profile assigned to the En...

Page 236: ...ity is registered with the SIP Server Partially Registered This status is available only in Multiple Networks configuration when the conferencing entity failed to register to all the required Network Services if more than one Network Service was selected for Registration Ad Hoc Conferencing The Entry Queue can also be used for Ad Hoc conferencing If the Ad Hoc option is enabled for the Entry Queue...

Page 237: ...in arranging conference participants into groups in multiple levels and the capabilities to add groups or participants move or copy participants to multiple groups within the address book and use the address book to add groups and participants to a conference or Conference Template Importing and exporting of Address Books enables organizations to seamlessly distribute up to date Address Books to m...

Page 238: ...participants currently defined in the Address Book The first time the Collaboration Server Web Client is accessed the Address Book pane is displayed The Address Book contains two panes Navigation pane contains the hierarchical tree and All Participants list List pane displays the list of all the members of the selected group and sub groups ...

Page 239: ...ant properties are changed in one group they will be changed in all the groups accordingly Displaying and Hiding the Group Members in the Navigation Pane The currently selected group whose group members are displayed in the Address Book List pane is identified by a special icon To expand the group to view the group members Double click the group name or click the Expand button The address book ent...

Page 240: ...ence Templates by using the drag and drop operation IP Address Phone Enter the IP address of the participant s endpoint For H 323 participant define either the endpoint IP address or alias For SIP participant define either the endpoint IP address or the SIP address Network The network communication protocol used by the endpoint to connect to the conference H 323 or SIP Dialing Direction Dial in Th...

Page 241: ...lect the group you want to add to the conference 2 Click and hold the left mouse button and drag the selection to the Participants pane of the conference The participants in the group level and all sub levels are added to the conference Participant Groups A group is a predefined collection of participants A group provides an easy way to manage clusters of participants that are in the same organiza...

Page 242: ...eates a new group within the current group New Participant Adds a new participant within the current group Copy Group Copies the current group to be pasted as an additional group Paste Group Places the copied group into the current group The group name of the copied group is defined with Copy at the end of the group name This action is only available after a Copy Group action has been implemented ...

Page 243: ...the Address Book Adding participants to the Address Book can be performed by the following methods Directly in the Address Book Moving or saving a participant from an ongoing conference to the Address Book When adding dial out participants to the ongoing conference the system automatically dials out to the participants using the Network Service IP defined for the connection in the participant prop...

Page 244: ...ers The maximum length of text fields varies according to the mixture of character sets used Unicode and ASCII This field may not be left blank Duplicate participant names comma and semi colon characters may not be used in this field This name can also become the endpoint name that is displayed in the video layout For more details about endpoint site names see the Polycom RealPresence Collaboratio...

Page 245: ...Although all types are supported the type of alias is dependent on the gatekeeper s capabilities The most commonly supported alias types are H 323 ID and E 164 This field is used to enter the Entry Queue ID target Conference ID and Conference Password when defining a cascaded lin Use of the E 164 Number is dependent on the setting of the REMOVE_IP_IF_NUMBER_EXISTS System Flag For more information ...

Page 246: ...d to enter a conference password or an identifying string to connect Enter the required string as follows p p string For example pp4566 p optional indicates a pause of one second before sending the DTMF string Enter several concatenated p s to increase the delay before sending the string The required delay depends on the configuration of the external device or conference IVR system String enter th...

Page 247: ...te Video Protocol Select the video compression standard that will be forced by the MCU on the endpoint when connecting to the conference H 261 H 263 H 264 or RTV Select Auto to let the MCU select the video protocol according to the endpoint s capabilities Resolution The Auto check box is automatically selected to use the Resolution defined for the conference To specify the Resolution for the parti...

Page 248: ...d conference templates will be empty In order for the MCU to ignore the IP of H 323 participants the following requirements must be met A gatekeeper must be defined The alias of the participant must be defined The alias type must be defined not set to None Cascaded IP Only If this participant is used as a link between conferences select Slave if the participant is defined in a conference running o...

Page 249: ...ticipant to the Address Book directly from an ongoing conference To add a participant from the conference to the Address Book 1 During an ongoing conference select the participant in the Participant pane and either click the Add Participant to Address Book button or right click and select Add Participant to Address Book The participant is added to the Address Book Alternatively you could a Double ...

Page 250: ...n protocol type and so on You can modify any property in any of the three tabs General Advanced and Info 4 Click OK The changes to the participant s properties are updated Deleting Participants from the Address Book To delete participants from the Address Book 1 In the Address Book Navigation pane select the group where the participant to delete is listed 2 In the Address Book List pane either sel...

Page 251: ...the delete operation Copying or Moving a Participant You can copy or move a participant from one group to another group using the Copy Cut and Paste options A participant can belong to multiple groups However there is only one entity per participant Groups that contain the same participants refer to the same definition of the participant entity Alternatively you can drag a participant from one loc...

Page 252: ...Address Book You can search the Address Book for a participant s name or a group name only on the currently selected group level Copy Move Participant Function Description Copy Participant Copies the participant to be pasted into an additional group Cut Participant Moves the participant from the current group to a different group Alternatively you can move a participant to another location by drag...

Page 253: ...participants or groups that meet criteria that you specify and hides entries that you do not want displayed It enables you to select and work with a subset of Address Book entries You can filter by more than one column by adding additional filters columns The filter applies to the displayed group If All Participants option is selected it applies to all the listed participants Filtering can be done...

Page 254: ...s displayed with a filter indicator displayed in the selected column heading Example If the user selects 172 21 41 104 as the matching pattern the filtered group in the Address Book is displayed as follows Filtering Address Book Data Using a Custom Pattern To filter the data in an address book group 1 In the Address Book Navigation pane select the group to filter 2 In the Address Book List pane in...

Page 255: ...field enter the filtering pattern For example to list only endpoints that include the numerals 41 in their name enter 41 5 Optional Click the Add Condition button to define additional filtering patterns to further filter the list and fine tune your search To clear a filtering pattern click the Clear Condition button The filtered list is displayed with an active filter blue indicator displayed in t...

Page 256: ...ants list includes all the endpoints that contain the numerals 41 in their name Clearing the Filter To clear the filter and display all entries 1 In the filtered Address Book column heading click the Active Filter indicator The pattern matching options menu is displayed 2 Click All The filter is deactivated and all the group level entries are displayed ...

Page 257: ...book entries For H 323 participants the system compares the IP address Alias or H 323 number For SIP participants the system compares the IP address or the SIP URI Guidelines for Obtaining the Display Name from the Address Book Only Users with Administrator and Operator Authorization Levels are allowed to enable and disable the Obtain Display Name from Address Book feature This feature is supporte...

Page 258: ...on or right click an empty area in the pane and click Export Address Book The Export Address Book dialog box is displayed 2 Enter the desired path or click the Browse button 3 In the Save Address Book dialog box select the directory to save the file You may also rename the file in the File Name field 4 Click Save You will return to the Export File dialog box 5 Click OK The exported Address Book is...

Page 259: ...A with the Polycom Collaboration Server the XMA CMA address book replaces the Collaboration Server internal address book The Collaboration Server uses the RealPresence Resource Manager XMA or Polycom CMA address book in read only mode You can only add or modify XMA CMA address book entries from the RealPresence Resource Manager XMA or Polycom CMA To Integrate the RealPresence Resource Manager XMA ...

Page 260: ... more information see Modifying System Flags System Flags for CMA Address Book Integration Flag Description EXTERNAL_CONTENT_ DIRECTORY The Web Server folder name Change this name if you have changed the default names used by the RealPresence Resource Manager XMA or Polycom CMA application Default PlcmWebServices EXTERNAL_CONTENT_ IP Enter the IP address of the RealPresence Resource Manager XMA or...

Page 261: ...When prompted click Yes to reset the MCU and implement the changes to the system configuration EXTERNAL_CONTENT_ USER The login name defined for the Collaboration Server in the RealPresence Resource Manager XMA or Polycom CMA server defined in the format domain name user name System Flags for CMA Address Book Integration Flag Description ...

Page 262: ...must be manually added to the System Configuration and its value must be set to NO For more information see Modifying System Flags Resources System resources are calculated according to the Collaboration Server s license For more information see Forcing Video Resource Allocation to CIF Resolution System resource availability is partially checked when reservations are created If a conference durati...

Page 263: ...nce duration extension request is received from an ongoing conference the request is rejected if it would cause a resource conflict If several reservations are scheduled to be activated at the same time and there are not enough resources for all participants to be connected The conferences are activated Participants are connected to all the ongoing conferences until all system resources are used u...

Page 264: ...Button Description New Reservation Create a new reservation The date and time of the new reservation is set according to the highlighted blocks on the Reservation Calendar Delete Reservation Click to delete the selected reservation Back Click to show the previous day or week depending on whether Show Day or Show Week is the selected Next Click to show the next day or week depending on whether Show...

Page 265: ... By default the Reservation Calendar is displayed in Week view with the current date highlighted in orange Day View A single day is displayed Show Week Change the calendar view to weekly display showing a calendar week Sunday through Saturday Show Day Click this button to show the day containing the selected time slot Reservations List Click to change to List View and display a list of all reserva...

Page 266: ...st View List View does not have a calendar based format All Reservations are listed by The Reservations can be sorted searched and browsed by any of the listed fields Changing the Calendar View To change between Week and Day views In Week View In the Reservation Calendar toolbar click Show Day to change to Day View or Display Name End Time ID Status Internal ID Conference Password Start Time Profi...

Page 267: ...RealPresence Collaboration Server RMX 800s Virtual Edition Administrator s Guide Polycom Inc 281 In Day View In the Reservation Calendar toolbar click Show Week to change to Week View ...

Page 268: ...layed within the selected view To change to List View 1 In the Reservation Calendar toolbar click the Reservations List button The Reservations List is displayed 2 Optional Sort the data by any field column heading by clicking on the column heading A or symbol is displayed in the column heading indicating that the list is sorted by this field as well as the sort order 3 Optional Click on the colum...

Page 269: ...tton is clicked without selecting a starting time slot or if a time slot is selected that is in the past the Reservation becomes an Ongoing conference immediately and is not added to the Reservations calendar After selecting a starting time slot in the Reservation Calendar you can create a reservation with a default duration derived from the creation method used or by interactively defining the du...

Page 270: ...ick the New Reservation button or right click and select New Reservation Example The following click drag sequence would select a reservation for Tuesday August 12 2008 starting at 01 00 with a duration of 4 hours The duration of reservations created by any of the above methods can be modified in the Scheduler tab of the New Reservation dialog box To create a new reservation 1 Open the Reservation...

Page 271: ...hen a Conference Profile is assigned to a Meeting Room or a Reservation the Profile s parameters are not embedded in the Reservation and are taken from the Profile when the reservation becomes an ongoing conference Therefore any changes to the Profile parameters between the time the Reservation or Meeting Room was created and the time that it is activated and becomes an ongoing conference will be ...

Page 272: ... typing in the hours and minutes fields or by clicking the arrow buttons The Start End dates can be adjusted by typing in the date field or by clicking the arrow buttons or using the calendar The start time of all the reservations can be manually adjusted in one operation For more information see Adjusting the Start Times of all Reservations End Time settings are initially calculated as Start Time...

Page 273: ... selects the day of the month as selected in the Reservation Calendar You are required to choose a recurrence pattern Day 1 31 of every 1 12 month s Repeats a conference on a specified day of the month at a specified monthly interval For example if the first Reservation is scheduled for the 6th day of the current month and the monthly interval is set to 1 the monthly Reservation will occur on the ...

Page 274: ...eservation is activated Changes made to this information before it becomes an ongoing conference will be saved to the CDR For more information see the Polycom RealPresence Collaboration Server 800s Virtual Edition Getting Started Guide Information Tab Participant properties are embedded in the conferencing entity and therefore if the participant properties are modified in the Address Book or Meeti...

Page 275: ...reated As with single occurrence Reservations only the Duration Start Time and End Time parameters of multiple occurrence reservations can be modified after the Reservation has been created A single occurrence Reservation cannot be modified to become a multiple occurrence reservation Reservations can only be modified one at a time and not as a group If Reservations were created as a recurring seri...

Page 276: ...d Start Time 4 Release the mouse button To change the Reservation s End time 1 Select the Reservation 2 Move the mouse over the bottom edge of the Reservation s square 3 When the cursor changes to a vertical double arrow hold the mouse button down and drag the edge to the desired End Time 4 Release the mouse button To View or Modify Reservations using the Reservation Properties dialog box 1 In the...

Page 277: ...rties the start time is incorrect Following the Collaboration Server time change the start time of all reoccurring reservations must be manually adjusted in one operation Using this option the start times of all reservations currently scheduled on the Collaboration Server are adjusted with the same offset To adjust the reoccurring reservations start time after the GMT Offset has been changed for D...

Page 278: ...0 in the minutes box 5 Click the Adjust button to apply the change to all the reoccurring reservations currently scheduled on the Collaboration Server Deleting Reservations To delete a single reservation 1 In the Reservations List navigate to the reservation you want to delete using the Show Day Show Week Today Back Next or List buttons 2 Click to select the reservation to be deleted 3 Click the D...

Page 279: ... only in List View It enables you to search for Reservations by Display Name To search for reservations 1 In the Reservation Calendar toolbar click in the Quick Search field The field clears and a cursor is displayed indicating that the field is active 2 Type all or part of the reservation s Display Name into the field and click Search The closest matching Reservation entries are displayed 3 Optio...

Page 280: ...ce Collaboration Server RMX 800s Virtual Edition Administrator s Guide Polycom Inc 294 To clear the search and display all reservations 1 Clear the Quick Search field 2 Click Search All Reservations are displayed ...

Page 281: ...tor to assist participants without disturbing the ongoing conferences and without being heard by other conference participants The operator can move a participant from the Entry Queue or ongoing conference to a private one on one conversation in the Operator conference In attended mode the Collaboration Server user operator can perform one of the following actions Participants connected to the Ent...

Page 282: ...erator conference can be saved to a Conference Template An ongoing Operator conference can be started from a Conference Template The Operator participant cannot be deleted from the Operator conference or from any other conference to which she he was moved to but it can be disconnected from the conference When deleting or terminating the Operator conference the operator participant is automatically...

Page 283: ...ing a New Conference IVR Service 6 Click the Conference Chairperson tab The New Conference IVR Service Conference Chairperson dialog box opens 7 If required enable the chairperson functionality and select the various voice messages and options for the chairperson connection For more information see New Conference IVR Service Properties Conference Chairperson Options and Messages 8 Click the Confer...

Page 284: ...perties Video Services Parameters 17 Click the DTMF Codes tab The New Conference IVR Service DTMF Codes dialog box opens The default DTMF codes for the various functions that can be performed during the conference by all participants or by the chairperson are listed For the full list of the available DTMF codes see New Conference IVR Service Properties DTMF Codes 18 If required modify the default ...

Page 285: ...he New Entry Queue IVR Service Global dialog box opens 3 Define the Entry Queue Service Name 4 Define the Entry Queue IVR Service Global parameters For more information see Entry Queue IVR Service Properties Global Parameters 5 Click the Welcome tab The New Entry Queue IVR Service Welcome dialog box opens 6 Define the system behavior when the participant enters the Entry Queue This dialog box cont...

Page 286: ... Click OK to complete the Entry Queue IVR Service definition The new Entry Queue IVR Service is added to the IVR Services list Defining a Conference Profile for an Operator Conference 1 In the RMX Management pane click Conference Profiles 2 In the Conference Profiles pane click the New Profile button The New Profile General dialog box opens 3 Define the Profile name and if required the Profile gen...

Page 287: ...alPresence Collaboration Server RMX 800s Virtual Edition Administrator s Guide Polycom Inc 301 4 Click the Operator Conference check box 5 Click the Advanced tab The New Profile Advanced dialog box opens ...

Page 288: ...s 8 Define the Video Quality parameters For more details see New AVC CP Profile Video Quality Parameters 9 Click the Video Settings tab The New Profile Video Settings dialog box opens 10 Define the video display mode and layout For more details see New AVC CP Profile Video Settings Parameters 11 Define the remaining Profile parameters For more details see Defining AVC CP Conferencing Profiles 12 C...

Page 289: ...rom the Collaboration Server User Login Name This name cannot be modified Only one Operator conference can be created for each User Login name 3 Define the following parameters New Conference General Options Field Description Duration Define the duration of the conference in hours using the format HH MM default 01 00 Notes The Operator conference is automatically extended up to a maximum of 168 ho...

Page 290: ...register with various devices on the network such as gatekeepers and SIP servers This name must be defined using ASCII characters Comma colon and semicolon characters cannot be used in the Routing Name The Routing Name can be defined by the user or automatically generated by the system if no Routing Name is entered as follows If ASCII characters are entered as the Display Name it is used also as t...

Page 291: ... The Template is displayed with the Operator Conference icon Starting an Operator Conference from a Template An ongoing Operator conference can be started from an Operator Template saved in the Conference Templates list To start an ongoing Operator conference from an Operator Template 1 In the Conference Templates list select the Operator Template to start as an ongoing Operator conference You can...

Page 292: ...ferences Each Operator conference includes at least one participant the Operator You can view the properties of the Operator conference by double clicking the conference entry in the Conferences list or by right clicking the conference entry and selecting Conference Properties For more information see the Polycom RealPresence Collaboration Server 800s Virtual Edition Getting Started Guide Particip...

Page 293: ...n the Participant Status column Participants List Status Column Icons and Indications When the Operator moves the participant to the Operator conference for individual assistance the participant Status indications are cleared Participant Alerts List The Participant Alerts list contains all the participants who are currently waiting for operator assistance Participants are automatically added to th...

Page 294: ...rver installed in the site configuration A different wav file can be selected for each MCU When multiple Audible Alarms are activated in different conferences or by multiple MCUs the Audible Alarms are synchronized and played one after the other It is important to note that when Stop Repeating Alarm is selected from the toolbar from the Collaboration Server Web Client or RMX Manager all activated ...

Page 295: ...to a conference if the move will cause the number of participants to exceed the maximum number of participants allowed for the destination conference Moving Participants Options Collaboration Server users can assist participants by performing the following operations Move a participant to an Operator conference Attend a participant Move a participant to the Home destination conference Move partici...

Page 296: ...t was moved to another conference or to the Operator conference this options moves the participant back to his her source conference This option is not available if the participant was moved from the Entry Queue to the Operator conference or the destination conference Moving a Participant Interactively You can drag and drop a participant from the Entry Queue or ongoing conference to the Operator o...

Page 297: ...t permit such a deletion Profile parameters are not embedded in the Conference Template and are taken from the Profile when the Conference Template becomes an ongoing conference Therefore any changes to the Profile parameters between the time the Conference Template was created and the time that it is activated and becomes an ongoing conference will be applied to the conference Only defined partic...

Page 298: ... Conference Templates The conference specified in the Conference Template can be designated as a Permanent Conference For more information see Permanent Conference Using Conference Templates The Conference Templates list is initially displayed as a closed tab in the Collaboration Server Web Client main window The number of saved Conference Templates is indicated on the tab Clicking the tab opens t...

Page 299: ...lete Conference Template Deletes the Conference Template s that are selected in the list Start Conference from Template Starts an ongoing conference from the Conference Template that has an identical name ID parameters and participants as the template Schedule Reservation from Template Creates a conference Reservation from the Conference Template with the same name ID parameters and participants a...

Page 300: ...k the Conference Templates tab 2 Click the New Conference Template button The New Conference Template General dialog box opens The fields of the New Template General dialog box are identical to those of the New Conference General dialog box For a full description of the fields see the Polycom RealPresence Collaboration Server 800s Virtual Edition Getting Started Guide General Tab 3 Modify the fiel...

Page 301: ...s dialog box opens The fields of the New Template Participants dialog box are the same as those of the New Conference Participant dialog box For a full description of these fields see the Polycom RealPresence Collaboration Server 800s Virtual Edition Getting Started Guide Participants Tab 5 Optional Add participants to the template from the Address Book ...

Page 302: ...316 6 Click the New button The New Participant General dialog box opens The New Template Participant dialog box remains open in the background For a full description of the General tab fields see Adding a New participant to the Address Book Directly 7 Modify the fields of the General dialog box ...

Page 303: ...esence Collaboration Server RMX 800s Virtual Edition Administrator s Guide Polycom Inc 317 8 Click the Advanced tab The New Participant Advanced dialog box opens 9 Modify the fields of the Advanced dialog box ...

Page 304: ...when setting up Telepresence conferences For a full description of Personal Layout and Video Forcing settings see the Polycom RealPresence Collaboration Server 800s Virtual Edition Getting Started Guide Changing the Video Layout of a Conference AVC Based CP and Mixed CP and SVC Conferences and Video Forcing AVC Based CP and Mixed CP and SVC Conferences 11 Modify the Personal Layout and Video Forci...

Page 305: ...elds see the Polycom RealPresence Collaboration Server 800s Virtual Edition Getting Started Guide Information Tab 13 Click the OK button The participant you have defined is added to the Participants List The New Participant dialog box closes and you are returned to the New Template Participant dialog box which has remained open since step 6 ...

Page 306: ...nce Collaboration Server 800s Virtual Edition Getting Started Guide Information Tab 15 Click the OK button The New Conference Template is created and its name is added to the Conference Templates list Saving an Ongoing or AVC based CP Operator Conference as a Template Any ongoing or AVC based CP Operator Conference can be saved as a template To save an ongoing or AVC based CP Operator Conference a...

Page 307: ...late An ongoing conference can be started from any Template saved in the Conference Templates list In SVC based templates only defined dial in participants may be part of the conference To start an ongoing conference from a Template 1 In the Conference Templates list select the Template you want to start as an ongoing conference Conference Templates saved from an ongoing conference does not includ...

Page 308: ...onference Templates list To start an ongoing Operator conference from an Operator Template 1 In the Conference Templates list select the Operator Template to start as an ongoing Operator conference 2 Click the Start Conference from Template button or If an ongoing conference Meeting Room or Entry Queue with the same Display Name Routing Name or ID already exists in the system the conference will n...

Page 309: ...ate Display Name Scheduling a Reservation From a Conference Template A Conference Template can be used to schedule a single or recurring Reservation To schedule a Reservation from a Conference Template 1 In the Conference Templates list select the Conference Template you want to schedule as a Reservation 2 Click the Schedule Reservation from Template button or Right click and select Schedule Reser...

Page 310: ...can be viewed and modified along with all other Reservations using the Reservations Calendar View and Reservations List If you create a recurring reservation all occurrences have the same ID The series number _0000n of each reservation is appended to its Display Name Example Conference Template name Sales Display Name for single scheduled occurrence Sales If 3 recurrences of the reservation are cr...

Page 311: ...ing cascading conferences that are running on different MCUs Administrators can export and import Conference Templates Operators are only allowed to export Conference Templates You can select a single multiple or all Conference Templates to be exported Both Conference Templates and their associated Conference Profiles can be exported and imported simultaneously when enabling the Export includes co...

Page 312: ...Conference Templates from an MCU 1 In the Collaboration Server Web Client main window click the Conference Templates tab The Conference Templates list pane is displayed 2 Click the Export Conference Templates button or right click the Conference Templates list and then click Export Conference Templates The Conference Templates Export dialog box is displayed ...

Page 313: ...xample if you type Templates01 the exported file name is defined as Templates01_confTemplates xml The system automatically defines the Profiles file name field with the same file name prefix as the Templates file name field For example if you type Templates01 in the Templates file name field the exported profiles file name is defined as Templates01_confProfiles xml 6 Click OK to export the Confere...

Page 314: ...e Templates Export dialog box is displayed without the Profiles file name field 5 In the Templates file name field type the file name prefix The file name suffix _confTemplates xml is predefined by the system For example if you type Templates01 the exported file name is defined as Templates01_confTemplates xml The system automatically defines the Profiles file name field with the same file name pr...

Page 315: ...n window click the Conference Templates tab The Conference Templates are displayed 2 Click the Import Conference Templates button or right click the Conference Templates pane and then click Import Conference Templates The Conference Templates Import dialog box is displayed 3 Optional Clear the Import includes conference profiles check box when you only want to import Conference Templates When this...

Page 316: ...lected 5 Click OK to import the Conference Templates and their associated Conference Profiles if selected Conference Templates are not imported when A Conference Template already exists An associated Conference Profile is not defined in the Conference Profiles list When one or more Conference Templates are not imported a Message Alert window is displayed with the templates that were not imported 6...

Page 317: ...icrosoft Outlook e mail clients It enables meetings to be scheduled with video endpoints from within Outlook The add in also adds a Polycom Conference button in the Meeting tab of the Microsoft Outlook e mail client ribbon The meeting organizer clicks the Polycom Conference button to add Conference Information to the meeting invitation Attendees call the meeting at the scheduled Start Time using t...

Page 318: ...e mail clients For more information see the Polycom Unified Communications Deployment Guide for Microsoft Environments b The administrator creates an Microsoft Outlook e mail account for the Collaboration Server If included in the solution Polycom RealPresence DMA system and calendaring enabled endpoints share this e mail account For more information see the Polycom Unified Communications Deployme...

Page 319: ...ption you choose will depend on the configuration of the mailbox in the Exchange Server and the configuration of the Exchange Server itself Option 1 Use this option if the Exchange Server settings have been left at their default values Option 2 Use this option if the Primary SMTP Mailbox is not the default mailbox Option 3 Use this option if the Exchange Server settings have been modified by the a...

Page 320: ...e Server that the Collaboration Server uses to login to its e mail account Field length Up to 80 characters Password Enter the Password the Collaboration Server uses to login to its e mail account as registered in the Microsoft Exchange Server Field length Up to 80 characters Domain Enter the name of the network domain where the Collaboration Server is installed as defined in the Microsoft Exchang...

Page 321: ...nc 335 Option 2 Using an alternate Primary SMTP Mailbox a Define the following fields Exchange Integration Configuration Option 2 Field Description Enable Calendaring Service These fields are defined as for Option 1 above Exchange Server Address User Name Password Domain Accept Appointments ...

Page 322: ...MTP Mailbox in the Microsoft Exchange Server to be monitored by the Collaboration Server Note Although several mailboxes can be assigned to each user in the Microsoft Exchange Server only the Primary SMTP Mailbox is monitored The Primary SMTP Mailbox name does not have to contain either the Collaboration Server s User Name or Domain name Exchange Integration Configuration Option 2 Continued Field ...

Page 323: ...ed as a Static Route For more information see Modifying the Default IP Network Service Exchange Integration Configuration Option 3 Field Description Exchange Server Address If Exchange Server settings have been modified enter the full path to the Microsoft Exchange Server where the Collaboration Server s Microsoft Outlook e mail account is registered for example if the EWS folder has been renamed ...

Page 324: ...icrosoft Outlook can be in a different language to the Collaboration Server Web Client The following languages are supported English French German International Spanish Korean Japanese Simplified Chinese Collaboration Server resource management is the responsibility of the system administrator Conferences initiated by Polycom Conferencing for Microsoft Outlook are ad hoc and therefore resources ar...

Page 325: ...ally added to the existing appointment information The meeting organizer can add a meeting agenda or personal text to the invitation before it is sent The meeting organizer can update or cancel the video enabled meeting in the same manner as for any other meeting When the meeting organizer sends the meeting invitation a meeting record is saved in the Microsoft Exchange Server the RealPresence Coll...

Page 326: ...stem Conference Meeting Room Gathering Slide Subject Display Name of Conference Meeting Room Meeting Name Start End Time Used to calculate the Conference s Duration Record Enable Recording in the Conference or Meeting Room Profile Display Recording option Video Access Number Comprised of MCU Prefix in Gatekeeper Conference Numeric ID Note It is important that MCU Prefix in Gatekeeper field in the ...

Page 327: ...ration Server The RealPresence DMA system uses the Meeting ID contained in the dial in string to access meeting information stored in the Exchange Server database When the meeting information is found on the Exchange Server the Conference Name Organizer Time Duration and Password if enabled are retrieved from the Exchange Server database for display during the Gathering Phase Polycom Solution Supp...

Page 328: ...tion Participant Level Monitoring You can view detailed information on the participant s status using the Participant Properties option The maximum number of participants in a conference In SVC Only conference up to 60 SVC based participants In CP Only conference up to 20 AVC based HD participants or 40 AVC based SD participants In a Mixed CP and SVC conference any combination of SVC and AVC based...

Page 329: ...onference information that is displayed in the Conference list pane you can view the details of the conference s current status and setup parameters using the Conference Properties dialog box Conference monitoring Tab list per conferencing mode and user Tab Name Admin Chairperson Operator CP SVC Mixed VSW CP SVC Mixed VSW CP SVC Mixed VSW General Advanced Gathering Settings Video Quality Video Set...

Page 330: ...ion is displayed in the General tab Conference Properties General Field Description Display Name The Display Name is the conference name in native language and Unicode character sets to be displayed in the Collaboration Server Web Client Note This field is displayed in all tabs Duration The expected duration of the conference using the format HH MM Note This field is displayed in all tabs Permanen...

Page 331: ...s field is not shown when the conference is set as a Permanent Conference Conference Password A numeric password for participants to access the conference Chairperson Password A numeric password used by participants to identify themselves as the conference chairperson ID The conference ID Profile The name of the conference Profile from which conference parameters were taken Line Rate The maximum t...

Page 332: ...t Loss Compensation LPR and DBA is enabled for the conference Auto Terminate When selected indicates that the MCU will automatically terminate the conference when Before First Joins At the End After Last Quits and At the End When Last Participant Remains parameters apply Auto Redialing Indicates whether dial out participants are automatically when selected or manually when cleared connected to the...

Page 333: ...Integration solution None Video Only Video Content Prefer TIP For more information see Collaboration With Cisco s Telepresence Interoperability Protocol TIP Enable FECC When selected Far End Camera Control is enabled FW NAT Keep Alive When selected sends a FW NAT Keep Alive message at specific Intervals for the RTP UDP and BFCP channels The interval specifies how often a FW NAT Keep Alive message ...

Page 334: ...ng Indicates whether the Gathering Phase has been enabled Display Language Indicates the language of the Gathering Slide field headings Note When working with the Polycom Conferencing Add in for Microsoft Outlook the language selected should match the language selected for the conference in the Polycom Conferencing Add in for Microsoft Outlook to ensure that the Gathering Phase slide displays corr...

Page 335: ...eams one for each video protocol H 263 and H 264 This allows endpoints with different protocols to connect and disconnect without having to restart Content sharing in the middle of a conference For more information see Sharing Content Using Multiple Content Resolutions Mode Content Settings Indicates the Content channel resolution set for the conference Possible resolutions are Graphics default mo...

Page 336: ...ce Same Layout When checked forces the selected layout on all conference participants and the Personal Layout option is disabled This option is disabled in a mixed CP and SVC conference Auto Layout When enabled the system automatically selects the conference layout based on the number of participants in the conference Lecturer Indicates the name of the lecturer if one is selected Selecting a lectu...

Page 337: ...Server RMX 800s Virtual Edition Administrator s Guide Polycom Inc 351 7 Click the Audio Settings tab to view the audio setting for the conference 8 If needed you can enable or disable the Mute participants except lecturer setting ...

Page 338: ...ticipant to the list of participants to be Auto Scanned The participants name is removed from the All Participants pane Delete Select a participant and click this button to Delete the participant from the list of participants to be Auto Scanned The participants name is moved back to the All Participants pane Add All Add all participants to the list of participants to be Auto Scanned All participan...

Page 339: ...for the conference 15 Click the Site Names tab to enable or disable the display of site names during the conference and adjust the display properties 16 Click the Message Overlay tab to send text messages to the conference participants during the conference and adjust the display properties of the text messages For more information see Sending Text Messages During a Conference Using Message Overla...

Page 340: ...uration of the conference using the format HH MM Note This field is displayed in all tabs Conferencing Mode The conferencing mode for the conference Routing Name The ASCII name of the conference It can be used by H 323 and SIP participants for dialing in directly to the conference It is used to register the conference in the gatekeeper and the SIP server Start Time The time the conference started ...

Page 341: ...ms Max Number of Participants Indicates the total number of participants that can be connected to the conference The Automatic setting indicates the maximum number of participants that can be connected to the MCU according to resource availability Conference Properties Advanced Parameters Field Option Description Auto Terminate When selected indicates that the MCU will automatically terminate the ...

Page 342: ...the RTP UDP and BFCP channels The interval specifies how often a FW NAT Keep Alive message is sent For more information see RealPresence Collaboration Server 800s Virtual Edition Network Port Usage on page 37 Conference Properties Video Quality Parameters Field Option Description People Video Definition Video Quality Indicates the resolution and frame rate that determine the video quality set for ...

Page 343: ...nt Video Definition AS SIP This option is not supported with RealPresence Collaboration Server 800s Virtual Edition Multiple Content Resolutions Multiple Content Resolutions is not supported in SVC conferences Content Settings In SVC conferencing this is always set to Graphics Content Protocol In SVC conferencing this is always set to H 264 Cascade and SVC Optimized Content Resolution Resolution i...

Page 344: ...he Conference Properties dialog box Monitoring of Operator Conferences and Participants Requiring Assistance CP and Mixed CP and SVC Conferences Operator conferences are monitored in the same way as standard ongoing conferences Each Operator conference includes at least one participant the Operator You can view the properties of the Operator conference by double clicking the conference entry in th...

Page 345: ...th the exclamation point icon and the status Awaiting Operator The appropriate voice message is played to the relevant participants indicating that assistance will be provided shortly The following icons and statuses are displayed in the Participant Status column When the Operator moves the participant to the Operator conference for individual assistance the participant Status indications are clea...

Page 346: ...ence by entering the wrong conference ID or conference password and waits for the operator s assistance The participant requests Operator s Assistance during the ongoing conference This list is used as reference only Participants can be assisted and moved to the Operator conference or the destination conference only from the Participants list of the Entry Queues or ongoing conference where they ar...

Page 347: ...rticipant entry Alternatively right click a participant and then click Participant Properties The Participant Properties dialog box opens displaying the last opened tab Participant monitoring Tab list per participant connection type and user Tab Name Admin Chairperson Operator AVC H 323 AVC SVC SIP AVC H 323 AVC SVC SIP AVC H 323 AVC SVC SIP General Advanced Information Media Sources H 245 SDP Con...

Page 348: ...te of the participant s endpoint It enables you to perform administrative configuration and troubleshooting activities on the endpoint The connection is available only if the IP address of the endpoint s internal site is filled in the Website IP Address field in the Participant Properties General dialog box Note This field is displayed in all tabs Endpoint Type Indicates whether the participant is...

Page 349: ...and Mixed CP and SVC Conferences Mute Suspend Indicates if the endpoint s audio and or video channels have been muted suspended The entity that initiated audio mute or video suspend is also indicated MCU Audio or Video channel has been muted suspended by the MCU User Channels have been muted suspended by the Collaboration Server user Participant Channels have been muted suspended by the participan...

Page 350: ...rived from the MCU s operating system time format Disconnection Time The date and time the defined participant disconnected from the conference Connection Retries Left Indicates the number of retries left for the system to connect defined participant to the conference Call Disconnection Cause Displays the cause for the defined participant s disconnection from the conference See Appendix A Appendix...

Page 351: ...ation Server RMX 800s Virtual Edition Administrator s Guide Polycom Inc 365 Participant Properties H 245 SDP Parameters Field Description Remote Capabilities Lists the participant s capabilities as declared by the endpoint ...

Page 352: ...channels Remote Communication Mode Displays the actual capabilities used by the endpoint when establishing the connection with the MCU Endpoint to MCU Local Communication Mode Displays the actual capabilities used by the MCU when establishing the connection with the participant s endpoint MCU to Endpoint Participant Properties H 245 SDP Parameters Field Description ...

Page 353: ... is inactive bit rate value is 0 For example if the participant is connected without video the bit rate for the video channel is 0 Note The CTS Audio Auxiliary channel is used only for Content In all other cases the bit rate shown in this column for this channel is 0 Packet Loss The accumulated count of all packets that are missing according to the RTCP report since the channel was opened This fie...

Page 354: ... the synchronization on a video Intra frame was successful Video Resolution The video resolution of the participant Rx Rate The received line rate Tx Rate The transmitted line rate Tx Video Sync Loss When checked indicates a video synchronization problem in the outgoing channel from the MCU The counter indicates the sync loss count Rx Video Sync Loss When checked indicates a video synchronization ...

Page 355: ...e transport protocol TCP UDP of the MCU to which the participant is connected and the port number allocated to the participant incoming media stream on the MCU side Participant IP Address The IP address and the transport protocol TCP UDP of the participant and the port number allocated to the media stream on the participant side ICE RealPresence Collaboration Server 800s Virtual Edition IP Address...

Page 356: ...and the media connection is direct using local addresses Relay Media between the Collaboration Server and the participant passes through a media relay server Firewall Media connection between the Collaboration Server and the participant is done using their external IP addresses the IP addresses as seen outside of the local network Media Info This table provides information about the audio and vide...

Page 357: ... that it is still connected Gatekeeper State Indicates the status of the participant s registration with the gatekeeper and the bandwidth allocated to the participant The following statuses may be displayed ARQ Admission Request indicates that the participant has requested the gatekeeper to allocate the required bandwidth on the LAN Admitted indicates that the gatekeeper has allocated the required...

Page 358: ...nitoring SIP BFCP Content In the SIP Participant Properties dialog box BFCP status information appears in All three panes of the SDP tab The Channel Status tab The Channel Status Advanced tab Participant Properties Gatekeeper Status Parameters Field Description Requested Bandwidth The bandwidth requested by the MCU from the SIP server Allocated Bandwidth The actual bandwidth allocated by the SIP s...

Page 359: ...ut or blocks content for SIP endpoints when a quick re connection is performed It can take several minutes to detect the SIP endpoint disconnection using the SIP standard behavior In a normal SIP video call audio and video RTP and RTCP messages are sent from the endpoints to the MCU to detect the signaling of connected endpoints Conversely SVC endpoints might not send video RTP messages to the MCU...

Page 360: ...can send RTCP RTP messages and empty RTP audio messages When the time that was set in the system flag has elapsed and no RTCP or RTP message has been received on the audio channel the MCU disconnects the endpoint from the conference SIP audio only endpoints use the audio channel only When the time that was set in the system flag has elapsed and no RTCP or RTP message has been received on the audio...

Page 361: ...trator s Guide Polycom Inc 375 The Telepresence mode of the participant is indicated RPX the participant s endpoint is transmitting 4 3 video format TPX the participant s endpoint is transmitting 16 9 video format None the participant s endpoint is neither RPX nor TPX ...

Page 362: ...rding Link defined on the Collaboration Server can be given a descriptive name and can be associated with one VRR saved on the Polycom RSS 4000 The following guidelines apply A Recording Link that is being used by an ongoing conference cannot be deleted A Recording Link that is assigned to a Profile cannot be deleted The Recording Link supports H 264 High Profile with H 323 connections While a Pro...

Page 363: ...es must be set in the Conference IVR Service to enable recording related voice messages to be played and to allow the conference chairperson to control the recording process using DTMF codes Recording enabled Profile recording must be enabled in the Conference Profile assigned to the recorded conference If Multiple Recording Links are being defined for Virtual Recording Rooms VRRs created and save...

Page 364: ...keeper is configured enter the IP Address of the RSS Example If the RSS IP address is 173 26 120 2 enter 173 26 120 2 If a gatekeeper is configured you can either enter the IP address or an alias see the alias description Alias Name If using the endpoint s alias instead of IP address first select the alias type and then enter the endpoint s alias If you are associating this recording link to a VRR...

Page 365: ...ettings for an existing Conference IVR Service 1 In the RMX Management pane click the IVR Services button The IVR Services are listed in the IVR Services list pane 2 To modify the default recording settings double click the Conference IVR Service or right click and select Properties The Conference IVR Service Properties dialog box is displayed 3 To assign voice messages other than the default clic...

Page 366: ... 8 Click OK Enabling the Recording in the Conference Profile To be able to record a conference the recording options must be enabled in the Conference Profile assigned to it You can add recording to existing Profiles by modifying them To enable recording for a conference 1 In the Collaboration Server Management pane click the Conference Profiles button The Conference Profiles list is displayed 2 C...

Page 367: ...ings in the dialog box Recording Link Select a recording link for the conference from the list Start recording Select one of the following Immediately conference recording is automatically started upon connection of the first participant Upon Request the operator or chairperson must initiate the recording manual Audio only Select this option to record only the audio channel of the conference Note ...

Page 368: ...NCRYPT_CONF System Flag is set to YES a non encrypted Recording Link is to be allowed to connect to an encrypted conference The following table summarizes the connection possibilities for a Recording Link that is to be connected to a conference for each of the conference profile and Entry Queue encryption options Connections by Recording Link and Conference Encryption Settings Display Recording Ic...

Page 369: ...tarted the recording process can be stopped and restarted from the Chairperson s endpoint using DTMF codes or from the Collaboration Server Web Client After the recording process has finished the recording can be identified in the RSS 2000 4000 by its Collaboration Server conference name Recording Link Layout When the video layout of the conference is set to Auto Layout the recording of the confer...

Page 370: ... apply to the Recording Link Auto Layout default settings Using the Collaboration Server Web Client to Manage the Recording Process To manage the recording process using the right click menu Right click the Recording participant in the conference and select from one of the following options 2 3 4 5 6 7 8 9 10 or more Participants Conference Auto Layout Default Settings Recording Link Auto Layout S...

Page 371: ...Video option enables the incoming video of the recording link participant to be part of the conference layout This feature may be used to play back previously recorded video or audio feeds in the conference layout For more information see the RSS 4000 User Guide Participant Properties The Participant Properties option displays viewing only information for monitoring e g communication capabilities ...

Page 372: ... 386 Using DTMF Codes to Manage the Recording Process By entering the appropriate DTMF code on the endpoint the chairperson can Stop the recording 74 Pause it 75 or Start Resume the recording 73 For more information on managing the recording process via DTMF codes see the RSS 2000 User s Guide ...

Page 373: ...d maintenance tasks Administrator Read only A user with Administrator permission with the same viewing and monitoring permissions of a regular Administrator However this user is limited to creating system backups and cannot perform any other configuration or conference related operation Operator An Operator can manage Meeting Rooms Profiles Entry Queues and SIP Factories and can also view the Coll...

Page 374: ...Administrator user called POLYCOM whose password is POLYCOM However once you have defined other authorized Administrator users it is recommended to remove the default user You can view the list of users that are currently defined in the system To view the users currently defined in the system 1 In the RMX Management pane click the Users button The Users pane is displayed The list includes three co...

Page 375: ...ame used by the user when logging into the system 5 In the Password text box enter the new user s password This will be the user s password when logging into the system 6 In the Authorization Level list select the user type Administrator Administrator Read Only Operator Chairperson or Auditor 7 Optional To associate a user with a machine a In the User Properties dialog box select the Associate wit...

Page 376: ...ge their own password and other users passwords Users with Operator authorization can change their own password To change a user s password 1 In the RMX Management pane click the Users option 2 Right click the user and click Change User Password The Change Password dialog box opens 3 Enter the Old Password current New Password and Confirm the New Password 4 Click OK The user s password is changed ...

Page 377: ...ck the user to be disabled and select Disable User in the menu A confirmation box is displayed 3 Click YES The User status in the Users list Disabled column changes to Yes Enabling a User An administrator can enable a User who was disabled manually by the administrator To enable a user 1 In the RMX Management pane click the Users button The Users pane is displayed 2 Right click the user to be enab...

Page 378: ...st Disabled column changes to NO Renaming a User To rename a user 1 In the RMX Management pane click the Users button The Users pane is displayed 2 Right click the user to be renamed and select Rename User The Rename User dialog box is displayed 3 Enter the user s new name in the New User Name field and click OK The user is renamed and is forced to change his her password ...

Page 379: ... account Application users are only supported when TLS security is enabled and Request peer certificate is selected TLS security cannot be disabled until all application user accounts have been deleted from the system For Secure Communications an administrator must set up on the Collaboration Server system a machine account for the RealPresence CMA DMA XMA system with which it interacts This machi...

Page 380: ... CMA RealPresence DMA system and XMA cannot be registered within Active Directory as regular users CMA and RealPresence DMA system application users must be manually The only restriction is that TLS mode is enabled together with client certificate validation If the above configuration are set off it will not be possible to add machine accounts When setting the TLS mode off the system should check ...

Page 381: ...ed to the MCU Notes that are added to the Notes list are updated on all workstations by closing and re opening the Notes window Notes can be written in any Unicode language Using Notes To create a note 1 On the Collaboration Server menu click Administration Notes The Notes window opens 2 In the Notes toolbar click the New Note button or right click anywhere inside the Notes window and select New N...

Page 382: ... right click the entry and select Note Properties The note opens for viewing or editing To delete a note 1 In the Notes list select the entry for the note to delete and click the Delete Note button or right click the entry and select Delete Note A delete confirmation dialog box is displayed 2 Click OK to delete the note or click Cancel to keep the note ...

Page 383: ...ferencing Service The RealPresence Collaboration Server 800s Virtual Edition allows you only to view the parameters of the IP Network Services in the RealPresence Collaboration Server Web Client or the RMX Manager but you cannot define a new IP Network Service or modify the parameters of an existing Network Service Attempting to do so may cause unexpected results including complete inability to us...

Page 384: ...twork during First Time Power up For more information see thePolycom RealPresence Collaboration Server 800s Virtual Edition Getting Started Guide Installing the RealPresence Collaboration Server 800s and Appendix G Configuring Direct Connections to the Collaboration Server In the RealPresence Collaboration Server Virtual Edition with DHCP available the Management Network parameters are automatical...

Page 385: ...ork Service 1 In the RMX Management pane click the IP Network Services button 2 In the IP Network Services list pane double click the Management Network entry The Management Network Properties IP dialog box opens 3 Modify the following fields RealPresence Collaboration Server 800s Default Management Network Service IP Changes made to any of these parameters only take effect when the Collaboration ...

Page 386: ...permitted Link Local Multicast Anycast Control Unit IP Address IPv4 The IPv4 address of the Collaboration Server This IP address is used by the Collaboration Server Web Client to connect to the Collaboration Server IPv6 The IPv6 address of the MCU This IP address is used by the Collaboration Server Web Client to connect to the Collaboration Server Note Internet Explorer 7 is required for the Colla...

Page 387: ...elf Management Server This IP address is used by the Collaboration Server Web Client for Hardware Monitoring purposes Note Internet Explorer 7 is required for the Collaboration Server Web Client to connect to the MCU using IPv6 All Click the All button to display the IPv6 addresses as follows Auto If selected Site Local and Global site addresses are displayed Manual If selected only the Manual sit...

Page 388: ...r in the list determines the order in which the system looks for the endpoints on the various networks If the address is in the local subnet no router is used To define a static route starting with the first click the appropriate column and enter the required value Router IP Address Enter the IP address of the router Remote IP Address Enter the IP address of the entity to be reached outside the lo...

Page 389: ...servers are not used in the network Specify to enter the IP addresses of the DNS servers Note The IP address fields are enabled only if Specify is selected Register Host Names Automatically to DNS Servers Select this option to automatically register the MCU Signaling Host and Shelf Management with the DNS server Local Domain Name Enter the name of the domain where the MCU is installed DNS Servers ...

Page 390: ...re the Default IP Service It starts automatically if no Default IP Network Service is defined This happens during First Time Power up before the service has been defined or if the Default IP Service has been deleted followed by an Collaboration Server restart The IP Management Service tab in the Fast Configuration Wizard is enabled only if the factory default Management IP addresses were not modif...

Page 391: ...Displays the network type selected during the First Entry configuration The Default IP Network icon indicates the selected environment You can select H 323 For an H 323 only Network Service SIP For a SIP only Network Service H 323 SIP For an integrated IP Service Both H 323 and SIP participants can connect to the MCU using this service Note This field is displayed in all Default IP Service tabs Si...

Page 392: ...finitions of the Routers tab are the same as for the Default Management Network For more information see step 3 5 Optional Click the DNS tab Settings in this dialog box are relevant to Multiple Network Services only For more information see NAT Network Address Translation Traversal Subnet Mask Enter the subnet mask of the MCU Default value 255 255 255 0 Field Description ...

Page 393: ...s host name as registered in the DNS or IP address Note When in IPv4 IPv6 or in IPv6 mode it is easier to use Names instead of IP Addresses Alternate Gatekeeper IP Address or Name Enter the DNS host name or IP address of the gatekeeper used as a fallback gatekeeper used when the primary gatekeeper is not functioning properly MCU Prefix in Gatekeeper Enter the number with which this Network Service...

Page 394: ...n and not a keep alive operation an alternate gatekeeper address may be returned Aliases Alias The alias that identifies the Collaboration Server s Signaling Host within the network Up to five aliases can be defined for each Collaboration Server Note When a gatekeeper is specified at least one alias must be entered in the table Additional aliases or prefixes may also be entered Type The type defin...

Page 395: ... external entities When cleared the system uses the default port range and allocates 4 RTP and 4 RTCP ports for media channels Audio Video Content and FECC Note When ICE Environment is enabled 8 additional ports are allocated to each call Click this check box to manually define the port ranges or to limit the number of ports to be left open TCP Port from to Displays the default settings for port n...

Page 396: ... packet header The Collaboration Server s implementation of QoS is defined per Network Service not per endpoint 11 View or modify the following fields RealPresence Collaboration Server 800s Default IP Service Conferencing QoS Parameters If the network administrator does not specify an adequate port range the system will accept the settings and issue a warning Calls will be rejected when the Collab...

Page 397: ...s the default mode as it is capable of providing priority services to all types of routers as well as being currently the most common mechanism Audio Video You can prioritize audio and video IP packets to ensure that all participants in the conference hear and see each other clearly Select the desired priority The scale is from 0 to 5 where 0 is the lowest priority and 5 is the highest The recomme...

Page 398: ...rver Select Specify to manually configure SIP servers Off if SIP servers are not present in the network SIP Server Type Select Generic for non Microsoft environments Microsoft for Microsoft environments Refresh Registration This defines the time in seconds in which the Collaboration Server refreshes it s registration on the SIP server For example if 3600 is entered the Collaboration Server will re...

Page 399: ...cified in Certificate Allow Incomplete Revocation Checks Skip Certificate Validation for OSCP Responder SIP Servers Primary Alternate Server Parameter Server IP Address Enter the IP address of the preferred SIP server If a DNS is used you can enter the SIP server name Note When in IPv4 IPv6 or in IPv6 mode it is easier to use Names instead of IP Addresses Server Domain Name Enter the name of the d...

Page 400: ...same as the SIP Server If they differ modify the IP address of the Outbound Proxy and the listening port number if required Note When in IPv4 IPv6 or in IPv6 mode it is easier to use Names instead of IP Addresses Port Enter the port number the outbound proxy is listening to The default port is 5060 When updating the parameters of the SIP Server in the IP Network Service SIP Servers dialog box the ...

Page 401: ... the Collaboration Server will use to authenticate itself with the SIP proxy This name must be defined in the SIP Proxy These fields can contain up to 20 ASCII characters Password Enter the password the Collaboration Server will use to authenticate itself with the SIP proxy This password must be defined in the SIP proxy H 323 Authentication Click this check box to enable H 323 server authenticatio...

Page 402: ...ed 18 Click the OK button Field Description ICE Environment Select MS for Microsoft ICE implementation to enable the ICE integration Server User Name Enter the Collaboration Server User name as defined in the Active Directory For example enter rmx1234 This field is disabled if the ICE Environment field is set to None When updating the parameters of the SIP Server in the IP Network Service SIP Serv...

Page 403: ...Edition Default Management Network Service IP In the RealPresence Collaboration Server 800s Virtual Edition these settings can only be changed in the console Text User Interface For more information see the Polycom RealPresence Collaboration Server 800s Virtual Edition Getting Started Guide Manual IP Configuration on page 1 21 Field Description Network Service Name Displays the name of the Managem...

Page 404: ...tion Default Management Network Service Routers If an attempt is made to modify these settings the message below will be displayed Field Description Default Router IP Address IPv4 The IP address of the default router The default router is used whenever the defined static routers are not able to route packets to their destination The default router is also used when host access is restricted to one...

Page 405: ...ith the first click the appropriate column and enter the required value Router IP Address The IP address of the router Remote IP Address The IP address of the entity to be reached outside the local network The Remote Type determines whether this entity is a specific component Host or a network If Host is selected in the Remote Type field enter the IP address of the endpoint If Network is selected ...

Page 406: ... name is PolycomMCU DNS Off if DNS servers are not used in the network Specify to enter the IP addresses of the DNS servers Note The IP address fields are enabled only if Specify is selected Register Host Names Automatically to DNS Servers Select this option to automatically register the MCU Signaling Host with the DNS server Local Domain Name Enter the name of the domain where the MCU is installe...

Page 407: ...work entities such as the gatekeeper DNS SIP proxy and Outbound proxy and their interaction with the MCU To monitor signaling status 1 In the RMX Management pane click Signaling Monitor 2 In the Signaling Monitor pane double click Default IP Service The IP Network Services Properties RMX CS IP tab opens The RMX CS IP tab displays the following fields If an attempt is made to modify these settings ...

Page 408: ... default router is used whenever the defined static routers are not able to route packets to their destination The default router is also used when host access is restricted to one default router Subnet Mask The subnet mask of the MCU Default value 255 255 255 0 IPv6 Scope IP Address Note Global The Global Unicast IP address of the Collaboration Server Site Local The IP address of the Collaboratio...

Page 409: ... The Signaling Host is registered with the gatekeeper Not Registered The registration of the Signaling Host with the gatekeeper failed Registration Interval The interval in seconds between the Signaling Host s registration messages to the gatekeeper This value is taken from either the IP Network Service or from the gatekeeper during registration The lesser value of the two is chosen Role Active Th...

Page 410: ...operties SIP Servers Field Description Role Active The default SIP Server is used for SIP traffic Backup The SIP Server is used for SIP traffic if the preferred proxy fails Name The name of the SIP Server IP Address The SIP Server s IP address Status The connection state between the SIP Server and the Signaling Host Not Available No SIP server is available Auto Gets information from DHCP if used ...

Page 411: ...erver STUN Server UDP STUN Server TCP Relay Server UDP Relay Server TCP IP Address The ICE Server s IP Address Status 1 2 3 4 A status is displayed for each media card installed in the Collaboration Server Connection O K MS register fail MS subscribe fail MS service fail Connection failed User password failed Channel didn t receive any packets for 5 seconds Channel exceeded allotted bandwidth Unkn...

Page 412: ...anager to connect to the Collaboration Server using IPv6 The default IP address version is IPv4 The IP address field in the Address Book entry for a defined participant can be either IPv4 or IPv6 A participant with an IPv4 address cannot be added to an ongoing conference while the Collaboration Server is in IPv6 mode nor can a participant with an IPv6 address be added while the Collaboration Serve...

Page 413: ...d IP Security IPSec Protocols are not supported Ethernet Settings In the Emphasis RealPresence Collaboration Server 800s the automatically identified speed and transmit receive mode of each LAN port used by the system can be manually modified if the specific switch requires it To modify the automatic LAN port configuration 1 On the Collaboration Server menu click Setup Ethernet Settings The Ethern...

Page 414: ...econd Half Duplex Note To maximize conferencing performance especially in high bit rate call environments a 1Gb connection is recommended 3 Click the OK button NAT Network Address Translation Traversal NAT Traversal is a set of techniques enabling participants behind firewalls to connect to conferences hosted on the Collaboration Server remotely using the internet Session Border Controller SBC All...

Page 415: ...Actual deployments will depend on user requirements and available infrastructure Remote Connection Using the Internet The following Remote Connection call flow options are supported Remote Connections Enterprise Client CMA Client Environment Registered SBC Registered Environment SIP H 323 Yes SAM Acme Packet Yes SIP SIP H 323 No SAM Acme Packet No SIP SIP H 323 No SAM Only No H 323 ...

Page 416: ...nly allow UDP packets into the network through ports that have been used to send packets out By default the Collaboration Server sends a FW NAT Keep Alive message every 30 seconds As there is no traffic on the Content and FECC channels as a call begins the firewall will not allow any incoming packets from the Content and FECC channels in until the Collaboration Server sends out the first of the FW...

Page 417: ...esence Mobile endpoint can send content to a conference the value of the system flag NUM_OF_INITIATE_HELLO_MESSAGE_IN_CALL_ESTABLISHMENT must be set to at least 3 For more details on modifying the values of system flags see Manually Adding and Deleting System Flags SIP Proxy Failover With Polycom Distributed Media Application DMA 7000 Collaboration Server systems that are part of a RealPresence DM...

Page 418: ...dition Collaboration Server Network Port Usage Summary Connection Type Port Number Protocol Description Configurable HTTP 80 TCP Management between the Collaboration Server and Collaboration Server Web Client No HTTPS 443 TCP Secured Management between the Collaboration Server and Collaboration Server Web Client No DNS 53 TCP Domain name server Can be disabled in the IP Network Service DHCP 68 TCP...

Page 419: ...service SIP Outbound proxy 5060 60000 UDP TCP Connection to the SIP outbound proxy Sometimes port 60000 is used when the system cannot reuse the TCP port This port can be set in the Central signaling CS configuration file Yes in the IP service Alternative SIP Outbound proxy 5060 60000 UDP TCP Connection to the alternate SIP outbound proxy Sometimes port 60000 is used when the system cannot reuse t...

Page 420: ...onfiguration Requirements LAN Redundancy is available by default and is enabled by connecting the additional LAN cable to LAN 3 or LAN 4 Signaling and Media Redundancy On the RealPresence Collaboration Server 800s LAN2 is used for media and signaling and LAN 3 and LAN 4 are the redundant media ports Collaboration Server Rear View Media Redundancy on the Collaboration Server is dependent on the set...

Page 421: ...stem to provide enhanced security This addresses the requirement in an organization that different groups of participants be supported on different networks For example some participants may be internal to the organization while others are external System Flag Value Collaboration Server LAN_REDUNDANCY NO MULTIPLE_SERVICES NO No redundancy LAN_REDUNDANCY NO MULTIPLE_SERVICES YES LAN_REDUNDANCY YES ...

Page 422: ... Host IP Address and the Media IP Address cannot be different Maximum number of services that can be defined per Collaboration Server platform Maximum Number of Network Services A DNS server can be specified for each IP Network Service and for the Collaboration Server Management Network Service In the Network Services that do not include the DNS server use the IP addresses of the various devices t...

Page 423: ...e Connecting the Cables to the MCU 3 First Entry Power up and Configuration Power up the Collaboration Server For more details see the Polycom RealPresence Collaboration Server 800s Virtual Edition Getting Started Guide Procedure 1 First time Power up Register the Collaboration Server For more details see the Polycom RealPresence Collaboration Server 800s Virtual Edition Getting Started Guide Proc...

Page 424: ... For more information see the RealPresence Collaboration Server 800s Administrator s Guide Manually Adding and Deleting System Flags IP Network Service Definition Use this procedure to define Network Services in addition to the Network Service already defined during first entry installation and configuration Each of the defined Network Service can be associated with one or more media cards install...

Page 425: ...ntegrated IP Service Both H 323 and SIP participants can connect to the Collaboration Server using this service Note This field is displayed in all Default IP Service tabs Signaling Host IP Address This field is disabled as only one IP address is used for the signaling Media Card IP address If each of LAN ports designated for signaling and media LAN2 LAN3 and LAN4 on the system can be used with a ...

Page 426: ...ined per service ALLOW_NON_ENCRYPT_PARTY_IN_ENCRYPT_CONF ENABLE_H239 SIP_ENABLE_FECC ENABLE_CLOSED_CAPTION ALLOW_NON_ENCRYPT_RECORDING_LINK_IN_ENCRYPT_CONF NUMERIC_CONF_ID_LEN NUMERIC_CONF_ID_MIN_LEN NUMERIC_CONF_ID_MAX_LEN ENABLE_CASCADED_LINK_TO_JOIN_WITHOUT_PASSWORD MAX_CP_RESOLUTION QOS_IP_AUDIO QOS_IP_VIDEO QOS_IP_SIGNALING ENABLE_CISCO_GK SIP_FREE_VIDEO_RESOURCES FORCE_CIF_PORT_ALLOCATION MS...

Page 427: ..._IP DISABLE_WIDE_RES_TO_SIP_DIAL_OUT SEND_SIP_BUSY_UPONRESOURCE_THRESHOLD 5 Click the Routers tab 6 Define the routers used in this network and that are other than the routers defined in the Management Network The field definitions of the Routers tab are the same as for the Default Management Network For more information see the RealPresence Collaboration Server 800s Default Management Network Ser...

Page 428: ...rvice For more information see the RealPresence Collaboration Server 800s Default IP Service Conferencing Ports Parameters Field Description Service Host Name Enter the host name of this network Service Each Network Service must have a unique Host Name otherwise an error message is displayed DNS Select Off if no DNS server is used in this network Specify to enter the IP address of the DNS server u...

Page 429: ... Default IP Network Service SIP Advanced 18 Click the OK button The new Network Service is added to the IP Network Services list pane Setting a Network Service as Default The default Network Service is used when no Network Service is selected for dial out participants In addition the Signaling Host IP address and the MCU Prefix in GK displayed on the Collaboration Server Web Client main screen are...

Page 430: ...tions The Collaboration Server Web Client displays the Signaling Host IP Address and MCU Prefix in GK parameters as defined in the Default H 323 Network Service Resolution Configuration These configurations are set for the system and are applied to all the Network Services Conference Profile Registration of conferencing entities such as ongoing conferences Meeting Rooms Entry Queues SIP Factories ...

Page 431: ...vices defined in the system up to three in the RealPresence Collaboration Server 800s Virtual Edition Double clicking a Network Service displays it properties and status Conferencing Each conference on the Collaboration Server can host participants from the different IP Network networks simultaneously Defining AVC Dial Out Participants When defining AVC dial out participants you can select the Net...

Page 432: ...he dial in call will be connected to the conference In the Participant pane a new column Service Name was added indicating the name of Network Service used for the participant s connection Resource Report The Resource Report displays the resource usage in total and per Network Service in a table format The Resources per Service table provides the actual information on resource usage and availabili...

Page 433: ... Collaboration Server and not per Network Service Therefore it may not be an accurate representation of the availability of resources for conferencing as one Network Service may run out of available resources while another Network Service may have all of it resources available In such a case the port gauges may show that half of the system resources are available for conferencing while calls via t...

Page 434: ...ideo slides in English To customize the IVR messages and video slide perform the following operations Record the required voice messages and create a new video slide For more information see Creating a Welcome Video Slide Optional Add the language to the list of languages supported by the system Upload the voice messages to the MCU This can be done as part of the language definition or during the ...

Page 435: ...IVR Service Delete Service Deletes the selected IVR service s Set Default Conference IVR Service Sets the selected Conference IVR Service as default When creating a new conference Profile the default IVR Service is automatically selected for the Profile but can be modified Set Default Entry Queue Service Sets the selected Entry Queue IVR Service as default When creating a new Entry Queue the defau...

Page 436: ... are created This step is required before the creation of additional IVR messages using languages that are different from English or if you want to download additional voice files to existing files in one operation and not during the IVR service definition To add a language 1 In the Collaboration Server Management pane expand the Rarely Used list 2 Click the IVR Services entry 3 In the Conference ...

Page 437: ...t steps To upload messages to the MCU 1 To upload the files to the MCU in the Supported Languages dialog box click the Add Message File button The Add Message File dialog box opens Audio files are uploaded to the MCU one by one 2 In the IVR Message Language list select the language for which the audio file will be uploaded to the MCU 3 In the IVR Message Category list select the category for which...

Page 438: ...cipant connects to the conference or Entry Queue Conference Chairperson Request Chairperson Identifier Requests the participants to enter the chairperson identifier key Request Chairperson Password Requests the participant to enter the chairperson password Request Chairperson Password Retry When the participant enters an incorrect chairperson password requests the participant to enter it again Gen...

Page 439: ...ional audio file to be uploaded to the MCU 11 Once all the audio files are uploaded to the MCU close the Add Message File dialog box and return to the Add Language dialog box 12 Click OK Defining a New Conference IVR Service The Collaboration Server is shipped with two default Conference IVR Services and all its audio messages and video slide You can define new Conference IVR Services or modify th...

Page 440: ...to use an external database application to verify a participant s right to join the conference For more information see Conference Access with External Database Authentication Select one of the following options Never The participant s right to join the conference will not be verified with an external database application default Always Any participant request to join the conference is validated w...

Page 441: ...ome Message twice disable the Welcome Message in the Conference IVR Service 5 Select the General Welcome Message to be played when the participant enters the conference IVR queue 6 To upload an audio file for an IVR message click Add Message File The Install File dialog box opens Timeout for User Input Sec Enter the duration in seconds that the system will wait for the participant s input before p...

Page 442: ...x to enable the chairperson functionality If this feature is disabled participants are not able to connect as the chairperson 9 Select the various voice messages and options for the chairperson connection The Collaboration Server unit is bundled with default audio IVR message files To upload a customized audio file see Creating Audio Prompts and Video Slides When both Conference Password and Chair...

Page 443: ...that requests the participants to enter the key that identifies them as the conference chairperson Request Chairperson Password Select the audio file that prompts the participant for the chairperson password Retry Chairperson Password Select the audio file that prompts participants to re enter the chairperson password if they enter it incorrectly Chairperson Identifier Key Enter the key to be used...

Page 444: ...rm various operations or when a change occurs 15 To assign the appropriate audio file to the message type click the appropriate table entry in the Message File column A drop down list is enabled 16 From the list select the audio file to be assigned to the event indication 17 Repeat steps 15 and 16 to select the audio files for the required messages The following types of messages and prompts can b...

Page 445: ...ayed when the participant enters an invalid password for example when a password is already in use Change Passwords Menu This voice menu is played when the participants requests to change the conference password This message details the steps required to complete the procedure Conference is Locked This message is played to participants attempting to join a Secured conference Conference is Secured ...

Page 446: ...nt of the lack of Video Resources in the Collaboration Server and that he she is being connected as Audio Only Participant Help Menu A voice menu that is played upon request from a participant listing the operations and their DTMF codes that can be performed by any participant Password Changed Successfully A message is played when the password was successfully changed Recording Failed This message...

Page 447: ... Roll Call option is selected 20 To assign the audio file to the message type in the Message File column click the appropriate table entry An arrow appears in the Message File column 21 Click the arrow to open the Message File list and select the appropriate audio file If Enable Tone Notifications option is selected If the Roll Call option is enabled you must assign the appropriate audio files to ...

Page 448: ...e Video Services dialog box opens If the Tones option is enabled you must assign the appropriate audio files to all notification types The Collaboration Server system is shipped with two default tones Entry_tone wav and Exit_tone wav If required you can upload customized audio files that will be played when participants join or leave the conference If the option to play a tone when a cascading lin...

Page 449: ...vice A low resolution slide to be used with low resolution endpoints A high resolution slide to be used with high resolution endpoints The following table summarizes the recommended input slide formats and the resulting slides that are generated The Click View and Invite Participants features are disabled in SVC and mixed CP and SVC conferences IVR Slide Input Output Formats Slide Resolution Forma...

Page 450: ...e low resolution and a new low resolution custom source file is uploaded new low resolution custom slides are created The existing high resolution custom slides are not deleted 24 Define the following parameters 25 If the video slide file was not uploaded to the MCU prior to the IVR Service definition click the Add Slide Low Resolution button to upload a Low Resolution Slide Add Slide High Resolut...

Page 451: ...w Conference IVR Service Properties DTMF Codes Operation DTMF String Permission Mute My Line 6 Everyone Unmute My Line 6 Everyone Mute All Except Me 5 Chairperson Cancel Mute All Except Me 5 Chairperson Change Password 77 Chairperson Mute Incoming Participants 86 Chairperson Unmute Incoming Participants 86 Chairperson Play Help Menu 83 Everyone Terminate Conference 87 Chairperson Change To Chairpe...

Page 452: ...rticipants 0 Everyone Request assistance for conference Note This option is not available for SVC participants 00 Chairperson Request to Speak 99 Everyone By default the Secure Unsecure Conference and Show Number of Participants options are enabled in the Conference IVR Service These options can be disabled by removing their codes from the Conference IVR Service To disable the Text Indication opti...

Page 453: ...g Room define the Chairperson Password in the conference General dialog box For more information see Creating a New Meeting Room Controlling the receipt of in band and out of band DTMF Codes The RFC2833_DTMF System Flag controls the receipt of in band or out of band DTMF Codes When set to YES default the RMX will receive DTMF Codes sent in band When set to NO the RMX receives DTMF Codes sent out o...

Page 454: ... The languages are defined in the Supported Languages function External Server Authentication This option is used for Ad Hoc conferencing to verify the participant s permission to initiate a new conference For a detailed description see Appendix D Appendix D Ad Hoc Conferencing and External Database Authentication Select one of the following options None to start a new conference without verifying...

Page 455: ...erties Conference Chairperson Options and Messages 6 Click the Conference ID tab DTMF Delimiter The interaction between the caller and the system is done via touch tone signals DTMF codes Enter the key that will be used to indicate a DTMF command sent by the participant or the conference chairperson Possible keys are the pound key or star If the files were not uploaded prior to the definition of t...

Page 456: ...o each message type as follows In the Message File column click the table entry and then select the appropriate audio message 9 Click the General tab Entry Queue IVR Service Properties Conference ID Field Option Description Request Conference ID Prompts the participant for the conference ID Retry Conference ID When the participant entered an incorrect conference ID requests the participant to ente...

Page 457: ...o message is the first message after the call is connected preceding all other IVR messages The message is called No Video Resources Audio Only and the message file wav is called No video resources audio only wav The audio message must be added to the Conference and Entry Queue IVR Services separately The IVR message can be enabled disabled by the administrator using the ENABLE_ NO_VIDEO_RESOURCES...

Page 458: ...U memory 13 To view any slide click the Preview Slide button 14 If the video slide file was not uploaded to the MCU prior to the IVR Service definition click the Add Slide Low Resolution button to upload a Low Resolution Slide Add Slide High Resolution button to upload a High Resolution Slide The Install File dialog box opens The uploading process is similar to the uploading of audio files For mor...

Page 459: ...Setting a Conference IVR Service or Entry Queue IVR Service as the Default Service The first Conference IVR Service and Entry Queue IVR Service are automatically selected by default The IVR Services Conference and Entry Queue shipped with the system are also set as default If additional Conference IVR Services and Entry Queue IVR Services are defined you can set another service as the default for ...

Page 460: ...at it is the current default service To select the Default Entry Queue IVR Service In the IVR Services list select the Entry Queue IVR Service to be defined as the default and then click Set Default Entry Queue IVR Service button Alternatively in the Conference IVR Services list right click the Entry Queue IVR Service and then select Set Default Entry Queue IVR Service The default Entry Queue IVR ...

Page 461: ...lacing the Music File The Collaboration Server is shipped with a default music file that is played when participants are placed on hold for example while waiting for the chairperson to connect to the conference if the conference requires a chairperson or when a single participant is connected to the conference You can replace the default music file with your own recorded music Music file guideline...

Page 462: ... for different languages or customize them to your needs Recording an Audio Message To record audio messages use any sound recording utility available in your computer or record them professionally in a recording studio Make sure that recorded message can be saved as a Wave file wav format and that the recorded format settings are as defined in steps 4 and 5 on the following procedure The files ar...

Page 463: ... opens 2 To define the recording format click File Properties The Properties for Sound dialog box opens 3 Click the Convert Now button The Sound Selection dialog box opens 4 In the Format field select PCM 5 In the Attributes list select 16 000 kHz 16Bit Mono 6 To save this format click the Save As button The Save As dialog box opens ...

Page 464: ...ted to your PC 1 On your PC click Start Programs Accessories Entertainment Sound Recorder The Sound Sound Recorder dialog box opens 2 Click File New 3 Click the Record button The system starts recording 4 Start narrating the desired message 5 Click the Stop Recording button 6 Save the recorded message as a wave file click File Save As Regardless of the recording utility you are using verify that a...

Page 465: ...e field select the name of the format created in step 7 on Select the location where the format will reside enter a name and then click OK 9 Click OK The system returns to the Save As dialog box 10 In the Save in field select the directory where the file will be stored 11 In the Save as Type field select the wav file format 12 In the File name box type a name for the message file and then click th...

Page 466: ...d values width x height in pixels 640 x 480 704 x 480 848 x 480 720 x 576 704 x 576 1024 x 576 960 x 720 1280 x 720 1440 x 1088 1920 x 1088 The Collaboration Server can accommodate small deviations from the recommended slide resolutions 3 Save your file Customized H 261 slides are not supported If using a default Polycom slide the slide s resolution will be as defined in the profile i e SD HD or C...

Page 467: ... Services Properties Video Services tab When the call cannot be completed by the current protocol the system attempts to connect to the destination using the next protocol according to the protocol order The Collaboration Server connects the participant when the call is answered 4 The last invited participant can be disconnected when the inviting participant enters the DTMF code default is 72 on t...

Page 468: ...nment the system will try to connect the participant using each of the IP Network Services listed in the Conference Profile Network Services dialog box Network services that are excluded from this list are skipped during the dialing sequence In Event Mode conferences the invited participant connection parameters must match one of the conference levels In CP conferences the participant initiating t...

Page 469: ...he Message File column of the Invite Participant entry click the drop down arrow and select the required voice message The file Enter_Destination_Number wav that is shipped with the system can be used for this message To upload a new file click the Add Message File For more details see Creating Audio Prompts and Video Slides 4 Click the Video Services tab ...

Page 470: ...rt dialing using the first protocol and if the call is not answered it will continue with the second third and fourth protocols if they are enabled until the call is answered By default H 323 is set as the first protocol and SIP as the second while the remaining protocols are disabled set to Off DTMF forward duration Use this field when connecting to another conferencing entity with an IVR requiri...

Page 471: ... own values When upgrading from a previous version default system values may not be assigned if these IVR entries were not defined in your existing IVR Service and have to be manually added to the DTMF Codes table 8 If required determine who can invite other participants to the conference using DTMF codes by changing the permissions to either Chairperson or Everyone 9 Click OK Disabling the Invite...

Page 472: ...m Version 8 1 Conference IVR and Entry Queue IVR Services are supported with AVC TIP protocol in conferences that include both TIP enabled and non TIP enabled endpoints TIP enabled endpoints can be moved from the Entry Queue to the destination conference if the TIP Compatibility Modes settings in the Profile are identical for both conferencing entities it is recommended to use the same Profile for...

Page 473: ...rperson password Chairperson_Password wav Retry Chairperson Password Invalid chairperson password Please try again A participant enters an incorrect Chairperson password Chairperson_ Password_Failure wav Request Password Please enter the conference password Press the pound key when complete A participant is requested to enter the conference password Conference_ Password wav Retry Password Invalid ...

Page 474: ...rence is about to end The conference is about it end End_Time_Alert wav Change Password Menu Press one to change conference password Press two to change chairperson password Press nine to exit the menu A participant requests a conference password change Change_Password_ Menu wav Change Conference Password Please enter the new conference password Press the pound key when complete A participant pres...

Page 475: ...assistance for the conference press zero zero To mute your line press star six To unmute your line press pound six A chairperson requests the chairperson help menu Chairperson_ Help_Menu wav Participant Help Menu The available touch tone keypad actions are as follows To exit this menu press any key To request private assistance press star zero To mute your line press star six To unmute your line p...

Page 476: ... The conference is now in an unsecured mode A chairperson or participant unsecures a conference Conference_Unsecured wav Locked Conference Conference you are trying to join is locked Conference_Locked wav Conference Recording The conference is being recorded Recording_ in_Progress wav Conference Recording Failed The conference recording has failed Recording_Failed wav No Video Resources Audio Only...

Page 477: ...ices are supported with AVC TIP protocol in conferences that include both TIP enabled and non TIP enabled endpoints Default IVR Messages Flag Description IVR_MUSIC_VOLUME The volume of the IVR music played when a single participant is connected to the conference varies according to the value of this flag Possible value range 0 10 Default 2 0 disables playing the music 1 lowest volume 10 highest vo...

Page 478: ...nabled for all TIP Compatibility Modes Only Polycom default Welcome slides are available Custom Welcome slides are not supported TIP enabled endpoints can send DTMF digits to MCU In an mixed TIP environment there is no support for content in cascaded conferences Additionally Legacy and Lync endpoints cannot view content Entry Queue and Virtual Entry Queue Access Entry Queue and Virtual Entry Queue...

Page 479: ...es is required Each conference is a separate record in the MCU memory Each conference is archived as a separate file Each conference CDR file contains general information about the conference such as the conference name ID start time and duration as well as information about events occurring during the conference such as adding a new participant disconnecting a participant or extending the length ...

Page 480: ...ed CDR file Formatted CDR File Multi Part CDR Files By default the maximum CDR Call Data Record file size is limited to 1MB When a CDR file reaches a size of 1MB the file is saved and further call data recording is stopped and the additional data is lost The Collaboration Server can be configured to keep recording the data in multiple CDR file set of 1MB each Multi Part CDR ensures that conference...

Page 481: ...d the participant capabilities used to connect to the conference To enable compatibility for applications that written for the MGC family the Collaboration Server CDR file structure is based on the MGC CDR file structure The unformatted and formatted text files contain basically the same information The following differences should be noted between the contents of the unformatted and formatted tex...

Page 482: ... the CDR files that are currently saved on the MCU To open the CDR utility On the Collaboration Server Menu click Administration CDR The CDR List pane opens displaying a list of the conference CDR records stored in the MCU memory The following fields are displayed Conference Record Fields Field Description Display Name The Display Name of the conference and an icon indicating whether or not the CD...

Page 483: ...he following values may be displayed Ongoing Conference Terminated by User Terminated when end time passed Automatically terminated when conference was empty The conference ended automatically because no participants joined the conference for a predefined time period or all the participants disconnected from the conference and the conference was empty for a predefined time period Conference never ...

Page 484: ...R record right click the record to retrieve and then select the required format or select the record to retrieve and then click the appropriate button on the toolbar as detailed in the following table To retrieve multiple CDR records simultaneously use standard Windows multi selection methods The Retrieve dialog box opens The dialog box displays the names of the destination CDR files 2 Select the ...

Page 485: ...he RMX Manager is faster than the RMX Web Client and can give added efficiency to Collaboration Server management tasks especially when deployed on workstations affected by Lack of performance due to bandwidth constraints within the LAN WAN environment Slow operation and disconnections that can be caused by the anti phishing component of various antivirus applications The RMX Manager application c...

Page 486: ... the RMX Manager application it is recommended to backup the MCU list using the Export RMX Manager Configuration option For more details see Import Export RMX Manager Configuration When upgrading the RMX Manager from a major version for example version 8 7 0 to a maintenance version of that version for example 8 7 0 x the installation must be performed from the same MCU IP address from which the m...

Page 487: ...nd then select UC Infrastructure from the drop down list 3 Select the appropriate RMX Collaboration Server product 4 Click the Web Client RMX Manager link The file download dialog box opens 5 Follow the standard download procedure to either run the installer directly or save the files to your local computer 6 Continue the Installation as described in Installing the RMX Manager on Your Workstation ...

Page 488: ...f the right edge of the screen 2 Click the Install RMX Manager link The installer verifies the application s requirements on the workstation The Install dialog box is displayed Installing the RMX Manager on Your Workstation Once the installer has verified that the application s requirements on the workstation are met the The Install dialog box is displayed 1 Click the Install button ...

Page 489: ...The first time you start the RMX Manager application the MCUs pane is empty Starting the RMX Manager Application Once installed the RMX Manager can be run using the http non secured command in the browser s address line or the Windows Start menu To use the browser 1 In the browser s command line enter http MCU Control Unit IP Address RMXManager html or https MCU Control Unit IP Address RMXManager ...

Page 490: ...ils on adding MCUs see Adding MCUs to the MCUs List For each listed MCU the system displays the following information MCU Display Name as defined in the Add MCU dialog box IP Address of the MCU s control unit Product Type The MCU type RealPresence Collaboration Server 800s RMX VE RealPresence Collaboration Server RMX 1500 RealPresence Collaboration Server RMX 2000 or RealPresence Collaboration Ser...

Page 491: ...le click the MCU icon b Select the Collaboration Server to connect and click the Connect MCU button c Right click the MCU icon and then click Connect MCU The first Collaboration Server unit that is connected to the RMX Manager dictates the Authorization Level of Users that can connect to the other MCUs on the list For example if the Authorization level of the User POLYCOM is Administrator all User...

Page 492: ...word are missing from the MCU parameters or if the Remember Me check box has been cleared the Connect dialog box opens 2 In the Username field enter the user name with which you will login to the MCU 3 In the Password field enter the password as defined for the user name with which you will login to the MCU 4 To add the user name and password to the MCU properties so you will not have to enter the...

Page 493: ... the RMX Web Client the panes are displayed according to the Authorization Level of the logged in User The MCUs pane is displayed to all users Only one MCU can be selected in the MCUs pane If only one MCU is connected it is automatically selected The selected MCU is highlighted The menu items the Collaboration Server Management features the Address Book and the Conference Templates are all propert...

Page 494: ...llaboration Server type is unknown so RMX is displayed instead as a general indication Monitored When checked indicates that the conferences running on this MCU are automatically added to the Conferences list and monitored To stop monitoring the conferences running on this MCU and their participants clear the Monitored check box Video Resources The number of video resources that are available for ...

Page 495: ...ir MCU Status Conference ID Start Time and End Time data The number of ongoing conferences is displayed in the pane s title The Conferences list toolbar contains the following buttons If Conference Recording is enabled the following buttons are enabled Start Resume Recording start resume recording Stop Recording stop recording Pause toggles with the Start Resume button Monitoring conferences New c...

Page 496: ... the participants connected to the conferences selected in the Conferences pane or the item selected in Collaboration Server Management pane The title of the pane changes according to the selected item When selecting an item in the Collaboration Server Management pane it applies only to the MCU selected in the MCUs list In such a case the system displays the name of the selected MCU in the List pa...

Page 497: ...reporting resource usage in the Port Gauges is HD720p30 Results are rounded to the nearest integer Address Book Displays the Address Book of the selected MCU regardless of its Monitored status The Address Book is a list of Participants and Groups that have been defined on the selected Collaboration Server The information in the Address Book can be modified only by an administrator All Collaboratio...

Page 498: ...ine the MCU s connection parameters To add a Collaboration Server unit 1 On the MCUs toolbar click the Add MCU button to add an MCU to the MCU list The Add MCU dialog box opens 2 Define the following parameters MCU Properties The Collaboration Server must be installed and its IP addresses properly configured in the Management Network Service before defining its connection parameters in the RMX Man...

Page 499: ...e MCU The system is shipped with a default User whose password is POLYCOM Secure Mode Optional Select this check box to connect to the Collaboration Server with SSL and work in Secure Mode Remember Login This check box is automatically selected and it enables the usage of the user name and password entered in this dialog box when connecting to the Collaboration Server If this check box is cleared ...

Page 500: ...escription of Ad Hoc Entry Queues see Entry Queues Start a Reservation If the Start Time of the Reservation is past due the conference becomes ongoing immediately If the Start Time of the Reservation is in the future the conference becomes ongoing at the specified time on the specified date For more information see Starting a Reservation Start any Conference Template saved in the Conference Templa...

Page 501: ... meeting chairperson or organizer using the RMX Web Client to start your own meeting you need to communicate the default conference ID or the one you created to the other conference participants so they can dial in You can use the New Conference General dialog box to modify the conference parameters If no defined participants are to be added to the conference or you do not want to add additional i...

Page 502: ...ference or Reservation From a Template An ongoing conference or a Reservation can be started from any Conference Template saved in the Conference Templates list of the selected MCU To start an ongoing conference or a reservation from a Template 1 In the MCUs pane select the MCU to run the conference 2 In the Conference Templates list select the Template you want to start as an ongoing conference 3...

Page 503: ...onference Templates Monitoring Conferences When MCUs are connected to the RMX Manager they are automatically monitored that is any ongoing conference that is started on that MCU is automatically added to the Conferences pane and its participants are monitored To list participants from several conferences running on the same or different MCUs In the Conferences pane using Windows multiple selection...

Page 504: ...y conferences and the name of the MCU is displayed in the first column of the properties table enabling sorting according to MCU name Grouping the Participants by MCU The Participants can be grouped by MCU and then by conferences To change the display mode for the Participants pane On the Collaboration Server menu click View Group by MCU ...

Page 505: ...o toggle between the two display modes click View Group by MCU Start Monitoring Stop Monitoring By default all conferences running on connected Collaboration Servers are monitored You can stop the automatic monitoring of conferences on a specific MCU in one of the following methods By clearing the check box in the Monitored column in the MCUs pane ...

Page 506: ...e change the MCU name IP address or Secured mode Use this procedure to add the Username and Password to the properties of the MCU that was automatically added to the MCU list when installing the RMX Manager This enables automatic login when connecting the MCU to the RMX Manager You can modify the MCU properties when the MCU is connected or disconnected To view and or modify the MCU Properties 1 Us...

Page 507: ...running on that MCU will not be monitored in this RMX Manager they are removed from the Conferences pane This MCU can still be monitored and controlled by other users Removing an MCU from the MCUs Pane An MCU can be removed from the RMX Manager This function should be used if the MCU hardware was disconnected and removed from the network To Remove an MCU from the list 1 Use one of the following me...

Page 508: ...2 Click the check box of the required language Only one language can be selected 3 Click OK 4 Restart the RMX Manager application to implement the language change Import Export RMX Manager Configuration The RMX Manager configuration that includes the MCU list and the multilingual selection can be save to any workstation PC on the network and imported to any Multi RMX Manager installed in the netwo...

Page 509: ...owse button to select the location of the save file or enter the required path in the Export Path box The selected file path is displayed in the Export Path box 3 Click OK to export the RMX Manager configuration To Import the RMX Manager Configuration 1 In the RMX Manager click the Import RMX Manager Configuration button in the toolbar or right click anywhere in the MCUs pane and then click Import...

Page 510: ...s Virtual Edition Administrator s Guide Polycom Inc 524 The Open dialog box is displayed 3 Select the XML file previously saved and click the Open button The selected file path is displayed in the Import Path box 4 Click OK to import the file ...

Page 511: ...f an alert Collaboration Server 800s Status Bar The System Alerts indication bar blinks red prompting the user to view the active alarms Once viewed the System Alerts indication bar becomes statically red until the errors have been resolved in the MCU The Participants Alerts indication bar blinks red indicating participant connection difficulties in conferences Once viewed the Participant Alerts i...

Page 512: ...rts System Alerts are activated when the system encounters errors such as a general or card error The system errors are recorded by the Collaboration Server and can be generated into a report that can be saved in txt format To view the System Alerts list 1 Click the red blinking System Alerts indication bar ...

Page 513: ...T that the error occurred Category Lists the type of error The following categories may be listed File indicates a problem in one of the files stored on the MCU s hard disk Card indicates problems with a card Exception indicates software errors General indicates a general error Assert indicates internal software errors that are reported by the software program Category cont Startup indicates error...

Page 514: ...lick the red blinking Participants Alerts indication bar The Participant Alerts pane opens 2 To resolve participant issues that created the Participant Alerts the administrator can either Connect Disconnect or Delete a participant System Alerts Buttons Active Alarms default this is the default reports list that is displayed when clicking the System Alerts indication bar It displays the current sys...

Page 515: ...nted by the administrator whether the MCU is in standalone mode or synchronized with NTP Servers Altering the clock The MCU s date and time can be set manually or enabled to synchronize with external NTP servers To Alter the MCU Time 1 On the Collaboration Server menu click Setup RMX Time The RMX Time dialog box opens 2 View or modify the following fields RMX Time Fields Properties Field Descripti...

Page 516: ...The GMT Offset fields are still active To implement this mode an external connection to an NTP server must be enabled Enter the IP addresses of the required NTP servers in order of precedence The Status field indicates whether registration with the NTP Server failed or succeeded Note TheCollaboration Server will not use a time source such as a Windows based W32Time service SNTP time service Only f...

Page 517: ... and the system license you have purchased The total number of licensed resources is shown in the System Information MCU Capacities in CP Only Conferencing and SVC Only Conferencing The following table describes the resource capacity allocations for the Collaboration Server per Resource type voice or video protocol and per resolution Resource Usage in SVC Conferencing During a SVC conference each ...

Page 518: ...resources are taken from the same pool of video resources Forcing Video Resource Allocation to CIF Resolution You can set the MCU to allocate one CIF video resource to an endpoint regardless of the resolution determined by the Conference Profile parameters This forcing saves resources and enables more endpoints to connect to conferences The forcing is done by modifying the system configuration and...

Page 519: ...0 5 Click OK The new flag is added to the flags list Reset the MCU for changes to take effect For more details see the Resetting the RealPresence Collaboration Server Virtual Edition To cancel the forcing of CIF resource 1 On the Collaboration Server menu click Setup System Configuration The System Flags dialog box opens 2 In the MCMS_PARAMETERS tab double click or select the flag FORCE_CIF_PORT_A...

Page 520: ...mns Resource Report Fields Parameters Column Description Type This is always Video This applies to both AVC and SVC based endpoints and resources Occupied The number of MCU resources that are used by connected AVC and SVC based participants or reserved for defined participants Free The number of MCU resources available for connecting AVC and SVC based endpoints Total The Total column displays the ...

Page 521: ...esource Capacity Mode The actual number of occupied or free resources can also be displayed by moving the cursor over the columns of the bar graph Moving the cursor over the Video bar displays the following view Port Gauge The Port Gauge in the Status Bar show the numbers as they appear in the resource report In the following example 20 of the 400 system resources are shown as occupied ...

Page 522: ...both CMA and DMA with each application updating its own resource usage for the MCU This provides better management of the Collaboration Server resources by the RealPresence Resource Manager XMA Polycom CMA and Polycom RealPresence DMA system Guidelines Following requests sent by CMA and RealPresence DMA system the Collaboration Server will send the number of occupied resources for a conference or ...

Page 523: ...es When port usage reaches or exceeds the threshold the red area of the gauge flashes The default port usage threshold is 80 3 Click OK SIP Dial in Busy Notification When the system flag SEND_SIP_BUSY_UPON_RESOURCE_THRESHOLD is set to YES NO is the default it enables the MCU to send a busy notification to a SIP audio endpoint or a SIP device when dialing in to the MCU whose audio resource usage ex...

Page 524: ... MCU because of lack of resources the appropriate indication will be sent by the MCU to the SIP audio endpoint For example if the Port Gauge threshold is set to 80 when 80 of the Audio resources are used the system will not allow additional SIP audio endpoints to connect and will send a busy notification to the endpoint This does not affect the video resources usage Port Usage Gauge The Port Usage...

Page 525: ...auges is HD720p30 Results are rounded to the next integer System Information System Information includes License Information and general system information To view the System Information properties box On the Collaboration Server menu click Administration System Information The System Information dialog box is displayed The following information is displayed ...

Page 526: ...isabled for this system RMX Version Displays the System Software Version of the MCU Encryption Indicates whether Encryption is included in the MCU license Encryption is not available in all countries Range True False Telepresence Mode The field value indicates whether the system is licensed to work with RPX and TPX Telepresence room systems Range True False Serial Number Displays the Serial Number...

Page 527: ...not permitted MIB Files The H 341 standard defines the MIBs that H 320 and H 323 MCUs must comply with In addition other MIBs should also be supported such as MIB II and the ENTITY MIB which are common to all network entities The MIBs are contained in files in the SNMP MIBS sub directory of the Collaboration Server root directory The files should be loaded to the SNMP external system and compiled ...

Page 528: ...f the MCU H323MC MIB H323 MC MIB Used to identify objects defined for an H 323 Multipoint Controller It consists of six groups System Configuration Conference Statistics Controls and Notifications The Conference group is used to identify the active conferences in the MCU The Notifications group allows an MCU if enabled to inform a remote management client of its operational status Note The Collabo...

Page 529: ...on for a CP conference EndpointDispayName String The name of the MCU that is displayed on the screen of endpoints that are connecting to the conference PALNTSC NTSC PAL AUT O The video encoding of the RMX SeparateMgmtNet Boolean Indicates whether management network separation is enabled NumPorts Integer Total number of ports NumVideoPorts Integer Number of ports configured for video ServiceH323 In...

Page 530: ... currently in use NewCallsPerMinute Integer New calls in the last minute ScsfNewCallsPerMinute Integer Successful new calls in the last minute FldNewCallsPerMinute Integer Failed new calls in the last minute PctScsflNewCalls Integer Percentage of new calls in the last minute which were successful CallsEndedScsflPerMin Integer Number of calls in the last minute which ended with a success code Calls...

Page 531: ...f an Alarm Fault Trap coldStart notification received from 172 22 189 154 at 5 20 2007 7 03 12 PM Time stamp 0 days 00h 00m 00s 00th Agent address 172 22 189 154 Port 32774 Transport IP UDP Protocol SNMPv2c Notification Manager address 172 22 172 34 Port 162 Transport IP UDP Community public Enterprise enterprises 8072 3 2 10 Bindings 3 authentication Failure notification received from 172 22 189 ...

Page 532: ...ce process did not receive the Meeting Room list during startup 5004 Task terminated 5008 Low Processing Memory 5009 Low system Memory 5010 High system CPU usage 5014 High CPU utilization 5016 Process idle 5107 Failed to open Apache server configuration file 5108 Failed to save Apache server configuration file rmxFailedConfigUserListInLinuxAlarmFault notification received from 172 22 189 154 at 5 ...

Page 533: ...erminal initiated MCU reset 5603 User initiated MCU reset 5604 Internal MCU reset 5605 MCU reset 5606 MCU Reset to enable Diagnostics mode 5607 Startup process failure 5801 Polycom default User exists For security reasons it is recommended to delete this User and create your own User Only in non Ultra Secure Mode 5904 Single clock source 5950 MCU is not configured for AVF gatekeeper mode 5652 Hard...

Page 534: ...RMX SNMP Properties Agent dialog box is displayed This dialog box is used to define the basic information for this MCU that will be used by the SNMP system to identify it 2 In the Agent dialog box click the SNMP Enabled check box 3 Click the Retrieve MIB Files button to obtain a file that lists the MIBs that define the properties of the object being managed The Retrieve MIB Files dialog box is dis...

Page 535: ...uch as MCU Startup or Shutdown occur Traps may be sent to several SNMP Managers whose IP addresses are specified in the Trap Destinations box Collaboration Server SNMP Properties Agent Options Field Description Contact person for this MCU Type the name of the person to be contacted in the event of problems with the MCU MCU Location Type the location of the MCU address or any description MCU System...

Page 536: ...p Version parameters must be defined identically in the external SNMP application Trap Destination This box lists the currently defined IP addresses of the Manager terminals to which the message trap is sent IP Enter the IP address of the SNMP trap recipient All Versions Community Name Enter the Community Name of the manager terminal used to monitor the MCU activity Version 1 and Version 2 User Na...

Page 537: ...ters SNMPv3 Traps Field Description Version IP Address Enter the IP address of the SNMP trap recipient 1 2 3 Enable Trap Inform An Inform is a Trap that requires receipt confirmation from the entity receiving the Trap If the Engine ID field Version 3 is empty when Enable Trap Inform has been selected the Engine ID is set by the Client Community Name Enter the Community Name of the manager terminal...

Page 538: ...nform check box is selected If the Enable Trap Inform check box is cleared the Engine ID of the Agent is used The Engine ID is comprised of up to 64 Hexadecimal characters Default Empty Security Level Select a Security Level from the drop down menu Range No Auth No Priv Auth No Priv Auth Priv Default Auth Priv Authentication Protocol Enter the authentication protocol MD5 or SHA The availability of...

Page 539: ...alog box opens This dialog box is used to define whether the query sent to the MCU is sent from an authorized source When the Accept SNMP packets from all Hosts is disabled a valid query must contain the appropriate community string and must be sent from one of the Manager terminals whose IP address is listed in this dialog box ...

Page 540: ...ct this option if a query sent from any Manager terminal is valid When selected the Accept SNMP Packets from These Hosts option is disabled Accept SNMP Packets from the following Hosts Lists specific Manager terminals whose queries will be considered as valid This option is enabled when the Accept SNMP Packets from any Host option is cleared User Name Enter a User Name of up to 48 characters Defau...

Page 541: ...ser Customization is played and it is repeated according to the number of repetitions defined in the User Customization If more than one Collaboration Server is monitored in the RMX Manager the Audible Alarm must be enabled separately for each Collaboration Server installed in the site configuration A different wav file can be selected for each MCU When multiple Audible Alarms are activated in dif...

Page 542: ...he Collaboration Server menu click Setup Audible Alarms Stop Repeating Alarm When selected all audible alarms are immediately stopped Configuring the Audible Alarms User Customization The operators and administrators can Enable Disable the Audible Alarm Select whether to repeat the Audible Alarm Define the number of repetitions and the interval between the repetitions To Customize the Audio Alert ...

Page 543: ... menu click Setup Audible Alarms Download Audible Alarm File Audible Alarm User Customization Options Option Description Enable Audible Alarm Select this check box to enable the Audible Alarm feature and to define its properties When this check box is cleared the Audible Alarm functionality is disabled Repeat Audible Alarm Select this check box to play the Audible Alarm repeatedly When selected it...

Page 544: ...urrently saved on the Collaboration Server 5 In the Download Audible Alarm File dialog box click OK to download the file to the MCU The new file replaces the file stored on the MCU If multiple Collaboration Servers are configured in the RMX Manager the file must be downloaded to each of the required MCUs separately Multilingual Setting Each supported language is represented by a country flag in th...

Page 545: ...aboration Server Web Client and the RMX Manager can display informative or warning text banners These banners can include general information or they can be cautioning users to the terms and conditions under which they may log into and access the system as required in many secured environments Banner display is enabled in the Setup Customize Display Settings Banners Configuration The administrator...

Page 546: ...rmitted to log in to the system If a Custom banner has been created and the user selects one of the alternative non modifiable banners the Custom banner not deleted The Custom Login Banner may contain up to 1300 characters An empty Login Banner is not allowed Any attempt to modify a non modifiable banner results in it automatically being copied to the Custom banner Non Modifiable Banner Text Sampl...

Page 547: ...e activities of authorized users also may be monitored Anyone using this system expressly consents to such monitoring and is advised that if such monitoring reveals possible criminal activity system personnel may provide the evidence of such monitoring to law enforcement officials Sample 3 Banner You are about to access a system that is intended for authorized users only You should have no expecta...

Page 548: ...he Banners Configuration dialog box opens 2 Customize the banners by modifying the following fields 3 Click the OK button Banner Configuration Field Description Check Box Text Field Restore Default Button Login Page Banner Select or clear the check box to enable or disable the display of the banner Edit the text in this field to meet local requirements Banner content is multilingual and uses Unico...

Page 549: ...r The Login screen banner can display any text for example the terms and conditions for system usage The user must acknowledge that the information was read and click the Accept button to proceed to the Login screen as shown in the following screen Main Screen Banner The Main Screen banner is displayed at the bottom of the screen ...

Page 550: ...ing the backup procedure The following parameters settings and files are backed up MCMS configuration files mcms Cfg Network and service configurations Rooms Profiles Reservations System Flags Resource Allocation IVR messages music Collaboration Server Web Client user setting fonts windows Collaboration Server Web Client global settings notes address book language Private keys and certificates TLS...

Page 551: ...lick Backup To restore configuration files 1 On the Collaboration Server menu click Administration Software Management Restore Configuration 2 Browse to the Restore Directory Path where the backed up configuration files are stored and then click Restore To download MCU software files 1 On the Collaboration Server menu click Administration Software Management Software Download 2 Browse to the Insta...

Page 552: ...Ping command before the current Ping command has completed Multiple Ping commands issued simultaneously from multiple Collaboration Server Web Clients are also blocked Using Ping To Ping a network entity from the Collaboration Server 1 On the Collaboration Server menu click Administration Tools Ping The Ping dialog box is displayed 2 Modify or complete the following fields 3 Click the Ping button ...

Page 553: ...d A change in the MCU status occurs and an alarm is added to the alarms list A welcome message is displayed to the Collaboration Server user upon connection To configure the notifications 1 On the Collaboration Server menu select Setup Notification Settings The Notification Settings dialog box is displayed The following notification options are displayed Notification Settings Parameters Field Desc...

Page 554: ...ence Not Full The conference is not full and additional participants are defined for the conference Welcome Message A welcome message after user administrator logon Active Alarms Update Updates you of any new alarm that occurred Fault List Updated Updates you when the faults list is updated new faults are added or existing faults are removed Notification Settings Parameters Continued Field Descrip...

Page 555: ...here is a problem with the Logger utility e g errors on the hard drive where files are saved In such cases data cannot be retrieved When the MCU is reset via the Collaboration Server the files are saved on the MCU hard drive To access the Logger Diagnostic Files On the Collaboration Server menu click Administration Tools Logger Diagnostic Files The following tasks can be performed When retrieved t...

Page 556: ...st Message date and time LM Last Message date and time SZ Size SU Startup Y N during the log file duration Example Log_SN0000000002_FMD06032007_FMT083933_LMD06032007_LMT084356_SZ184951_SUY log To Retrieve the Logger Files 1 Select the log files to retrieve Multiple selections of files are enabled using standard Windows conventions 2 In the Logger Diagnostic Files dialog box click the Browse button...

Page 557: ... Windows Explorer browse to the directory containing the retrieved log files 2 Use any text editor application to open the log file s Information Collector Standard Security Mode The Information Collector comprehensively attains all information from all the MCU internal entities for data analysis That data stored in a central repository is logged from the following system components System Log Fil...

Page 558: ...le is then sent to Polycom s Network Systems Division for analysis and troubleshooting Using the Information Collector When the Information Collector is used the following steps are performed Step 1 Creating the Information Collector file Step 2 Saving the Information Collector file Step 3 Viewing the information in the Information Collector file Step 1 Creating the Information Collector Compresse...

Page 559: ...f that format for example WinRAR 3 80 To view the compressed file 1 Navigate to the directory on the workstation in which the file was saved 2 Double click the info tgz file to view the downloaded information Auditor An Auditor is a user who can view Auditor and CDR files for system auditing purposes The Event Auditor enables administrators and auditors to analyze configuration changes and unusual...

Page 560: ... Up to 1000 auditor event files are stored per Collaboration Server These files are retained for at least one year and require 1 05 GB of disk space The files are automatically deleted by the system oldest first when the system reaches the auditor event file limit of 1000 A System Alert is displayed with Can t store data displayed in its Description field if the system cannot store 1000 files the ...

Page 561: ...reached a size of 2 MB or was more than 24 hours old File Retrieved True file was previously retrieved False file was never previously retrieved The order of the Auditor Files dialog box field header columns can be changed and the fields can be filtered to enable searching For more information see Auditor File Viewer To retrieve files for storage on a workstation 1 Click Browse and select the fold...

Page 562: ...iewer The Auditor File Viewer enables Auditors and Administrators to view the content of and perform detailed analysis on auditor event data in a selected Auditor Event File You can view an Auditor Event File directly from the Auditor Files list or by opening the file from the Auditor File Viewer To open the Auditor File Viewer from the Administration Menu 1 On the Collaboration Server menu click ...

Page 563: ...oration Server Date Time The date and time of the event taken from the Collaboration Server s Local Time setting User Name The Username Login Name of the user who triggered the event Reporting Module The Collaboration Server system internal module that reported the event MCMS MPL Central Signaling MPL Simulation Collaboration Server Web Client CM Switch Video MUX Workstation The name alias of the ...

Page 564: ...The selected file is opened in the Auditor Viewer Event Type Auditor events can be triggered by API HTTP Collaboration Server Internal Event Event The process action request or transaction that was performed or rejected POST SET transactions API Configuration changes via XML API Login Logout API GET HTTP PUT HTTP MKDIR HTTP RMDIR HTTP Startup Collaboration Server Internal Event Shutdown Collaborat...

Page 565: ... login attempt Failed to open Apache server configuration file Failed to save Apache server configuration file Fallback version is being used File system scan failure File system space shortage Internal MCU reset Internal System configuration during startup Invalid date and time Invalid MCU Version IP addresses of Signaling Host and Control Unit are the same IP Network Service configuration modifi...

Page 566: ...ction Terminal initiated MCU reset The Log file system is disabled The software contains patch es USB key used to change system configuration User closed the browser User initiated MCU reset Transactions recorded by the Auditor Transaction TRANS_CFG SET_CFG TRANS_IP_SERVICE DEL_IP_SERVICE TRANS_IP_SERVICE NEW_IP_SERVICE TRANS_IP_SERVICE SET_DEFAULT_H323_SERVICE TRANS_IP_SERVICE SET_DEFAULT_SIP_SER...

Page 567: ...GOUT TRANS_MCU REMOVE_DIRECTORY TRANS_MCU REMOVE_DIRECTORY_CONTENT TRANS_MCU RENAME TRANS_MCU RESET TRANS_MCU SET_PORT_CONFIGURATION TRANS_MCU SET_RESTORE_TYPE TRANS_MCU SET_TIME TRANS_MCU TURN_SSH TRANS_MCU UPDATE_KEY_CODE TRANS_OPERATOR CHANGE_PASSWORD TRANS_OPERATOR DELETE_OPERATOR TRANS_OPERATOR NEW_OPERATOR TRANS_SNMP UPDATE Transactions recorded by the Auditor Continued Transaction ...

Page 568: ...n is to connect to If the IP address of the any of the target Collaboration Servers is changed the ActiveX components must be reinstalled Installing ActiveX To install ActiveX components on all workstations in the network 1 Download the MSI file EMA ClassLoaderInstaller msi from the Polycom Resource Center The MSI file contains installation scripts for both NET Framework and NET Security Settings ...

Page 569: ...laying the amount of time remaining for the reset process to complete The Startup progress is also indicated by a green bar moving from left to right The duration of the Startup depends on the type of activity that preceded the MCU reset For example Fast Configuration Wizard New Version installation Version Upgrade Restore Last Configuration etc Resetting the RealPresence Collaboration Server Virt...

Page 570: ... the IP Address or the name of the vSphere host 3 Enter the User Name and password by either a In the User name field enter the user name of the with which you will log in to the vSphere host In the Password field enter the password as defined for the user name with which you will log in to the vSphere host or b Click the Use Windows session credentials check box 4 Click Login ...

Page 571: ...RealPresence Collaboration Server RMX 800s Virtual Edition Administrator s Guide Polycom Inc 585 The VMware vSphere Client opens 5 In the Inventory Panel click the Datastore that houses the MCU ...

Page 572: ...iring the administrator to reregister the product To update the MCU instance 1 On the RealPresence Collaboration Server menu click Administration Software Management Backup Configuration DO NOT click Reset Doing so may corrupt the Virtual Machine Updating the MCU instance requires the previously used activation key If you no longer have the activation key contact support before starting this proce...

Page 573: ...a If the VMware vSphere Client is displayed in the recently used programs list click VMware vSphere Client in the list to start the application or b Select All Programs VMware VMware vSphere Client The VMware vSphere Client login window is displayed 5 In the IP address Name field enter the IP Address or the name of the vSphere host When the RealPresence Collaboration Server backs up the current co...

Page 574: ...s Guide Polycom Inc 588 6 Either type your vSphere User Name and Password or select Use Windows sessions credentials 7 Click Login The VMware vSphere Client is displayed 8 In the Inventory Panel select the Datastore that houses the MCU The inventory of the Datastore appears ...

Page 575: ...e Collaboration Server RMX 800s Virtual Edition Administrator s Guide Polycom Inc 589 9 Right click the MCU virtual machine then click Power Shut Down Guest 10 When VM turns blue the virtual machine has shut down ...

Page 576: ...Server RMX 800s Virtual Edition Administrator s Guide Polycom Inc 590 11 When the MCU has shut down click the Summary tab 12 Under Resources right click the datastore and click Browse Datastore The Browse Datastore window appears ...

Page 577: ...d 14 Right click the file ending with vmx and click Download The Browse For Folder window appears 15 Browse to a location and click OK The Upload Download Operation Warning window may appear If the same name has been used multiple times there will be multiple folders with an underscore and a number appended to the name In such a case select the folder with the name of the MCU which ends with the h...

Page 578: ...on Warning window appears click Yes If it does not appear proceed to step 17 The file downloads 17 Open the file in any plain text editor 18 Locate the line that starts with uuid bios 19 Copy the entire line and paste it into another text file 20 Save the text file 21 In the Inventory Panel click the Datastore that houses the MCU ...

Page 579: ...ion Administrator s Guide Polycom Inc 593 22 Right click the MCU and select Delete from Disk The Confirm Delete window appears 23 Click Yes 24 On the vSphere Client menu select File Deploy OVF Template The Deploy OVF Template wizard opens to the Source page ...

Page 580: ...RealPresence Collaboration Server RMX 800s Virtual Edition Administrator s Guide Polycom Inc 594 25 Click Browse The Open dialog box appears 26 Browse to the new OVA file ...

Page 581: ...RealPresence Collaboration Server RMX 800s Virtual Edition Administrator s Guide Polycom Inc 595 27 Either double click on the OVA file or click on the file then click Open 28 Click Next ...

Page 582: ...RealPresence Collaboration Server RMX 800s Virtual Edition Administrator s Guide Polycom Inc 596 The OVF Template Details page is displayed 29 Click Next The Name and Location page is displayed ...

Page 583: ...resence Collaboration Server RMX 800s Virtual Edition Administrator s Guide Polycom Inc 597 30 In the Name field type the same name previously used for the MCU 31 Click Next The Disk Format page is displayed ...

Page 584: ...RealPresence Collaboration Server RMX 800s Virtual Edition Administrator s Guide Polycom Inc 598 32 Select Thin Provision then click Next The Network Mapping page is displayed ...

Page 585: ...RealPresence Collaboration Server RMX 800s Virtual Edition Administrator s Guide Polycom Inc 599 33 Select the appropriate network mappings then click Next ...

Page 586: ...ual Edition Administrator s Guide Polycom Inc 600 The Ready to Complete page is displayed 34 Verify that Power on after deployment is not selected 35 Confirm that all the settings are correct then click Finish The vSphere Client deploys the OVF file ...

Page 587: ...r s Guide Polycom Inc 601 When the deployment is complete the following window appears 36 Click Close 37 In the Inventory Panel select the Datastore that used to house the MCU 38 Click the Summary tab 39 Under Resources right click the datastore and click Browse Datastore ...

Page 588: ...com Inc 602 The Browse Datastore window appears 40 In the Folders tab select the folder whose name matches that of the MCU The folder name will have an underscore and a number at the end The contents of the folder are displayed 41 Right click the file ending with vmx and click Download ...

Page 589: ...owse to a location and click OK The Upload Download Operation Warning window may appear 43 If the Upload Download Operation Warning window appears click Yes If it does not appear proceed to step 44 The file downloads 44 Open the file created in step 19 45 Open the file in any plain text editor 46 Locate the line that starts with uuid bios ...

Page 590: ... a separate line to the file including the quotation marks uuid action keep 49 Save and close the file 50 Optional To back up the previous configuration a In the Datastore Browser window right click the vmx file then select Rename b Change the file extension to bak 51 In the tool bar of the Datastore Browser window click the Upload files to this datastore button 52 Click Upload File ...

Page 591: ...ars 53 Navigate to where you saved the vmx file in step 49 select it then click Open The Upload Download Operation Warning window may appear 54 If the Upload Download Operation Warning window appears click Yes The file is uploaded 55 Close the Datastore Browser 56 In the Inventory Panel click the Datastore that houses the MCU ...

Page 592: ... then click Power Power On After a few minutes the MCU turns on 58 Start the Collaboration Server Web Client application on the workstation a In the browser s address line enter the IP address of the Control Unit in the format http Control Unit IP Address 8080 b Click Enter The Collaboration Server Web Client Login screen is displayed ...

Page 593: ...s to load please contact your vendor 62 Click OK 63 On the RealPresence Collaboration Server menu click Administration Software Management Restore Configuration 64 Browse to the Restore Directory Path where the backed up configuration files are stored and then click Restore Upgrading or Downgrading the RealPresence Collaboration Server 800s Virtual Edition To upgrade or downgrade the RealPresence ...

Page 594: ...tion is automatically selected Click OK In Windows 7 b Select Open Folder to view files using Windows Explorer c Double click the index hta file The Language Menu is displayed offering a choice of several languages 2 Click the documentation language of your choice An End User Licence Agreement for Polycom Software is displayed ...

Page 595: ...tion Administrator s Guide Polycom Inc 609 3 Read the agreement and click the Accept Agreement button 4 In the Product Type dialog box select RealPresence Collaboration Server 800s 5 In the Initial Setup Utility dialog box click the Upgrade Downgrade link ...

Page 596: ...RealPresence Collaboration Server RMX 800s Virtual Edition Administrator s Guide Polycom Inc 610 The Collaboration Server Software Version Alignment Application dialog box is displayed 6 Click Open ...

Page 597: ...s Guide Polycom Inc 611 7 Navigate to the folder where the upgrade or downgrade software you have downloaded is saved and click Open The software file is displayed in the Select the path where the downloaded version is located box 8 Click Add This step may take a few minutes ...

Page 598: ...n 11 Insert the USB key in any USB port of the RealPresence Collaboration Server 800s 12 Turn off the Collaboration Server then turn it On This step may take up to ten minutes 13 Start the Collaboration Server Web Client application on the workstation a In the browser s address line enter the IP address of the Control Unit in the following format http Control Unit IP Address b Click Enter When the...

Page 599: ...og box opens 2 In the MCMS_PARAMETERS_USER tab the flags listed in the MCMS_PARAMETERS_USER Flags table can be modified 3 To modify a flag value double click or select the flag and click the Edit Flag button For flag changes including deletion to take effect the MCU must be reset For more information see Resetting the Collaboration Server RMX The following System Flags do not require an MCU reset ...

Page 600: ... that is not being used by any other conferencing entity It is based on the Conference Profile assigned to the EQ CONTENT_SLAVE_LINKS_INTR A_SUPPRESSION_IN_SECOND S Defines the interval in seconds during which the Collaboration Server is allowed to forward an Intra Request received from any of the Slave Cascading Links The Slave Cascading Link can be connected to the local Collaboration Server to ...

Page 601: ... in seconds between the KeepAlive requests Default value 75 second Range 10 720 seconds DISABLE_INACTIVE_USER Users can be automatically disabled by the system when they do not log into the Collaboration Server application for a predefined period Possible Values 0 90 days Default 0 disables this option ENABLE_ACCEPTING_ICMP_RE DIRECT When set to YES allows the RMX to accept ICMP Redirect Messages ...

Page 602: ...ence Profile parameters You can specify the endpoint types for which resource allocation can be forced to CIF resource enabling other types of endpoints to use higher resolutions in the same conference Enter the product type to which the CIF resource should be allocated Possible values are CMA Desktop for CMA desktop client VSX nnnn where nnnn represents the model number for example VSX 8000 FORCE...

Page 603: ...keeper is not required to dial out to H 323 participants and calls can be dialed out with or without a gatekeeper H263_ANNEX_T Set to NO to send the content stream without Annex T and enable Aethra and Tandberg endpoints that do not support Annex T to process the content Default YES HD_THRESHOLD_BITRATE Sets the minimum bit rate required by endpoints to connect to an HD Conference Endpoints that c...

Page 604: ...image Top Bottom the calculated area to be stripped will be split and cropped equally from both sides MIXED Cropping is done as follows Left right sides the calculated area to be stripped will be split and cropped equally from the top and bottom of the image Top Bottom the calculated area to be stripped will be cropped 84 of the calculated area to be stripped will be cropped from the bottom and 16...

Page 605: ...Note System reset is not required for flag changes to take effect IVR_ROLL_CALL_VOLUME The volume of the Roll Call varies according to the value of this flag Possible value range 0 10 Default 6 0 disables playing the Roll Call 1 lowest volume 10 highest volume Note It is not recommended to disable the Roll Call by setting the flag value to 0 System reset is not required for flag changes to take ef...

Page 606: ...llaboration Server system When this number is exceeded the Content sent by this participant will be identified as noisy and his her requests to refresh the Content display will be suspended Default setting 3 MAX_INTRA_SUPPRESSION_D URATION_IN_SECONDS_ Enter the duration in seconds to ignore the participant s requests to refresh the Content display Default setting 10 MAX_NUMBER_OF_MANAGEM ENT_SESSI...

Page 607: ...tes therefore the System Flag value should be 1024 kbps or higher 0 means that no minimum line rate is enforced on the conference for TIP connectivity Default 1024 MS_ENVIRONMENT If YES sets the Collaboration Server SIP environment to integrate with Microsoft OCS solution Default NO MULTIPLE_SERVICES Applicable to the RealPresence Collaboration Server RMX 800s only Determines whether the Multiple ...

Page 608: ..._CONF_ID_MIN_LEN The minimum number of digits that the user must enter when manually assigning an ID to a conference Range 2 16 Default 4 Note Selecting 2 limits the number of simultaneous ongoing conferences to 99 NUMERIC_CONF_PASS_DEFAU LT_LEN This flag enables or disables the automatic generation of conference passwords and determines the number of digits in the conference passwords assigned by...

Page 609: ...ar users Default 365 days PASSWORD_EXPIRATION _WARNING_DAYS Determines the display of a warning to the user of the number of days until password expiration Value between 0 and 14 days 0 password expiry warnings are not displayed PASSWORD_HISTORY_SIZE The number of passwords that are recorded to prevent users from re using their previous passwords Values are between 0 and 16 0 standard default the ...

Page 610: ...to YES an asterisk can be used as a delimiter in Conference and Meeting Room dial strings The dial string is first searched for first followed by Default NO SYSTEM_BROADCAST_VOLUM E This value is used when the system flag FORCE_SYSTEM_BROADCAST_VOLUME is set to YES Determines the default audio level with which the participants connects and sends audio to the conference The volume scale is from 1 t...

Page 611: ... Requires Chairperson check box in the Conference Profile Properties IVR Tab is selected Default YES Note In order for the Chairperson Exit message to be played this flag must be set to YES USER_LOCKOUT If YES a user is locked out of the system after three consecutive Login failures with same User Name The user is disabled and only the administrator can enable the user within the system Default NO...

Page 612: ...s Virtual Edition 802_FIPS_MODE Not supported with RealPresence Collaboration Server 800s Virtual Edition ACCEPT_VOIP_DTMF_TYPE Defines the type of DTMF tones inband or digits outband that the Collaboration Server will accept in VOIP calls Range 0 Auto default Inband or outband DTMF tones digits are accepted depending on the endpoint s current setting If the endpoint switches from inband to outban...

Page 613: ... plug in installed even when the Send Content to Legacy Endpoints is enabled Other non Lync legacy endpoints will not be affected by this flag and will receive content according to the Send Content to Legacy Endpoints settings in the conference Profile CAC_ENABLE When set to YES enables the Call Admission Control implementation in the Collaboration Server Default NO CAC is disabled CASCADE_LINK_PL...

Page 614: ...s calculated according to the conference line rate regardless of the rate in the H 225 setup message Default YES CPU_BONDING_LINK_MONITO RING_FREQUENCY Used when using the MII Monitor for troubleshooting networks This flag sets the MII Polling Interval in milliseconds A value of zero disables MII monitoring Default 100 CPU_BONDING_MODE Sets the Bonding Mode of the Signalling and Management network...

Page 615: ...tion during the connection phase of a gateway call Set the value to YES to hide the connection indications displayed on the participant s screen during the connection phase of a gateway call DISABLE_SELF_NETWORK_IN D Disable the display of the Network Quality Indicator of the participant s own endpoint Default NO Range YES NO DISABLE_WIDE_RES_TO_SIP_ DIAL_OUT When set to NO default the RealPresenc...

Page 616: ...BLE_H239 When set to YES Content is sent via a separate Content channel Endpoints that do not support H 239 Content sharing will not be able to receive When set to NO the Content channel is closed In such a case H 239 Content is sent via the video channel people video enabling endpoints that do not support H 239 Content sharing to receive the Content in their video channel Default YES ENABLE_H239_...

Page 617: ...alog box When set to NO the automatic muting of noisy endpoints is disabled at the conference level and cannot be enabled in the Conference Profile Audio Settings dialog box Default YES Note MCU reset is not required when changing the flag value ENABLE_SIP_PEOPLE_PLUS_C ONTENT If security is of higher priority than SIP Content sharing SIP People Content can be disabled by setting this System Flag ...

Page 618: ...ENT_PASSW ORD The password associated with the user name defined for the Collaboration Server in the CMA XMA server EXTERNAL_CONTENT_PORT The CMA XMA port used by the Collaboration Server to send and receive XML requests responses Default 80 EXTERNAL_CONTENT_USER The login name defined for the Collaboration Server in the CMA XMA server defined in the format domain name user name EXTERNAL_DB_DIRECT...

Page 619: ... capabilities exchange G711A U or G722 Set this flag value according to the hosting workstation capabilities If the Collaboration Server detects single core host during capabilities exchange it will assign a G 711 or G 722 Audio algorithm according to the flag value Possible values AUTO G711A G711U G722 Default G711A FORCE_ENCRYPTION_FOR_U NDEFINED_PARTICIPANT_IN_W HEN_AVAILABLE_MODE When set to Y...

Page 620: ...ts to share H 264 high quality content via the Content channel When Content Setting is Graphics Range 0 1536 Default 128 H264_HD_HIGHRES_MIN_CON TENT_RATE Determines the minimum content rate in kbps required for endpoints to share H 264 high quality content via the Content channel When Content Setting is Hi Resolution Graphics Range 0 1536 Default 256 H264_HD_LIVEVIDEO_MIN_CO NTENT_RATE Determines...

Page 621: ...NO the IP_ENVIRONMENT_LINK flag must be set to YES IP_RESPONSE_ECHO When the System Flag value is YES the Collaboration Server will respond to ping IPv4 and ping6 IPv6 commands When set to NO the Collaboration Server will not respond to ping and ping6 commands ITP_CERTIFICATION When set to NO default this flag disables the telepresence features in the Conference Profile Set the flag to YES to enab...

Page 622: ...resources per call instead of 3 resources Possible flag values are AUTO default QCIF CIF VGA or HD720 MAX_TRACE_LEVEL This flag indicates the debugging level for system support Possible values TRACE t DEBUG d INFO_NORMAL n INFO_HIGH i WARN w ERROR e FATAL f OFF o Default n MAXIMUM_RECORDING_LINKS The maximum number of Recording Links available for selection in the Recording Links list and the Conf...

Page 623: ...D_CRITICAL_PER CENTAGE The percentage degradation due to packet loss required to change the indicator from Major to Critical Default 5 NETWORK_IND_MAJOR_PERC ENTAGE The percentage degradation due to packet loss required to change the indicator from Normal to Major Default 1 NUM_OF_INITIATE_HELLO_ME SSAGE_IN_CALL_ESTABLISHM ENT Indicates how many times the Hello keep alive message is sent from the ...

Page 624: ...essful Logins permitted in Ultra Secure Mode Default 3 PCM_FECC Determines whether the DTMF Code the Far Arrow Keys FECC or both will activate the PCM interface This flag can be also be used in combination with DTMF code definitions to disable PCM Possible Values YES NO Default YES PCM_LANGUAGE Determines the language of the PCM interface Possible Values are ENGLISH CHINESE_SIMPLIFIED CHINESE_TRAD...

Page 625: ... to select the priority of video packets when DiffServ is the is the selected method for packet priority encoding Default 0x31 QOS_MANAGEMENT_NETWOR K Enter the DSCP value for the RMX Management Network Default 0x10 Range 0x00 0x3F REDUCE_CAPS_FOR_REDCOM _SIP To accommodate deployments where some devices have limits on the size of the SDP payload in SIP messages such as LSCs from Redcom running ol...

Page 626: ...oprietary protocol H 323 LPR may result in interoperability issues when used with other vendors endpoints Possible values YES NO Default NO REMOVE_IP_IF_NUMBER_EXIS TS Between the time a conference is scheduled and when it becomes active the IP of an endpoint may change especially in an environment that uses DHCP This flag determines if the E 164 number is to be substituted for the IP address in t...

Page 627: ...ault YES SELF_IND_LOCATION Change the location of the display of the Network Quality Indicator of the participant s own endpoint Default BOTTOM_RIGHT Range TOP_ LEFT TOP TOP_RIGHT BOTTOM_ LEFT BOTTOM BOTTOM_RIGHT SEND_SIP_BUSY_UPON_RESO URCE_THRESHOLD When set to YES it enables the Collaboration Server to send a busy notification to a SIP audio endpoint or a SIP device when dialing in to the Colla...

Page 628: ...his System Flag must be added and set to YES default when Microsoft Office Communicator and Lync Clients are used as they all support SRTP with MKI The system flag must be added and set to NO when Siemens phones Openstage and ODC WE are used in the environment as they do not support SRTP with MKI Polycom endpoints function normally regardless of the setting of this flag Default YES SEND_WIDE_RES_T...

Page 629: ...C support for SIP endpoints is enabled at the MCU level You can disable it by manually adding this flag and setting it to NO SIP_FAST_UPDATE_INTERVAL_ ENV Default setting is 0 to prevent the Collaboration Server from automatically sending an Intra request to all SIP endpoints Enter n where n is any number of seconds other than 0 to let the Collaboration Server automatically send an Intra request t...

Page 630: ...or allocation to other conference participants The call becomes an audio only call and video resources are not guaranteed to participants if they want to add video again Default value in Microsoft environment NO SIP_TCP_PORT_ADDR_STRAT EGY Setting the flag to 1 prevents the use of two sockets for one SIP call one for inbound traffic one for outbound traffic This is done by inserting port 5060 5061...

Page 631: ...W conferences Default 512 VSW_HD720p50 60_HP_THRES HOLD_BITRATE Controls the Minimum Threshold Line Rate kbps for HD720p50 and HD720p50 resolutions for High Profile enabled VSW conferences Default 832 VSW_RATE_TOLERANCE_PER ECENT Determines the percentage of bandwidth that can be deducted from the required bandwidth to allow participants to connect to the conference For example a value of 20 will ...

Page 632: ... based on the H 323 Standard recommendation Note For homologation and certification testing this flag must be set to 1 MS_UPDATE_CONTAC T_REMOVE When the flag value is set to YES The Contact Header is removed from the UPDATE message that is sent periodically to the endpoints This is required when the SIP Server Type field of the IP Network Service is set as Microsoft Removal of the Contact Header ...

Page 633: ...alues listed in the following Default Auto Layouts table The flag that controls the Auto Layout you wish to modify must be added to the System Configuration file For more information see Modifying System Flags SIP_TCP_TLS_TIMER S Determines the timeout characteristics of SIP TCP TLS connections Format SIP_TCP_TLS_TIMERS string The string contains the following parameters Ct Timeout of TCP CONNECT ...

Page 634: ...2HOR 3 CP_LAYOUT_1x2VER CP_LAYOUT_1X2VER 4 CP_LAYOUT_2X2 CP_LAYOUT_2X1 5 CP_LAYOUT_2X2 CP_LAYOUT_1P2HOR 6 CP_LAYOUT_1P5 CP_LAYOUT_1P2HOR_UP 7 CP_LAYOUT_1P5 CP_LAYOUT_1P2VER 8 CP_LAYOUT_1P7 CP_LAYOUT_2X2 9 CP_LAYOUT_1P7 CP_LAYOUT_1P3HOR_UP 10 CP_LAYOUT_1P7 CP_LAYOUT_1P3VER 11 CP_LAYOUT_2P8 CP_LAYOUT_1P4HOR 12 CP_LAYOUT_1P12 CP_LAYOUT_1P4HOR_UP CP_LAYOUT_1P4VER CP_LAYOUT_1P5 CP_LAYOUT_1P7 CP_LAYOUT_...

Page 635: ...ll be displayed on the screen of the legacy endpoint when switching to Content mode Example of Predefined Auto Layouts Flag Set to Possible Value Number of Participants Participant s View PREDEFINED _AUTO_LAYOUT_5 Default CP_LAYOUT_ 1x2VER 3 Voice activated switching displays the current speaker in the left window of the video layout and only the two last speakers are displayed 7 CP_LAYOUT _IP5 3 ...

Page 636: ...he Collaboration Server can be configured to automatically generate conference and chairperson passwords when the Conference Password and Chairperson Password fields are left blank CP_LAYOUT_1X2VER CP_LAYOUT_2X1 CP_LAYOUT_1P2HOR CP_LAYOUT_1P2HOR_UP CP_LAYOUT_1P2VER CP_LAYOUT_2X2 CP_LAYOUT_1P3HOR_UP CP_LAYOUT_1P3VER CP_LAYOUT_1P4HOR_UP CP_LAYOUT_1P4HOR CP_LAYOUT_1P4VER CP_LAYOUT_1P5 CP_LAYOUT_1P7 C...

Page 637: ...k If a password was assigned to the conference via Microsoft Outlook using the PCO add in the system does not change these passwords and additional passwords will not be generated for example if only the conference password was assigned a chairperson password will not be assigned If the flag values i e the password lengths are changed passwords that were already assigned to conferences Reservation...

Page 638: ...h is 16 characters NUMERIC_CONF_PASS_DEFAULT_LEN This flag enables or disables the automatic generation of conference passwords The length of the automatically generated passwords is determined by the flag value Possible values 0 16 6 default Enter 0 to disable the automatic generation of passwords Any value other than 0 enables the automatic generation of conference passwords provided the flag HI...

Page 639: ...click the Hardware Monitor button The Hardware Monitor pane is displayed The Hardware Monitor pane displays the following information Hardware Monitor Pane Columns Field Description Slot Displays an icon according to the type of hardware component The icon indicates the hardware status as an exclamation point indicates errors in the hardware component Type The type of the hardware component Status...

Page 640: ...ting Hardware Components Properties FANS LAN The Hardware Properties dialog box has the following structure Button Name Description System Reset Resets and restarts the system Resetting saves settings and information that you changed in the system i e IP Services etc System Shut Down Shuts down the system into a standby mode When the user in the RMX Manager Manager Web Client presses the System Sh...

Page 641: ...rver slot 4 The following information is displayed MCU Properties General Info Field Description Hardware Version The version of the server hardware Bios Version The version of the BIOS installed on the server Hardware Serial Number The hardware serial number Hardware Model Always blank Hardware Part Number The hardware part number Network Interface Cards NIC NIC number 1 4 The number of the NIC N...

Page 642: ...ed into two sections Hardware Alarm List and Software Alarm List The Hardware Alarms list and software alarm list can each be saved to an Excel file xls by clicking the Save hardware Alarm List and Save SW Alarm List buttons respectively The severity of the alarms is color coded Critical RED Major ORANGE and Normal GREEN 3 Click Close to return to the Hardware Monitor pane FAN Properties The RealP...

Page 643: ... The information will be refreshed every second and also contains a peek detector to log the maximal values since the last peek values reset To access the properties of LAN connector 1 In the Hardware Monitor pane double click anywhere on the line for LANS Field Description General Settings Min Speed Level rpm The minimum speed level of the fans Max Speed Level rpm The maximum speed level of the f...

Page 644: ...gnostics Your system comes with a Hardware Diagnostics USB memory stick If required for troubleshooting Polycom Global Services personnel may ask you to run hardware diagnostics The following are required to run the diagnostics Hardware diagnostics USB memory stick USB Keyboard VGA Monitor To perform diagnostics 1 Turn off the Collaboration Server 2 Connect a keyboard and a VGA monitor The applian...

Page 645: ...MX 800s Virtual Edition Administrator s Guide Polycom Inc 659 3 Insert the USB memory stick containing the hardware diagnostics utility into any of the system s USB ports 4 Turn on the Collaboration Server The server boots up 5 Press F11 ...

Page 646: ... 800s Virtual Edition Administrator s Guide Polycom Inc 660 The Boot Manager Main Menu loads 6 Select Bios Boot Menu The Bios Boot Manager is displayed 7 Using the Up Down arrows go to Hard drive C A window will display showing two options ...

Page 647: ... The results are saved in a file called auto txt to the USB memory stick 10 Press Escape to stop the diagnostics 11 Remove the USB memory stick 12 Optional Disconnect the keyboard and monitor 13 Turn off the Collaboration Server then turn it On 14 Contact Polycom Global Services for further instructions If the USB memory stick is inserted into the back of the server this option will be called Back...

Page 648: ...nected by User The user disconnected the endpoint from the conference Remote device did not open the encryption signaling channel The endpoint did not open the encryption signaling channel Remote devices selected encryption algorithm does not match the local selected encryption algorithm The encryption algorithm selected by the endpoint does not match the MCU s encryption algorithm Resources defic...

Page 649: ... idle for more than 30 seconds and was disconnected because the destination device did not answer Possible causes can be due to network problems the gatekeeper could not find the endpoint s address or the endpoint was busy or unavailable for example the do not disturb status is selected H323 call closed Unknown reason The reason for the disconnection is unknown for example the endpoint disconnecte...

Page 650: ...0 Bad Request response The request could not be understood due to malformed syntax SIP client error 402 The endpoint sent a SIP Client Error 402 Payment Required response SIP client error 405 The endpoint sent a SIP Client Error 405 Method Not Allowed response The method specified in the Request Line is understood but not allowed for the address identified by the Request URI SIP client error 406 T...

Page 651: ...complete response The server received a request with a To address or Request URI that was incomplete SIP client error 485 The endpoint sent a SIP Client Error 485 Ambiguous response The address provided in the request Request URI was ambiguous SIP client error 488 The endpoint sent a SIP Client Error 488 Not Acceptable Here response SIP forbidden The SIP server rejected the request The server unde...

Page 652: ...uest was terminated by a BYE or CANCEL request SIP request timeout The request was timed out SIP server error 500 The SIP server sent a SIP Server Error 500 Server Internal Error response The server encountered an unexpected condition that prevented it from fulfilling the request SIP server error 501 The SIP server sent a SIP Server Error 501 Not Implemented response The server does not support th...

Page 653: ...ogged in or logged in such a manner as to preclude communication with the participant SIP remote device did not respond in the given time frame The endpoint did not respond in the given time frame SIP trans error TCP Invite A SIP Invite was sent via TCP but the endpoint was not found SIP transport error Unable to initiate connection with the endpoint SIP unauthorized The request requires user auth...

Page 654: ...by an internal system component Allocation mode was modified Automatic reset is unavailable in Safe Mode The system switches to safe mode if many resets occur during startup To prevent additional resets and allow the system to complete the startup process the automatic system resets are blocked Backup of audit files is required If the ENABLE_CYCLIC_FILE_SYSTEM_ALARMS is set to YES and a Cyclic Fil...

Page 655: ...nal DB CPU IPMC software was not updated Turn off the MCU and then turn it on CPU slot ID not identified The CPU slot ID required for Ethernet Settings was not provided by the Shelf Management D channel cannot be established DEBUG mode enabled Possible explanations System is running in DEBUG mode System DEBUG mode initiated In this mode additional prints are added and Startup and Recovery Conditio...

Page 656: ...Code_Cs_SipTLS_Registrat ionServerNotResponding Event Mode Conferencing resources deficiency due to inappropriate license Please install a new license External NTP servers failure The MCU could not connect to any of the defined NTP server for synchronization due to the remote server error or network error or configuration error Change the configuration of the NTP server Failed to access DNS server...

Page 657: ... user Failed to register with DNS server Check the DNS configuration Failed to subscribe with the OCS therefore the A V Edge Server URI was not received Failure in initialization of SNMP agent Fallback version is being used Fallback version is being used Restore current version Version being used running version Current version current version Fan Problem Level Critical Fan Problem Level Major Fil...

Page 658: ...due to invalid call signaling address Gatekeeper rejected RRQ due to invalid endpoint ID Gatekeeper rejected RRQ due to invalid RAS address Gatekeeper rejected RRQ due to invalid revision Gatekeeper rejected RRQ due to invalid state Gatekeeper rejected RRQ due to invalid terminal alias Gatekeeper rejected RRQ due to resource unavailability Gatekeeper rejected RRQ due to Security Denial Gatekeeper ...

Page 659: ... than the required ports Configure additional ports Internal System configuration during startup System configuration during startup Wait until Collaboration Server startup is completed Invalid System Configuration IP addresses of Signaling Host and Control Unit are the same IP addresses of Signaling Host and Control Unit are identical Assign different IP addresses to the Signaling Host and Contro...

Page 660: ...received Management Network message was not received Check the Switch card Network interface is not configured New interface need to be chosen Network traffic capture is on New certificate for CS need Collaboration Server reset to take effect No default IVR Service in IVR Services list No default IVR Service in IVR Services list Ensure that one conference IVR Service and one EQ IVR Service are set...

Page 661: ...e process failed to request the Meeting Room list during startup Without the Meeting Rooms list the system cannot allocate the appropriate dial numbers Conference ID etc and therefore cannot run conferences Restore Failed Restoring the system configuration has failed as the system could not locate the configuration file in the selected path or could not open the file Restore Succeeded Restoring th...

Page 662: ...t valid or DNS failed to resolve this name This alarm is displayed if the name of the Collaboration Server in the certificate file is different from the FQDN name defined in the OCS SIP TLS Failed to load or verify certificate files This alarm indicates that the certificate files required for SIP TLS could not be loaded to the Collaboration Server Possible causes are Incorrect certificate file nam...

Page 663: ...ion transport error This alarm indicates that the communication with the SIP server cannot be established Possible causes are Incorrect IP address of the SIP server The SIP server listening port is other than the one defined in the system The OCS services are stopped Software upgrade in component SSH is enabled SWITCH not responding Check the Switch card System Cards MPM Plus mode are not supporte...

Page 664: ...The software contains patch es Unable to connect to Exchange Server User Name SUPPORT cannot be used in Enhanced Security Mode Version upgrade is in progress Voltage problem Possible reasons for the problem Card voltage problem Voltage problem Warning Upgrade started and SAFE Upgrade protection is turned OFF Yellow Alarm Problem sending receiving data from to network Check the cables Active Alarms...

Page 665: ...xternal application does the processing and sorting The Collaboration Server ignores events that it does not recognize that is events written in a higher version that do not exist in the current version Therefore to enable compatibility between versions instead of adding new fields to existing events new fields are added as separate events so as not to affect the events from older versions This al...

Page 666: ...onference started in GMT Actual Duration The actual conference duration Status The conference status code as follows 1 The conference is an ongoing conference 2 The conference was terminated by a user 3 The conference ended at the scheduled end time 4 The conference ended automatically because no participants joined the conference for a predefined time period or all the participants disconnected f...

Page 667: ... The event time The structure length This field is required for compatibility purposes and always contains the value 0 GMT Offset The time zone difference between Greenwich and the Collaboration Server s physical location in hours and minutes Together with the GMT Offset Sign field the GMT Offset field is used to define the Collaboration Server local time For example if the GMT Offset Sign is 0 an...

Page 668: ...vent per conference and it is always the last event in the file 7 PARTICIPANT DISCONNECTED A participant disconnected from the conference For more information about the fields see Event Fields for Event 7 PARTICIPANT DISCONNECTED 10 DEFINED PARTICIPANT Information about a defined participant that is a participant who was added to the conference before the conference started For more information ab...

Page 669: ...ins the gatekeeper caller ID which makes it possible to match the CDR in the gatekeeper and in the MCU For more information about the fields see Event Fields for Event 30 GATEKEEPER INFORMATION 31 PARTICIPANT CONNECTION RATE Information about the line rate of the participant connection This event is added to the CDR file each time the endpoint changes its connection bit rate For more information a...

Page 670: ...during the conference For more information about the fields see Event Fields for Events 10 101 105 DEFINED PARTICIPANT USER ADD PARTICIPANT USER UPDATE PARTICIPANT 106 USER SET END TIME A user modified the conference end time For more information about the fields see Event Fields for Event 106 USER SET END TIME 107 OPERATOR MOVE PARTY FROM CONFERENCE The participant moved from an Entry Queue to th...

Page 671: ...DATE PARTICIPANT CONTINUE 1 2011 RESERVED PARTICIPANT CONTINUE PV6 ADDRESS Additional information about a DEFINED PARTICIPANT event that includes the IPv6 addressing of the defined participant For more details see Event Fields for Events 2011 2012 and 2016 2012 RESERVED PARTICIPANT CONTINUE 2 Additional information about a DEFINED PARTICIPANT event For more information about the fields see Event F...

Page 672: ...ce fields is modified Conference Password Chairperson Password Info1 Info2 or Info3 Billing Info These additional events will only contain the value of the modified field 6001 CONFERENCE START CONTINUE 5 Additional information about a CONFERENCE START event For more information about the fields see Event Fields for Event 6001 CONFERENCE START CONTINUE 5 11001 CONFERENCE START CONTINUE 10 Additiona...

Page 673: ... the conference starts or if all participants disconnect from the conference and the conference is empty for a predefined time period Possible values are 0 The conference was not set to end automatically 1 The conference was set to end automatically Line Rate The conference line rate as follows 0 64 kbps 6 384 kbps 12 1920 kbps 13 128 kbps 15 256 kbps 23 512 kbps 24 768 kbps 26 1152 kbps 29 1472 k...

Page 674: ...ds Currently the only value is 150 which indicates a talk hold time of 1 5 seconds Audio Mix Depth The maximum number of participants whose audio can be mixed Currently the only value is 5 Operator Conference Not supported Always contains the value 0 Video Protocol The video protocol Currently the only value is 255 Auto Meet Me Per Conference Indicates the Meet Me Per Conference setting Currently ...

Page 675: ...s automatically terminated by the MCU Time After Last Participant Quits Note This field is only relevant if the Auto Terminate option is enabled Indicates the number of minutes that should elapse after the last participant has disconnected from the conference before the conference is automatically terminated by the MCU Conference Lock Flag Not supported Always contains the value 0 Maximum Number o...

Page 676: ...e is enabled Indicates the lecturer view switching setting as follows 0 Automatic switching between participants is disabled 1 Automatic switching between participants is enabled Audio Activated Not supported Always contains the value 0 Lecturer ID Not supported Always contains the value 4294967295 Field Description Note When this event occurs as the result of a change to the value of one of the e...

Page 677: ... Name of the conference Field Description Conference End Cause Indicates the reason for the termination of the conference as follows 1 The conference is an ongoing conference or the conference was terminated by an MCU reset 2 The conference was terminated by a user 3 The conference ended at the scheduled end time 4 The conference ended automatically because no participants joined the conference fo...

Page 678: ...ticipant was lost Rx Video Synchronization Loss The number of times that the synchronization of the MCU video unit was lost Tx Video Synchronization Loss The number of times that the synchronization of the participant video was lost Mux Board ID Not supported Always contains the value 0 Mux Unit ID Not supported Always contains the value 0 Audio Codec Board ID Not supported Always contains the val...

Page 679: ...updated the participant properties Participant Name The name of the participant Participant ID The identification number assigned to the participant by the MCU Dialing Direction The dialing direction as follows 0 Dial out 5 Dial in Bonding Mode Not supported Always contains the value 0 Number Of Channels Not applicable Net Channel Width Not supported Always contains the value 0 Network Service Nam...

Page 680: ...vice Name Not supported This field remains empty Number of Participant Phone Numbers Not applicable Number of MCU Phone Numbers Not applicable Party and MCU Phone Numbers Not applicable Identification Method Note This field is only relevant to dial in participants The method by which the destination conference is identified as follows 1 Called IP address or alias 2 Calling IP address or alias Meet...

Page 681: ...t rate in units of kilobits per second A value of 4294967295 denotes auto and in this case the rate is computed by the MCU IP Address The IP address of the participant An address of 4294967295 indicates that no IP address was specified for the participant and the gatekeeper is used for routing In all other cases the address overrides the gatekeeper Signaling Port The signaling port used for partic...

Page 682: ...ld Description Participant Name The name of the participant Participant ID The identification number assigned to the participant by the MCU Connect Initiator Indicates who initiated the connection as follows 0 MCU 1 Remote participant Any other number Unknown Min Rate The minimum line rate used by the participant The data in this field should be ignored For accurate rate information see CDR event ...

Page 683: ...D The identification number assigned to the participant by the MCU Participant Status The participant status as follows 0 Idle 1 Connected 2 Disconnected 3 Waiting for dial in 4 Connecting 5 Disconnecting 6 Partially connected Party has completed H 221 capability exchange 7 Deleted by a user 8 Secondary The participant could not connect the video channels and is connected via audio only 10 Connect...

Page 684: ...bilities are not supported by the video cards 18 Video connection could not be established 24 The endpoint closed its video channels 25 The participant video settings are not compatible with the conference protocol 26 The endpoint could not re open the video channel after the conference video mode was changed 27 The gatekeeper approved a lower bandwidth than requested 28 Video connection for the S...

Page 685: ...ant to dial in participants The method by which the destination conference is identified as follows 1 Called IP address or alias 2 Calling IP address or alias Meet Me Method Note This field is only relevant to dial in participants The meet me per method as follows 3 Meet me per participant Network Type The type of network between the participant and the MCU as follows 2 H 323 5 SIP H 243 Password ...

Page 686: ... rate is computed by the MCU IP Address Note This field is only relevant to IP participants The IP address of the participant An address of 4294967295 indicates that no IP address was specified for the participant and the gatekeeper is used for routing In all other cases the address overrides the gatekeeper Signaling Port Note This field is only relevant to IP participants The signaling port used ...

Page 687: ...of the participant who added the billing code Participant ID The identification number as assigned by the MCU of the participant who added the billing code Billing Info The numeric billing code that was added 32 characters Field Description Participant Name The original name of the participant for example the name automatically assigned to an undefined participant such as conference name _ 000 Par...

Page 688: ...se recording 3 Resume recording 4 Recording ended 5 Recording failed Initiator Not supported Recording Link Name The name of the Recording Link Recording Link ID The Recording Link ID Start Recording Policy The start recording policy as follows 1 Start recording automatically as soon as the first participant connects to the conference 2 Start recording when requested by the conference chairperson ...

Page 689: ...nt ID The identification number assigned to the participant by the MCU Gatekeeper Caller ID The caller ID in the gatekeeper records This value makes it possible to match the CDR in the gatekeeper and in the MCU Field Description Participant Name The participant name Participant ID The identification number assigned to the participant by the MCU Participant Current Rate The participant line rate in...

Page 690: ...the participant address The address may contain up to 80 characters Field Description Participant Name The name of the participant An empty field denotes an unidentified participant or a participant whose name is unspecified Participant ID The identification number assigned to the participant by the MCU Participant Status The participant status as follows 0 Idle 1 Connected 2 Disconnected 3 Waitin...

Page 691: ... or deleted the participant from the conference Participant Name The name of the participant reconnected to the conference or disconnected or deleted from the conference Participant ID The identification number assigned to the participant by the MCU Field Description New End Time The new conference end time set by the user in GMT User Name The login name of the user who changed the conference end ...

Page 692: ...as follows 0 Dial out 5 Dial in Bonding Mode Not applicable Number Of Channels Note This field is only relevant to ISDN PSTN participants The number of channels as follows 255 Auto Otherwise in range of 1 30 Net Channel Width The bandwidth of each channel This value is always 0 which represents a bandwidth of 1B which is the only bandwidth that is currently supported Net Service Name The name of t...

Page 693: ...e Numbers Note This field is only relevant to ISDN PSTN participants The number of MCU phone numbers In a dial in connection the MCU phone number is the number dialed by the participant to connect to the MCU In a dial out connection the MCU phone number is the MCU CLI number as seen by the participant Party and MCU Phone Numbers Note This field is only relevant to ISDN PSTN participants The partic...

Page 694: ...This field is only relevant to IP participants The video rate in units of kilobits per second A value of 4294967295 denotes auto and in this case the rate is computed by the MCU IP Address Note This field is only relevant to IP participants The IP address of the participant An address of 4294967295 indicates that no IP address was specified for the participant and the gatekeeper is used for routin...

Page 695: ...acters Field Description Operator Name The login name of the operator moving the participant back to the conference Party Name The name of the participant being moved Party ID The identification number as assigned by the MCU of the participant being moved Field Description IP V6 IPv6 address of the participant s endpoint Field Description Info1 Info2 Info3 Info4 The participant information fields ...

Page 696: ...vices selected encryption algorithm does not match the local selected encryption algorithm 141 Called party not registered 145 Caller not registered 152 H323 call close ARQ timeout 153 H323 call close DRQ timeout 154 H323 call close Alt Gatekeeper failure 191 H323 call close Remote busy 192 H323 call close Normal 193 H323 call close Remote reject 194 H323 call close Remote unreachable 195 H323 cal...

Page 697: ...atch 254 SIP remote closed call 255 SIP remote cancelled call 256 SIP bad status 257 SIP remote stopped responding 258 SIP remote unreachable 259 SIP transport error 260 SIP bad name 261 SIP trans error TCP invite 300 SIP redirection 300 301 SIP moved permanently 302 SIP moved temporarily 305 SIP redirection 305 380 SIP redirection 380 400 SIP client error 400 401 SIP unauthorized 402 SIP client e...

Page 698: ... available 481 SIP client error 481 482 SIP client error 482 483 SIP client error 483 484 SIP client error 484 485 SIP client error 485 486 SIP busy here 487 SIP request terminated 488 SIP client error 488 500 SIP server error 500 501 SIP server error 501 502 SIP server error 502 503 SIP server error 503 504 SIP server error 504 505 SIP server error 505 600 SIP busy everywhere 603 SIP global failu...

Page 699: ...D Event 14 MPI CHANNEL DISCONNECTED Event 15 H323 CALL SETUP Event 16 H323 CLEAR INDICATION Event 24 SIP CALL SETUP Event 25 SIP CLEAR INDICATION Event 27 RECORDING SYSTEM LINK Event 110 OPERATOR ON HOLD PARTY Event 113 CONFERENCE REMARKS Event 2108 OPERATOR MOVE PARTY TO CONFERENCE CONTINUE 1 Event 3001 CONFERENCE START CONTINUE 2 Event 3108 OPERATOR MOVE PARTY TO CONFERENCE CONTINUE 2 Event 4001...

Page 700: ...hey can enter the conference created in the Ad Hoc flow Independent of Ad Hoc conferencing where conference access is validated for all conferences running on the MCU regardless of the method in which the conference was started Ad Hoc Conferencing without Authentication A participant dials in to an Ad Hoc enabled Entry Queue and starts a new conference based on the Profile assigned to the Entry Qu...

Page 701: ...ase If the system finds a match the participant is granted the permission to start a new conference To work with an external database application to validate the participant s right to start a new conference the Entry Queue IVR Service must be configured to use the external database application for authentication In the external database application you must define all participants users with righ...

Page 702: ...ference ID with the database application that compares it against its database If the database application finds a match the external database application sends a response back to the MCU granting the participant the right to start a new ongoing conference If this Conference ID is not registered in the database the conference cannot be started and this participant is disconnected from the Entry Qu...

Page 703: ...xternal database for authentication An Entry Queue IVR Service configured with the appropriate audio prompts requesting the Conference ID and configured to access the external database for authentication Create a Profile with the appropriate conference parameters and the appropriate Conference IVR Service assigned to it An Ad Hoc enabled Entry Queue with the appropriate Entry Queue IVR Service and...

Page 704: ...d When the participant enters the conference password or his her personal password it is sent to the external database application for validation If there is a match the participant is granted the right to join the conference In addition the external database application sends to the MCU the following parameters Participant name display name Whether or not the participant is the conference chairpe...

Page 705: ...nce level is checking only the chairperson password with the external database application All other participants can be checked only with the MCU if the Conference IVR Service is configured to prompt for the conference password or not checked at all if the Conference IVR Service is configured to prompt only for the chairperson password Conference Access Chairperson Password validation with extern...

Page 706: ...rd or the participant s Alias The Conference IVR Service assigned to the conference defined in the Profile must be configured to check the external database for the Chairperson password only when the participant enters the chairperson identifier key either pound or star In addition it must be configured to prompt for the chairperson identifier key and password System Settings for Ad Hoc Conferenci...

Page 707: ...database application to verify the participant s right to connect to the conference as a standard participant or as a chairperson For details see Enabling External Database Validation for Conferences Access External Database Application Settings The external database contains a list of participants users with their assigned parameters These parameters are Conference Name Conference Billing code Co...

Page 708: ...ation is configured in the Entry Queue IVR Service Global dialog box Flag Description and Value ENABLE_EXTERNAL_DB_ACCESS The flag that enables the use of the external database application EXTERNAL_DB_IP The IP address of the external database application server default IP 0 0 0 0 EXTERNAL_DB_PORT The port number used by the MCU to access the external application server Default Port 80 EXTERNAL_DB...

Page 709: ... The validation of the participant s right to join an ongoing conference with an external database application is configured in the Conference IVR Service Global dialog box You can set the system to validate all the participants joining the conference or just the chairperson Set the External Server Authentication field to Always to validate the participant s right to join an ongoing conference for...

Page 710: ...RealPresence Collaboration Server RMX 800s Virtual Edition Administrator s Guide Polycom Inc 724 Upon Request to validate the participant s right to join an ongoing conference as chairperson ...

Page 711: ...ckets are higher than Frame per Packets declared during the capabilities exchange a Faulty flag is displayed Resolution video only Indicates the video resolution in use If the actual resolution is higher than resolution declared in the capabilities exchange the Faulty flag is displayed For example if the declared resolution is CIF and the actual resolution is 4CIF the Faulty flag is displayed Fram...

Page 712: ...ransmitted in the last RTP report interval default interval is 5 minutes Peak the highest number of lost packets in a report interval from the beginning of the channel s life span Out of Order The number of packets arriving out of order The following details are displayed Accumulated N total number of packets that arrived out of order since the channel opened Accumulated percentage of packets that...

Page 713: ...with the following details Accumulated N total number of packets that were fragmented since the channel opened Accumulated percentage of fragmented packets out of the total number of packets transmitted since the channel opened Interval N number of fragmented packets received in the last RTP report interval default interval is 5 minutes Interval percentage of fragmented packets out of the total nu...

Page 714: ...to establish a direct connection between a workstation and the Collaboration Server Configuring the Workstation The following procedures show how to modify the workstation s networking parameters using the Windows New Connection Wizard For non Windows operating systems an equivalent procedure must be performed by the system administrator Before connecting directly you must modify the IP Address Su...

Page 715: ... RMX 800s Virtual Edition Administrator s Guide Polycom Inc 729 In the Local Area Connection Status dialog box click the Properties button 3 In the Local Area Connection Properties dialog box select Internet Protocol TCP IP Properties ...

Page 716: ...RealPresence Collaboration Server RMX 800s Virtual Edition Administrator s Guide Polycom Inc 730 4 In the Internet Protocol TCP IP Properties dialog box select Use the following IP address ...

Page 717: ...on Server s Default Management Network or Alternate Management Network are listed in the table below For more information about connecting to the Alternate Management Network see Appendix G Configuring Direct Connections to the Collaboration Server Reserved IP Addresses None of the reserved IP addresses listed in Reserved IP Addresses should be used for the IP Address Network Entity IP Address Man...

Page 718: ...en enter the default Username POLYCOM and Password POLYCOM and click the Login button The Fast Configuration Wizard starts If no USB memory stick is detected and either this is the First Time Power up or the Default IP Service has been deleted and the Collaboration Server has been reset the following dialog box is displayed For more information about First time Power up and the Fast Configuration ...

Page 719: ...d click the Login button Connecting to the Collaboration Server via Modem Remote access to the Collaboration Server s Alternate Management Network is supported via an external PSTN IP modem To connect via modem to the Alternate Management Network the following procedures must be performed 1 Procedure 1 Install the RMX Manager the web client enables direct access to the Collaboration Server for sup...

Page 720: ...ld in the Connect applet see step 10 on Click the Dial button to establish a connection to LAN 3 Port via the modem is modified for connection to different modems 1 In Windows navigate via the Control Panel to the Network Connections applet and select Create a new connection 2 When the New Connection Wizard is displayed click the Next button None of the reserved IP addresses listed in Table 5 127 ...

Page 721: ...nnect to the Internet and click the Next button 4 In the Getting Ready box select Set up my connection manually and click the Next button 5 In the Internet Connection box select Connect using dial up modem and click the Next button 6 In the Connection Name box enter a Name for the modem connection e g Modem Connection and click the Next button ...

Page 722: ... the Phone Number to Dial box enter the Phone Number for the modem and click the Next button 8 In the Connection Availability box select Anyone s use and click the Next button 9 In the Internet Account Information box complete the Username Password and Confirm Password fields and click the Next button ...

Page 723: ...m Inc 737 10 The Connection applet is displayed with the field values filled in as specified by the New Connection Wizard 11 Click the Dial button to establish a connection to LAN 3 Port via the modem The Windows Network Connections applet displays Connected status for the new connection ...

Page 724: ... the browser In the browser s command line enter http MCU Control Unit IP Address RmxManager html and press Enter To use the Windows Start menu 1 Click Start a If the RMX Manager is displayed in the recently used programs list click RMX Manager in the list to start the application or b Click All Programs The All Programs list is displayed c Select Polycom and then select RMX Manager ...

Page 725: ...RealPresence Collaboration Server RMX 800s Virtual Edition Administrator s Guide Polycom Inc 739 The RMX Manager Welcome screen is displayed ...

Page 726: ...laboration Server is installed in the Microsoft environment and is configured for unified communications Routing to conferences can be performed by the Office Communications Server Lync Server either by Matched URI dialing using the SIP URI address both Office Communications Server and Lync Server Numerical dialing enables a common dialing plan for Meeting Rooms across Office Communications Server...

Page 727: ... the Collaboration Server Multiple Networks configuration In this configuration each Microsoft SIP Server is defined in a Network Service of its own in this case two IP Network Services are defined A DNS server can be specified for each IP Network Service and for the RMX Management Network Service Collaboration Server Multiple Networks Topology Guidelines If ICE initialization fails in a Network S...

Page 728: ...aring BFCP protocol is not supported in ICE environment Connecting to the Collaboration Server in ICE Environment The dialing methods that can be used by an endpoint to connect to another endpoint depends on the ICE environment Local Remote or Federation ICE Environmen I Local connection a connection between the Collaboration Server and endpoints that reside within the same organization For exampl...

Page 729: ...ous configurations Available dialing methods per Connection Type To enable the Matched URI dialing in the federated environment to be able to connect to the Collaboration Server SIP signaling domain you must also configure the Office Communications Server Lync Server When federating an Office Communications Server Lync Edge server with another Office Communications Server Lync server environment y...

Page 730: ...ce to include the DNS server and set the Transport Type to TLS 2 Create the security certificate using one of the two available methods 3 Define a SIP Network Service in the Collaboration Server and install the TLS certificate 4 Modify and add the required system flags in the Collaboration Server System Configuration 5 Optional Defining additional Entry Queues and Meeting Rooms in the Collaboratio...

Page 731: ...are usually not registered to the OCS and Static Routes are used instead Setting Static Routes in the OCS enables SIP entities UAs to connect to conferences without explicit registration of conferences with the OCS Routing is performed by the OCS based on the comparison between the received URI and the provisioned static route pattern If a match is found the request is forwarded to the next hop ac...

Page 732: ...n Server RMX 800s Virtual Edition Administrator s Guide Polycom Inc 746 2 Expand the Enterprise Pools list 3 Right click the server pool icon click Properties Front End Properties The Pool Front End Properties dialog box opens ...

Page 733: ...lect the Throttle as Server and Treat As Authenticated check boxes 8 Click OK The defined Collaboration Server is displayed in the trusted servers list in the server Front End Properties Host Authorization dialog box Setting the Static Route for Collaboration Server in the OCS To add Collaboration Server to the Routing Roles 1 In the Front End Properties dialog box click the Routing tab If routing...

Page 734: ... name for the Collaboration Server Any domain name can be used 4 In the Next hop section enter the Collaboration Server FQDN name as defined in the DNS and is used in the Host Authorization definition 5 In the Transport field select TLS to enable the dial out from conferences to SIP endpoints 6 Click OK The new Route is added to the list of routes in the Front End Properties Routes dialog box 7 Cl...

Page 735: ...ancer server in the same way it is configured in the OCS however the Load Balancer should be pointed to the OCS pool and not to the Collaboration Server directly This configuration procedure is done in addition to the configuration in the OCS To set the Collaboration Server as trusted and define Static routes in the Load Balancer Server 1 Open the OCS Management application 2 Expand the Enterprise...

Page 736: ...s is direct dial in using the domain name defined in the OCS Static Routes This eliminates the need to register the conferencing entities with the SIP server and to define a separate user for each conferencing entity in the Active Directory In such a case after the first dial in the conferencing entity will appear in the OC client directory for future use To dial in directly to a conference or Ent...

Page 737: ...CS infrastructure OCS side Configuring the Collaboration Server as a Routable Gateway The Collaboration Server or DMA must be set as a trusted voice gateway in the OCS infrastructure This does not restrict Collaboration Server to just voice operation rather it means that the Collaboration Server or DMA can be set as a destination for a voice route using the OCS management console Setting the Colla...

Page 738: ...u want to use numerical dialing in addition or instead of SIP URI dialing you need to remove the current definition of the Collaboration Server and redefine it as a voice gateway To remove the definition of the Collaboration Server as trusted host from the Front End Properties 1 In the OCS application display the Front End Properties right click the Front End and select Properties 2 Click the Host...

Page 739: ... and navigate to where you installed the resource kit For example C Program Files Microsoft Office Communications Server 2007 R2 ResKit 3 Run the following command cscript OCSTrustEntry vbs action add type trustedservice fqdn your FQDN service MediationServer port 5061 version 4 routable TRUE Where your FQDN is the FQDN of your Collaboration Server system The script automatically generates the GUI...

Page 740: ...rest and then click Properties Voice Properties The Office Communications Server Voice Properties dialog box opens 2 Click the Routes tab Office Communications Server Voice Properties Routes dialog box opens 3 Click the Add button The Add Route dialog box opens 4 In the Name field enter a name that will identify this voice route 5 Optional In the Description field enter a description ...

Page 741: ...the Collaboration Server IP Network Service For example if 11 is the Collaboration Server prefix defined in gatekeeper enter 11 The circumflex expression 11 causes this route to be applied to all numbers starting with 11 If you have not defined such a prefix in the IP Network Service in the Collaboration Server configuration you can add it later using value entered here 7 In the Gateways Addresses...

Page 742: ...Click OK 13 In the Add Route dialog box click OK to save the new route Configuring Office Communicator Users for Enterprise Voice Each of the endpoints in the OCS environment must be set to use the voice route The setting is done in the Office Communications Server management console for all required users endpoints simultaneously or in the Active Directory for each of the Users endpoints To Confi...

Page 743: ...alog box click Next 6 On the Configure User Settings dialog box click Next 7 On the Configure Meeting Settings dialog box click Next 8 On the Configure User Settings specify meeting policy dialog box click Next 9 On the Configure Enterprise Voice dialog box select Change Enterprise Voice Settings for selected users and then click Enable Enterprise Voice 10 Click Next 11 On the Configure Enterprise...

Page 744: ...ion profile from the list and then click Next 15 On the Ready to Configure Users dialog box review the settings and then click Next 16 On the Configure Operation Status dialog box verify that the operation succeeded and then click Finish To Configure Office Communicator Users for Enterprise Voice in the in the Active Directory 1 Open the Active Directory and navigate to the endpoint whose properti...

Page 745: ...ick the endpoint and select Properties The Properties dialog box opens 3 Click the Communications tab 4 Click the Telephony Settings Configure button The Telephony Options dialog box opens 5 Select the Enable Enterprise Voice option 6 Click OK to return to the Properties Communications dialog box 7 Click OK ...

Page 746: ...Server as a trusted service MediationServer and a voice gateway using the instructions in Setting the Numerical Dialing Method 2 Set up a matching URI route to the Collaboration Server DMA by right clicking the OCS Pool selecting Properties Front End Properties Routing Tab and follow the instructions in Setting the Static Route for Collaboration Server in the OCS When defining both routing methods...

Page 747: ...r If the certificate is created internally by the OCS one pfx file is created In addition a text file containing the password that was used during the creation of the pfx file is manually created Both files can then be sent from the Collaboration Server workstation to the Collaboration Server unit When the files are sent to the Collaboration Server the pfx file is converted into three certificate ...

Page 748: ...xt The Delayed or Immediate Request window is displayed 5 Select Send the Request immediately to an online certificate authority and click Next The Name and Security Settings window is displayed 6 In the Name field select the Collaboration Server name you entered in the FQDN field when defining the trusted host or as defined in the DNS server ...

Page 749: ... as exportable check box 8 Click Next The Organization Information window is displayed 9 Enter the name of the Organization and the Organization Unit and click Next Your Server s Subject Name window is displayed 10 In the Subject name field select the FQDN name of the Collaboration Server from the list or enter its name ...

Page 750: ...ep the default selection in the Subject alternate name field and click Next 12 If an error message is displayed click Yes to continue The Geographical Information window is displayed 13 Enter the geographical information as required and click Next The Choose a Certification Authority window is displayed ...

Page 751: ... a certificate authority from the list detected in your environment option is selected and that the local OCS front end entity is selected 15 Click Next The Request Summary window is displayed 16 Click Next to confirm the listed parameters and create the requested certificate The Assign Certificate Task window is displayed ...

Page 752: ...8 Click Finish MS R2 Retrieving the Certificate from the OCS to be sent to the Collaboration Server Workstation 1 In the OCS Enterprise Pools tree expand the Pools list and the Server Pool list 2 Right click the pool Front End entity and select Certificate The Available Certificate Tasks window is displayed 3 Select Export a certificate to a pfx file and click Next The Available Certificates windo...

Page 753: ...yed 5 Enter the path and file name of the certificate file to be exported or click the Browse button to select the path from the list The new file type must be pfx and its name must include the pfx extension 6 Select the Include all certificates in the certification path if possible check box and then click Next The Export Certificate Password window is displayed 7 If required enter any password F...

Page 754: ...onal Creating the Certificate Password File certPassword txt If you have used a password when creating the certificate file pfx you must create a certPassword txt file This file will be sent to the Collaboration Server together with the pfx file To create the certPassword txt file 1 Using a text editor application create a new file 2 Type the password as you have entered when creating the certific...

Page 755: ...ration Server can also be set for Matched URI Routing and or Numerical Dialing to Meeting Rooms For more details see Setting the Matched URI Dialing Method and Setting the Numerical Dialing Method Creating an Active Directory Account for the Collaboration Server The User account created for the Collaboration Server is used for registration in the Office Communication Server and to automatically sy...

Page 756: ...elect the options User cannot change password and Password never expires Clear the other options Field Description First Name Enter the name for the Collaboration Server user This name will be used in the configuration of the ICE environment in the Collaboration Server Full Name Enter the same name as entered in the First Name field User Login Name Enter the same name as entered in the First Name ...

Page 757: ...he Collaboration Server User Account for Office Communication Server The new Collaboration Server user must be enabled for registration with the Office Communications Server To enable the Collaboration Server User Account for Office Communication Server 1 In the Active Directory Users and Computers window right click the Collaboration Server user and then click Properties 2 In the Properties dialo...

Page 758: ...g Collaboration Server Integration into the Microsoft Lync Server 2010 and Lync Server 2013 Environments From Version 7 8 the The RMX interoperability level with Lync 2013 is identical to Lync 2010 Lync 2013 is backward compatible with all RMX Lync 2010 features From Version 7 1 Collaboration Server systems can be integrated into the Microsoft Lync Server 2010 Wave 14 environment In the Lync Serve...

Page 759: ...nc Clients ICE environment Local network Microsoft CAC is applicable only to dial in calls Additional configuration on the Microsoft side is not required It is based on the existing ICE environment configuration Additional configuration setting a system flag may be required on the Collaboration Server to modify the system behavior when CAC is enabled in a local network closing the ICE channel or k...

Page 760: ...mode is correctly updated from Busy to Available There is no configuration required for this procedure SIP Dialog Recovery Collaboration Server has the ability to automatically recover from a SIP dialog failure which can occur in long duration calls in Meeting Rooms using the Microsoft Lync client There is no configuration required for this procedure Content Sharing via Polycom CSS Content Sharing...

Page 761: ...gement Network in the Collaboration Server 1 Using the Web browser connect to the Collaboration Server 2 In the Collaboration Server Management pane expand the Rarely Used list and click IP Network Services 3 In the IP Network Services pane double click Management Service The Management Network Properties IP dialog box opens 4 Click the DNS tab 5 In the DNS field select Specify to define the DNS p...

Page 762: ...ns Server Wave 13 The PFX method Recommended method for Lync Server Wave 14 Field Description MCU Host Name Enter the name of the MCU on the network This name must be identical to the FQDN name defined for the Collaboration Server in the OCS and DNS Default name is Collaboration Server Shelf Management Host Name Displays the name of the entity that manages the Collaboration Server hardware The nam...

Page 763: ...he Office Communications Server or Lync Server environment For detailed description of this procedure in the Office Communications Server environment see PFX Method Creating the Security TLS Certificate in the OCS and Exporting the Certificate to the Collaboration Server Workstation For detailed description of this procedure in the Lync Server environment see the Polycom Unified Communications Dep...

Page 764: ...pe is set to H 323 SIP even though SIP will be the only call setup used with Office Communications Server 2007 5 Make sure that the correct parameters are defined for the Signaling Host IP Address and Subnet Mask Make sure that the IP address of the Collaboration Server Signaling Host is the same one defined as a trusted host in Office Communications Server 2007 Lync Server 2010 ...

Page 765: ...n the Management Network for the DNS 10 If not selected by default change the Transport Type to TLS The Create Certificate and Send Certificate buttons are enabled 11 If you are using the CSR method and the CSR option is not selected by default change the Certificate Method to CSR If you are using the PFX method in the Certificate Method field select PEM PFX At this point the procedure changes acc...

Page 766: ... the country name State or Province Enter the full name of the state or province Locality Enter the full name of the town city location Organization Enter the full name of your organization for which the certificate will be issued Organizational Unit Enter the full name of the unit group or division for which the certificate will be issued Common Name DNS IP Enter the DNS MCU Host Name This MCU Ho...

Page 767: ...w the purchasing instructions at the Certificate Authority s website 7 Paste Ctrl V the New Certificate Request as required by the Certificate Authority The Certificate Authority issues the TLS SSL certificate and sends the certificate to you by e mail When creating the certificate request in the Certificate Authority site make sure that the Web Server option is selected as the Certificate Templat...

Page 768: ... Certificate dialog box opens 3 Click Paste Certificate to paste the clipboard content into the Send Certificate dialog box 4 Click the Send Certificate button to send the certificate to the Collaboration Server 5 Click the Close button 6 In the IP Network Service SIP Servers dialog box complete the SIP Servers definitions If you have closed the IP Network Service SIP Servers dialog box repeat ste...

Page 769: ... Server PFX Method Sending the Certificate The PFX certificate request is created in the Microsoft Office Communications Server or Lync server This certificate is received from the Certificate Authority it can be sent to the Collaboration Server as described in the following procedure 1 Click the Send Certificate button The Install File dialog box opens 2 Click the Browse button Once the certifica...

Page 770: ...ually created if the pfx file was created by the OCS using a password The pfx file will be converted internally by the Collaboration Server using the password included in the certPassword txt into three certificate files named pkey pem and cert pem A pfx file if the certificate file was created in the OCS without using a password The pfx file will be converted internally by the Collaboration Serve...

Page 771: ...eset the Collaboration Server can register to the OCS server and make SIP calls In some configurations the following flags may require modifications when MS_ENVIRONMENT flag is set to YES Reset can be performed after setting the system flags for example setting the MS_ENVIRONMENT flag After system reset the Collaboration Server can register to the OCS server and make SIP calls Sometimes the system...

Page 772: ...ag value Possible values AUTO G711A G711U G722 Default G711A Flag Name Value and Description SIP_FREE_VIDEO_RESOURCES Default value in Microsoft environment NO When set to NO video resources that were allocated to participants remain allocated to the participants as long as they are connected to the conference even if the call was changed to audio only The system does not allocate the resources to...

Page 773: ...onnecting to a conference RTV participants are supported in recorded conferences RTV participant encryption is supported using the SRTP protocol Video Preview is not supported for RTV endpoints Custom Slides in IVR Services are not supported for RTV endpoints HD720p30 resolution is supported at bit rates greater than 600 kbps The following table summarizes the resolutions supported at the various ...

Page 774: ...pant Properties Advanced tab should be left at or set to its default value Auto The Auto setting allows the video protocol to be negotiated according to the endpoint s capabilities OCS endpoints and Lync Server clients connect to the conference using the RTV protocol Other endpoints negotiate the video protocol in the following sequence H 264 followed by RTV followed by H 263 and finally H 261 Pro...

Page 775: ...ion set in the Conference Profile system flag MAX_RTV_RESOLUTION enables you to override the Collaboration Server resolution selection and limit it to a lower resolution Resource usage can then be minimized the 1 or 1 5 video resources per call instead of 3 resources depending on the selected resolution Possible flag values are AUTO default QCIF CIF VGA or HD720 For example if the flag is set to V...

Page 776: ... as follows Default 0 fps Implements any Frame Rate based on Lync RTV Client capabilities Range 0 30 fps For example when the flag is set to 15 and the Lync RTV Client declares HD 720P at 10fps because the endpoint s frame rate fps of 10 is less than flag setting of 15 then the endpoint s video will open VGA and not HD In another example when the flag is set to a frame rate of 10 and the Lync RTV ...

Page 777: ...le Setting the System Flag By configuring the system flag BLOCK_CONTENT_LEGACY_FOR_LYNC you control the system behavior in an environment where some Lync clients use the Polycom CSS plug in and some do not This flag must be manually added to the system configuration to change its value When set to NO default Content is sent to all Lync clients over the video channel including those with the Polyco...

Page 778: ...tching mode Therefore when a Lync client connects to the conference via the Polycom CSS plug in the content resolution will be adjusted to the maximum content rate possible by the Lync client up to a maximum of 720p 5fps in all line rates even if you select a higher content rate and resolution in the Conference Profile Monitoring the Participant connection ...

Page 779: ...RMX 800s Virtual Edition Administrator s Guide Polycom Inc 793 Under properties of the participant representing the CSS plug in Channel Status audio channels are shown but audio is not used in the plug in The information can be ignored ...

Page 780: ...laboration Server RMX 800s Virtual Edition Administrator s Guide Polycom Inc 794 The properties of the Lync client are those of a video participant However the Content channel will show 0 as there is no content channel ...

Page 781: ...olycom Inc 795 Adding Presence to Conferencing Entities in the Buddy List Registration of conferencing entities Meeting Rooms Entry Queues and SIP Factories with the SIP server adds these conferencing entities to the buddy list with their presence It enables the Office Communication ...

Page 782: ...t a unique name is assigned to the conferencing entity and it is not already used for another user account in the Active Directory The conferencing entity name must not include any upper case letters or special characters _ space When the MCU system is shutting down while a Meeting Room is still active as indicated by its presence the status remains active for 10 minutes during which Lync endpoint...

Page 783: ...ver Defining the Microsoft SIP Server in the IP Network Service Enabling Registration in the Conference Profile Creating an Active Directory Account for the Conferencing Entity The User account created for the Conferencing entity is used for registration with the Office Communication Server or Lync server and to automatically synchronize with the STUN and relay Edge servers To add the conferencing...

Page 784: ...for each Collaboration Server conferencing entity Field Description First Name Enter the name of the conferencing entity user This name will appear in the buddy list of the Office Communication Server or Lync server For example vmr10 Notes This name must be the identical to the Routing Name assigned to the conferencing entity in the Collaboration Server system It must also be the User Login Name i...

Page 785: ...s entered in the New User dialog box 4 Select the Server or Pool from the list 5 Click Apply and then OK To enable the Conferencing Entity User Account for Lync Server 1 On the computer running the Lync Server 2010 go to Start All Programs Microsoft Lync Server 2010 Lync Server Control Panel Windows Security window opens 2 Enter your User name and Password as configured in the Lync Server and clic...

Page 786: ... address or Select the Use the user principal name UPN option 9 Click the Enable button The selected user is displayed as enabled in the User Search pane Defining the Microsoft SIP Server in the IP Network Service To enable the registration of the conferencing entities the SIP Server Type must be set to Microsoft and the Office Communication Server or Lync Server properties in the IP Network Servi...

Page 787: ...file Collaboration Server conferencing entity can be dialed directly from the buddy list of the Office Communications client or the Lync client if its routing name matches the user name of Active Directory account you created and Registration is enabled in the Conference Profile assigned to it Parameter Description IP Network Services Service Name This column lists all the defined Network Services...

Page 788: ...erver was not enabled in the Conference Profile assigned to this conferencing Entity In Multiple Networks configuration If one service is not configured while others are configured and registered the status reflects the registration with the configured Network Services The registration status with each SIP Server can be viewed in the Properties Network Services dialog box of each conferencing enti...

Page 789: ...ide Polycom Inc 803 Ongoing Conferences list SIP Registration Meeting Rooms list SIP Registration Entry Queues list SIP Registration SIP Factories list SIP Registration Conferencing Entity Properties Registration status is reflected in the Properties Network Services dialog box ...

Page 790: ...RealPresence Collaboration Server RMX 800s Virtual Edition Administrator s Guide Polycom Inc 804 Ongoing conference Properties Network Services SIP Registration ...

Page 791: ...dmission Control implementation in the Collaboration Server CAC_ENABLE YES In addition to ensure that endpoints such as HDX remain connected to the conference for its duration when the Collaboration Server is configured with FQDN address and the Lync server is working with load balancing and holds more than one address the following two flags must be manually added and set to MS_KEEP_ALIVE_ENABLE ...

Page 792: ... 75 determines the percentage of bandwidth that can be deducted from the required bandwidth to allow participants to connect to the conference For example if you enter 20 for 20 as the flag value the participant will be able to connect to the conference if the allocated line rate is up to 20 lower than the conference line rate or between 80 to 100 of the required bandwidth If the conference line r...

Page 793: ...is information applies only to dial in participants The following information is available Participant Properties Call Admission Control Parameters Field Description Requested Bandwidth Indicates the bandwidth requested by the Lync client usually the line rate set for the conference NA indicates that Call Admission Control is disabled Allocated Bandwidth The actual bandwidth allocated by the Lync ...

Page 794: ... the Menu bar click Meet Now to create an ad hoc conference The Group Conversation dialog box is displayed 2 From the Contacts List on Lync drag a Virtual Meeting Room VMR into the Group Conversation list After the Virtual Meeting Room is connected on Lync an invitation is sent from the A V MCU to the Collaboration Server using the Centralized Conference Control Protocol CCCP The Collaboration Ser...

Page 795: ... browser in the RealPresence Collaboration Server RMX Management pane expand the Rarely Used list and click IP Network Services 2 In the IP Network Services pane double click the Default IP Service entry The Default IP Service Networking IP dialog box opens 3 Click the SIP Servers tab 4 Make sure that the SIP Server is set to Specify 5 Make sure that the SIP Server Type is set to Microsoft 6 Make ...

Page 796: ...modate the number of ports required for ICE dialing 11 In the UDP Port Range modify the number of UDP ports by enter the first and last port numbers in the range When ICE environment is enabled the number of ports defined in the range should be 2024 12 Click OK The Collaboration Server will register with the OCS Lync Server enabling automatic retrieval of the STUN server and Relay server parameter...

Page 797: ...For each participant in the conference running in ICE environment you can view the local and the external IP addresses and the type of connection between the Collaboration Server and the participant remote The ICE information is displayed only for the media channels and not the signaling channel To view the channel properties of the participant 1 In the participants pane double click the participa...

Page 798: ...P Address When ICE connection type is relay the system displays the IP address and port number of the relay server used to pass the media from the Collaboration Server to the participant When ICE connection type is firewall the system displays the public IP address and port of the Collaboration Server as seen outside the private network ICE Participant IP Address The IP address and the Port number...

Page 799: ...cription SIP TLS Failed to load or verify certificate files This alarm indicates that the certificate files required for SIP TLS could not be loaded to the Collaboration Server Possible causes are Incorrect certificate file name Only files with the following names can be loaded to the system rootCA pem pkey pem cert pem and certPassword txt Wrong certificate file type Only files of the following t...

Page 800: ...Collaboration Server FQDN name to ensure that the Collaboration Server is correctly registered to the DNS SIP TLS Certificate has expired The current TLS certificate files have expired and must be replaced with new files SIP TLS Certificate is about to expire The current TLS certificate files will expire shortly and will have to be replaced to ensure the communication with the OCS SIP TLS Certific...

Page 801: ... not received Notify The Notify message containing the A V Edge Server URI was not received by the Collaboration Server ICE failure Received Notification does not contain URI Notify The notify message that was sent from the A V Edge Server does not contain the A V Edge server URI Verify the A V Edge server is configured in the OCS ICE failure No response from the A V Edge Server to the Collaborati...

Page 802: ...nly call and video is added to it or if the call was started as video call and during the call it was changed to Audio Only and back to video selecting Pause my Video will suspend it as required Rarely the OC client disconnects after 15 minutes The OC client can be reconnected using the same dialing method in which they were previously connected dial in or dial out Rarely all SIP endpoints disconn...

Page 803: ...io content Polycom s solution is to allow the Collaboration Server to natively inter operate with Cisco TelePresence Systems ensuring optimum quality multi screen multipoint calls between Polycom Immersive Telepresence Systems ITP Version 3 1 1 RPX 200 RPX 400 OTX 300 At Telepresence Licence is required on the Collaboration Server Polycom video conferencing endpoints Standalone HDX Polycom Group S...

Page 804: ...ies Cisco only infrastructure at the other Model 2 Polycom only infrastructure at one of the companies Cisco only infrastructure at the other Single Company Model Polycom and Cisco Infrastructure The deployment architecture in Single company with Polycom and Cisco Infrastructure Polycom endpoints using SIP shows a company that has a mixture of Polycom and Cisco endpoints room systems and telephony...

Page 805: ...nents and versions of the Collaboration Server and Cisco Telepresence Systems CTS Integration Solution Architecture Solution Architecture Components Component Version Description CISCO Equipment CUCM 8 5 1 8 6 2 Cisco Unified Communication Manager CUCM must be configured to Route calls to DMA if present Route all H 323 calls to the gatekeeper which can be either CMA or IOS IOS 15 1T Cisco Internet...

Page 806: ... 1 compatible IP Phones Cisco Unified IP Phones 9971 CUCM 8 5 CUCM 8 6 2 compatible CTMS 1 7 3 1 8 2 Cisco TelePresence Multipoint Switch Cisco Unified Border Element 15 1T SBC Voice and video connectivity from enterprise IP network to Service Provider SIP trunks Telepresence Server 2 2 1 54 Telepresence Server VCS X7 1 Video Communication Server Session Manager Polycom Equipment DMA 7000 4 0 Poly...

Page 807: ...boration Server should register it s dial prefix with the CMA gatekeeper When DMA is not used an Ad hoc Entry Queue designated as Transit Entry Queue must be pre defined on the Collaboration Server MLA 3 0 3 Multipoint Layout Application Required for managing multi screen endpoint layouts for Cisco CTS 3XXX Polycom TPX RPX or OTX systems CMA 5 5 Polycom Converged Management Application Gatekeeper ...

Page 808: ... RMX 800s Virtual Edition Administrator s Guide Polycom Inc 822 Call Flows Multipoint call with DMA In this example Collaboration Server prefix in the gatekeeper 72 Virtual Meeting Room in DMA 725123 DMA Meeting Number Generated by DMA ...

Page 809: ...00s Virtual Edition Administrator s Guide Polycom Inc 823 Multipoint call without DMA In this example Collaboration Server prefix in the gatekeeper 72 CUCM According to its Dial Plan forwards calls with prefix 72 to the Collaboration Server ...

Page 810: ... By using this method companies do not have to open their corporate firewalls and administer connectivity with the many companies they may need to communicate with Two topology models are discussed Model 1 Company A has a Polycom only environment Company B has a Cisco only Environment Model 2 Company A has a mixed Polycom and Cisco environment Company B has a Cisco only Environment Model 1 The dep...

Page 811: ...RealPresence Collaboration Server RMX 800s Virtual Edition Administrator s Guide Polycom Inc 825 Cisco telephony and desktop endpoints Company to Company via Service Provider Model 1 ...

Page 812: ...Virtual Edition Administrator s Guide Polycom Inc 826 Call Flow Multipoint call via Service Provider Model 1 In this example Collaboration Server prefix in the gatekeeper 72 Virtual Meeting Room in DMA 725123 DMA Meeting Number Generated by DMA ...

Page 813: ...ider Model 2 The deployment architecture in The deployment architecture includes shows two companies Company A and Company B Company A has the same deployment architecture as shown in Single Company Model Polycom and Cisco Infrastructure Company B has deployed a Cisco solution including CTS 1000 CTS 3000 Cisco telephony endpoints ...

Page 814: ...re listed below Company A Solution Architecture Components Company B Component Version Description CISCO Equipment CUCM 8 5 Cisco Unified Communication Manager CUCM must be configured with a SIP trunk to the Service Provider s SBC Polycom Equipment Collaboration Server 7 6 x MCU Collaboration Server must be configured to send and receive RTP streams to and from the Service Provider s SBC Company B...

Page 815: ...or s Guide Polycom Inc 829 Call Flow Multipoint call via Service Provider Model 2 In this example Collaboration Server prefix in the gatekeeper 72 Virtual Meeting Room in DMA 725123 CUCM According to its Dial Plan forwards calls with prefix 72 to the Collaboration Server ...

Page 816: ...ommon dial plan and should be considered when integrating an existing Cisco telephony environment with an existing Polycom network Neighbored Gatekeepers allow number translation while maintaining the existing environments For more information see the Polycom Unified Communications Deployment Guide for Cisco Environments Neighbored Cisco IOS and Polycom CMA Gatekeepers DMA The Polycom DMA system c...

Page 817: ...ation see the Polycom Unified Communications Deployment Guide for Cisco Environments Configuring Cisco Unified Communications Manager for H 323 c With IOS Gatekeeper For more information see the Polycom Unified Communications Deployment Guide for Cisco Environments Configuring Cisco Unified Communications Manager for H 323 IOS Gatekeeper Set up zones and gateway type prefixes to enable dialing to ...

Page 818: ...er 5 Configuring an Ad Hoc Entry Queue on the Collaboration Server if DMA is not used 6 Configuring a Meeting Room on the Collaboration Server 7 Configuring Participant Properties for dial out calls Polycom TIP and SIP Version s Polycom DMA 7000 system V4 0 Polycom RealPresence Collaboration Server RMX 2000 and RealPresence Collaboration Server RMX 4000 systems V7 6 and higher Immersive Telepresen...

Page 819: ...es for configuring H 323 endpoints are described in detail in the Polycom Unified Communications Deployment Guide for Cisco Environments 15 Configuring SIP endpoints to register to a DMA as SIP Proxy b CUCM as SIP Proxy The procedures for configuring SIP endpoints are described in detail in the Polycom Unified Communications Deployment Guide for Cisco Environments 16 Configuring TIP endpoints to r...

Page 820: ...n to conferences directly using the IVR Entry Queue Virtual Entry Queue and Service Provider IVR For more information on Multipoint see the Real Presence Collaboration Server RMX 1500 1800 2000 4000 Administrator s Guide Appendix I Multipoint Call Flows Configuring the Conference and Entry Queue IVR Services The IVR module includes two types of services Conference IVR Service that is used with con...

Page 821: ...d HDX can share TIP content all other endpoints receive only the people video For more information see Procedure 4 Configuring a TIP Enabled Profile on the Collaboration Server Procedure 1 Set the MIN_TIP_COMPATIBILITY_LINE_RATE System Flag The MIN_TIP_COMPATIBILITY_LINE_RATE System Flag determines the minimum line rate at which an Entry Queue or Meeting Room can be TIP enabled CTS version 7 requi...

Page 822: ...he Server IP Address or Name and Server Domain Name fields b The Port field must be set to it s default value 5060 DMA and CUCM use this port number by default 7 In the Outbound Proxy Servers table a Enter the IP address in the Server IP Address or Name field The same value as entered in Step 6a b The Port field must be set to it s default value 5060 By default the Outbound Proxy Server is the sam...

Page 823: ...he Collaboration Server uses to register with the gatekeeper Procedure 4 Configuring a TIP Enabled Profile on the Collaboration Server TIP enabled profiles must be used for the Entry Queues and Meeting Rooms defined on the Collaboration Server Different Profiles can be assigned to Entry Queues and Meeting Rooms however they must be TIP enabled When TIP is enabled in the Profile Gathering Settings ...

Page 824: ...n Server RMX 800s Virtual Edition Administrator s Guide Polycom Inc 838 2 In the New Profile General tab set the Line Rate to a value of at least that specified for the MIN_TIP_COMPATIBILITY_LINE_RATE System Flag in Procedure 1 ...

Page 825: ...s Virtual Edition Administrator s Guide Polycom Inc 839 3 Click the Advanced tab 4 Select the TIP Compatibility mode according to the Content Sharing Behaviortables that are listed at the end of this procedure Video and Content is recommended ...

Page 826: ...e Collaboration Server RMX 800s Virtual Edition Administrator s Guide Polycom Inc 840 5 Click the Video Quality tab Content Settings is disabled if TIP Compatibility is set to Video and Content in the Advanced tab ...

Page 827: ...ver RMX 800s Virtual Edition Administrator s Guide Polycom Inc 841 6 Click the Video Settings tab 7 Set the Telepresence Mode to Auto 8 Assign the New Profile to the Meeting Room For more information see Creating a New Meeting Room ...

Page 828: ...0 RPX 400 OTX 300 TPX HD 306 ATX HD 300 Polycom video conferencing endpoints HDX Version 3 0 3 7000 HD Rev C 8000 HD Rev B 9006 4500 Cisco TelePresence System CTS Versions 1 7 1 8 CTS 1000 CTS 3000 TIP Compatibility None None Content Receiver HDX ITP CTS Content Sender HDX ITP Media Flow Control H 264 H 323 via H 239 SIP via BFCP Not Connected CTS Not Connected Not Connected TIP Compatibility Vide...

Page 829: ...d that the CTS version be 1 9 1 or higher and that CUCM version be version 9 0 or higher Procedure 5 Configuring an Ad Hoc Entry Queue on the Collaboration Server if DMA is not used 1 Create or select the Entry Queue as described in Entry Queues TIP Compatibility Video Content Video Content Content Receiver HDX ITP CTS Content Sender HDX ITP Media Flow Control H 264 H 323 via H 239 SIP via BFCP TI...

Page 830: ... Configuring a Meeting Room on the Collaboration Server The Profile for the Meeting Room must be TIP enabled as described in Procedure 4 For more information see Creating a New Meeting Room Procedure 7 Configuring Participant Properties for dial out calls Participant Properties must be configured to ensure that defined participants inherit their TIP settings from the Profile assigned to the Meetin...

Page 831: ...Microsoft and Cisco This solution enables Polycom Microsoft and Cisco users each within their own environment to participate in the same conference running on an Collaboration Server The Collaboration Server natively inter operates with Microsoft Lync and Cisco TelePresence Systems ensuring optimum quality multi screen multipoint calls between Polycom Immersive Telepresence Systems ITP Version 3 1...

Page 832: ...g on an MCU In the solution described in Single company with Polycom and Cisco Infrastructure Polycom endpoints using SIP DMA is required as all calls are dial in to Virtual Meeting Rooms VMR provisioned on the DMA Microsoft and Cisco clients dial the same VMR number to connect to the conference Dial out calls directly from the RMX are not supported Lync Clients cannot share content with CTS SIP t...

Page 833: ...icrosoft and Cisco Infrastructure Solution Architecture components Component Version Polycom HDX 3 0 5 RSS 8 0 DMA 5 0 CMA 6 0 1 CMAD 5 2 3 ITP OTX RPX ATX TPX 3 0 5 Conferencing for Outlook PCO 1 0 7 Touch Control 1 3 Microsoft Microsoft Lync 2010 Server 4 0 7577 223 CU10 Microsoft Lync 2013 Server 5 0 8308 556 CU3 Microsoft Lync 2010 client 4 0 7577 4051 CU4 Exchange 2007 R2 SP3 8 3 213 1 ...

Page 834: ...ontent Dial out to Lync clients Presence of VMRs In the Cisco environment TLS and SRTP OBTP Exchange 2010 SP2 14 2 247 5 Outlook 2007 12 0 6557 5001 SP2 Outlook 2010 14 0 6112 5000 Cisco CUCM 8 5 8 6 2 Cisco Unified Personal communicator 8 5 2 8 5 5 Cisco Unified IP Phones 7960 7961 7962 7965 7975 CUCM 8 5 CUCM 8 6 2 Compatible CTS 1 7 4 1 8 1 C90 C20 TC5 0 Component Version ...

Page 835: ...rtual Edition Administrator s Guide Polycom Inc 849 Call Flow Multipoint Calls using DMA In this example Endpoint registration To either DMA Lync or CUCM DMA dial in Prefix 72 Virtual Meeting Room in DMA 725123 DMA Meeting Number Generated by DMA ...

Page 836: ...o know their addresses RTV video MS ICE and Lync hosted conferencing are supported when Polycom endpoints are registered to Lync Server Polycom endpoints use H 264 while Lync Clients use the RTV protocol CUCM When Polycom SIP endpoints voice and video are registered directly with CUCM you can take advantage of supported telephone functions CUCM may not support the full range of codecs and features...

Page 837: ... MCU Functions as the network bridge for multipoint calls between H 323 SIP and TIP endpoints The Collaboration Server can be interfaced to CUCM using a SIP trunk enabling CTS to join multipoint calls on Collaboration Server Signaling goes through the CUCM while the media in TIP format goes directly between the CTS and Collaboration Server The Collaboration Server must be configured to route outbo...

Page 838: ...used by each TIP enabled endpoint is determined during the capabilities exchange phase of the dial in connection It affects the usage and allocation of resources used with TIP enabled endpoints Supported TIP Resolutions and Resource Allocation Supported Resolutions In a Telepresence TIP enabled environment only two video resolutions are available 720p30 1080p30 Supported resolution per conference ...

Page 839: ...g the Microsoft Cisco and Polycom Components 1 Configure a SIP Trunk connection between the Polycom DMA system and the Cisco Unified Communications Manager CUCM For more information see the Polycom Unified Communications Deployment Guide for Cisco Environments Using a Polycom DMA System as SIP Peer 2 Register the Collaboration Server to the Lync Server a Install a Security Certificate on the Colla...

Page 840: ...Collaboration Server with the Lync Server a In the IP Network Services Properties dialog box click the SIP Servers tab b In the SIP Server field select Specify c In the SIP Server Type field select Microsoft d Set Refresh Registration every 3600 seconds e If not selected by default change the Transport Type to TLS f In the SIP Servers table enter the IP address of the Lync Server in both the Serve...

Page 841: ...be 1024 or higher For more information see Modifying System Flags 6 If required manually add and set the FORCE_720P_2048_FOR_PLCM_TIP System Flag using one of the following values FORCE_720P_2048_FOR_PLCM_TIP Default Forces HD 720p video resolution and a line rate of 2048kbps for all Polycom TIP enabled endpoints that connect to the TIP enabled Telepresence conference This setting is the recommend...

Page 842: ...server For more information see the Polycom Unified Communications Deployment Guide for Cisco Environments Direct Registration of Polycom Telepresence Systems with the Cisco Unified Communications Manager 15 Register HDX endpoints to the DMA as Gatekeeper For more information see the Polycom DMA 7000 System Operations Guide 16 Open MLA to configure ITP Layouts MLA Multipoint Layout Application is ...

Page 843: ...istrator s Guide Polycom Inc 857 b In the New Profile General tab set the Line Rate to a value of at least that specified for the MIN_TIP_COMPATIBILITY_LINE_RATE System Flag in Procedure 1 Set the MIN_TIP_COMPATIBILITY_LINE_RATE System Flag c Click the Advanced tab ...

Page 844: ...TIP Compatibility mode settings and the following endpoints Polycom Immersive Telepresence Systems ITP Version 3 0 3 RPX 200 RPX 400 OTX 300 TPX HD 306 ATX HD 300 Polycom video conferencing endpoints HDX Version 3 0 3 7000 HD Rev C 8000 HD Rev B 9006 4500 Cisco TelePresence System CTS Versions 1 7 1 8 CTS 1000 CTS 3000 When Prefer TIP is selected Video Switching Gathering Settings Skins Message Ov...

Page 845: ...s supported Media is encrypted using SRTP while control is encrypted using SRTCP TIP is encrypted using SRTCP SIP is be encrypted using TLS When upgrading the Collaboration Server automatically creates a self signed certificate to support encrypted communications with CISCO endpoints TIP Compatibility Video Only Video Only Content Receiver HDX ITP CTS Content Sender HDX ITP Media Flow Control H 26...

Page 846: ...d Microsoft Lync environment in order to assure encrypted communications with both CISCO endpoints and Microsoft Lync in the event of DTLS negotiation failure the certificate defined in the IP Management Network Services properties dialog box SIP Servers tab must have been issued by the same certificate authority that issued the certificates used by both the Microsoft Lync server and the CUCM serv...

Page 847: ... existing Profile click the Advanced tab 2 Set Encryption to either Encrypt All or Encrypt when possible 3 Set the FORCE_ENCRYPTION_FOR_UNDEFINED_PARTICIPANT_IN_WHEN_ AVAILABLE_MODE System Flag to NO These setting will enable encrypted and non encrypted H 323 participants to connect to encrypted or non encrypted conferences For more information see Encryption ...

Page 848: ...e Collaboration Server RMX 800s Virtual Edition Administrator s Guide Polycom Inc 862 a Click the Video Quality tab Content Settings is disabled if TIP Compatibility is set to Video and Content in the Advanced tab ...

Page 849: ...gn the New Profile to the Meeting Room For more information see Creating a New Meeting Room 5 Configure a Virtual Meeting Room VMR on the DMA The procedures for configuring DMA are described in detail in the Polycom Unified Communications Deployment Guide for Cisco Environments Resolution Configuration The resolution configuration dialog box is not applicable to TIP enabled conferences as it uses ...

Page 850: ...ified Communications Deployment Guide for Cisco Environments 3 Configure SIP endpoints to register to DMA as SIP Proxy Lync Server as SIP Proxy CUCM as SIP Proxy The procedures for configuring SIP endpoints are described in detail in the Polycom Unified Communications Deployment Guide for Cisco Environments 4 Configure TIP endpoints to register to DMA CUCM The procedures for configuring TIP enable...

Page 851: ...he SDP tab The following are indicated in the Remote Capabilities Remote Communication Mode and Local Communication Mode panes AAC_LD Audio Protocol Dialing Method Endpoint Registration Lync CUCM DMA ITP HDX RTV Key is required for HDX and ITP ITP HDX TIP Key is required for HDX ITP HDX TIP Key is required for HDX HDX to Collaboration Server HD H 264 Video SIP P C Content XGA 5fps ICE HD H 264 Vid...

Page 852: ...ide Polycom Inc 866 Main Profile Video protocol When viewing CTS systems in the Participants list the individual video screens and the Audio Channel AUX of the CTS system are listed as separate participants The Participant list below shows a connected CTS 3000 a 3 screen system ...

Page 853: ... participant entry Alternatively right click a participant and then click Participant Properties The Participant Properties General dialog box opens 2 Click the SDP tab RTV is indicated in the Remote Capabilities Remote Communication Mode and Local Communication Mode panes 3 Click the Channel Status Advanced tab 4 In the Channel Info drop down menu select Video Out ...

Page 854: ...d ghosting may appear when Lync Clients and CTS endpoints connect to the VMR Frequency Seldom Lync Client receives fast updates Intra from CTS 500 endpoints causing the screen to refresh repeatedly Frequency Often Audio volume and video quality decreases on CTS endpoints Frequency Seldom CTS endpoint connects and then disconnects after a few seconds Frequency Seldom Lync Clients always connect enc...

Page 855: ...ycom Inc 869 Auto Layout sometimes ignored for CTS and Lync Clients calling through DMA Frequency Rarely Content sent from HDX endpoint is received by all endpoints for 1 second before stopping Conference is Content to Legacy enabled and TIP Compatibility is Video Only Frequency Often ...

Page 856: ...performing this procedure logins to the RealPresence Collaboration Server 800s use the http command and not the https command or Using the Polycom USB key that came with the RealPresence Collaboration Server To restore the RealPresence Collaboration Server 800s to Factory Security Defaults using a USB device 1 Insert a USB device into any USB port of the RealPresence Collaboration Server 800s 2 Po...

Page 857: ...age Menu is displayed offering a choice of several languages 2 Click the documentation language of your choice An End User Licence Agreement for Polycom Software is displayed 3 Read the agreement and click the Accept Agreement button 4 In the Product Type window select RealPresence Collaboration Server 800s ...

Page 858: ...alog box is displayed 6 Click OK 7 Remove the USB key from the PC workstation 8 Insert the USB key in any USB port of the RealPresence Collaboration Server 800s 9 Turn off the RealPresence Collaboration Server 800s then turn it on 10 Start the Collaboration Server Web Client application on the workstation a In the browser s address line enter the IP address of the Control Unit in the format http C...

Page 859: ...ess Book Log Files Faults Dump Files Notes In addition all the conferencing entities are deleted Entry Queues Profiles Meeting Rooms IVR Services Default Network IP Service Log Files CFS license information Management Network Service The RealPresence Collaboration Server 800s is restored to the settings it had when shipped from the factory The Product Activation Key is required to re configure the...

Page 860: ...iguration Files The Software Management menu is used to backup and restore the configuration files of the RealPresence Collaboration Server 800s and to download MCU software To backup configuration files 1 On the Collaboration Server Menu click Administration Software Management Backup Configuration The Backup Configuration dialog box is displayed 2 Click Browse 3 Browse to the Backup Directory Pa...

Page 861: ...age Menu is displayed offering a choice of several languages 2 Click the documentation language of your choice An End User Licence Agreement for Polycom Software is displayed 3 Read the agreement and click the Accept Agreement button 4 In the Product Type window select RealPresence Collaboration Server 800s ...

Page 862: ...ayed 6 Recommended Click the Lan Configuration check box and modify the following parameters in the utility s dialog box using the information supplied by your network administrator Control Unit IP Address Subnet Mask Default Router IP Address The restore to Factory Defaults removes the Management Network Service If the above fields addresses are not set the Control Unit IP Address of the Manageme...

Page 863: ...lick Enter When the Collaboration Server Web Client Login window is displayed the system was successfully restored to factory defaults 12 Optional Restore the system using Procedure C Restore the System Configuration From the Backup on page 877 below Procedure C Restore the System Configuration From the Backup To restore configuration files 1 On the Collaboration Server Menu click Administration S...

Page 864: ...mentation memory stick For details see the RealPresence Collaboration Server 800s Virtual Edition Getting Started Guide Installing the RealPresence Collaboration Server 1800 on page 46 Performing the Recovery Process To re install the system using the System Recovery DVD 1 Turn off the RMX 2 Insert the USB memory stick into any USB slot 3 Connect a USB keyboard and monitor 4 Turn on the RMX 5 Inse...

Page 865: ...using the default Polycom user name and Polycom password For details see the RealPresence Collaboration Server 800s Virtual Edition Getting Started Guide Procedure 3 Connection to MCU 2 Enter the activation key 3 Define the IP Network Service for the media and signaling using the Fast Configuration Wizard For details see the RealPresence Collaboration Server 800s Virtual Edition Getting Started Gu...

Page 866: ...n 2976 SIP Info Method 3261 SIP 3264 Offer Answer Model 3265 SIP Specific Event Notification Limited support 3311 SIP Update Method 3515 SIP Refer Method Limited support 3550 RTP 3551 RTP Profile for Audio Video 3711 SRTP 3890 Transport Independent Bandwidth Modifier for SDP 3891 SIP Replaces header Limited support 3892 SIP Referred by Mechanism Limited support 3984 RTP Payload format for H 264 40...

Page 867: ... 4574 SDP Label Attribute 4582 Binary Floor Control Protocol BFCP 4583 SDP for BFCP 4796 SDP Content Attribute 5168 XML Schema for Media Control Fast Update cc transfer Call Transfer Capabilities in SIP Limited support draft turn 07 TURN spec for firewall traversal in SIP draft rfc3489bis 15 STUN spec for firewall traversal in SIP SIP RFC Description Note ...

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