RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide
Polycom®, Inc.
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The DMA must be configured to locate the
IVR Service Provider Only
Entry Queue on the
Collaboration Server. To locate the Entry Queue the DMA requires the Entry Queue’s ID number and
the Collaboration Server Signaling IP address (xxx.xx.xxx.xx).
Configuring the Collaboration Server as IVR Provider
Entry Queue IVR Service
If required, create a special Entry Queue IVR Service in which the
Operator Assistance
option is disabled,
and only the Conference ID prompts are enabled.
Entry Queue
»
In the
New Entry Queue
dialog box,
Entry Queue Mode
list, select
IVR Service Provider Only.
Enter the Entry Queue ID that will be used by the DMA to forward the SIP calls to this Entry
Queue.
Select the special
Entry Queue IVR Service
if one was created.
Configuring the MCU to Support External IVR Services via the MCCF-IVR
The support of External IVR Services via the MCCF-IVR package is enabled by default in the Collaboration
Server (RMX) systems, by the flag
ENABLE_MCCF
which is set to
YES
.
However, in secured environments where the External IVR Services via the MCCF-IVR package is not
required and unused ports should be closed, this flag should be set to
NO
.
To change this flag value from YES to No, you must first add it to the System Configuration. For more details,
see
Manually Adding and Deleting System Flags
.
