RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide
Polycom®, Inc.
573
3
In the
From Time
and
Until Time
fields, use the arrow keys to define the time range of the data files
to be included in the compressed file.
4
Select check boxes of the information to be collected.
5
In the
Export Path
field, click the
Browse
button and navigate to the directory path where the
compressed file is to be saved.
6
Click the
Collect Information
button.
A progress indicator is displayed in the
Information Collector
dialog box while the file is being
created.
Step 2: Saving the Compressed File
1
The compressed file is automatically saved in the directory selected in the
Information Collector
dialog box. The file is named
info.tgz
.
A success information box is displayed.
2
Click the
OK
button.
Step 3: Viewing the Compressed File
The compressed file is saved in .tgz format and can be viewed with any utility that can open files of that
format, for example WinRAR® 3.80.
To view the compressed file:
1
Navigate to the directory on the workstation in which the file was saved.
2
Double click the
info.tgz
file to view the downloaded information.
Auditor
An Auditor is a user who can view Auditor and CDR files for system auditing purposes.
The Event Auditor enables administrators and auditors to analyze configuration changes and unusual or
malicious activities in the Collaboration Server system.
If logs are being collected in order to troubleshoot a specific issue, it is important that the date and
time range include the time and date in which the issue occurred. The default date and time ranges
may not be sufficient.
For example, if a specific issue occurred on October 1, 2013 at 12:15, the
From Date
and
Until Date
should be October 1, 2013, the
From Time
should be around 12:10, and the
Until Time
should be
around 12:20.
Some browsers save the file as
info.gz
due to a browser bug. If this occurs, the file must be
manually renamed to
info.t
gz
before it can be viewed.
The Auditor user must connect to the Collaboration Server using the Collaboration Server Web
Client only.
