RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide
Polycom®, Inc.
471
The
New
Entry Queue IVR Service - General
dialog box opens.
The administrator can enable an audio message that informs the participant of the lack of
Video
Resources
in the
Collaboration Server
and that he/she is being connected as
Audio Only
. The
message states:
All video resources are currently in use. Connecting using audio only
.
The following guidelines apply:
The
IVR
message applies to video participants only.
Audio Only
participants will not receive the
message.
Only
H.323
and
SIP
participants receive the audio message.
The audio message is the first message after the call is connected, preceding all other
IVR
messages.
The message is called
No Video Resources-Audio Only
and the message file (
.wav
) is called
No video resources audio only.wav
.
The audio message must be added to the
Conference
and
Entry Queue IVR Services
separately.
The IVR message can be enabled/disabled by the administrator using the
ENABLE_
NO_VIDEO_RESOURCES_ AUDIO_ONLY_MESSAGE
System Flag
in
system.cfg
.
Possible values:
YES
/
NO,
default:
YES
If you wish to modify the flag value, the flag must be added to the
System Configuration
file. For
more information see the
Modifying System Flags
.
10
Enter the message
Name
and
Message File
name for the
Audio Only
message:
Message
Name
:
No Video Resources-Audio Only
Message File
name:
No_Video_Resources_Audio_Only.wav
11
Click the
Video Services tab
.
